Bowen Scarff Ford

Tom Keefe and Brian Camp at Bowen Scarff Ford made the entire new car buying experience the best that we have encountered. They were extremely professional and customer oriented as we went from deciding entire new car buying experience the best that we have encountered. They were extremely professional and customer oriented as we went from deciding on a model, through the ordering process, and finally, at the delivery of our Fusion Hybrid. With the no dicker approach to the price and the attitude of all the people with whom we dealt at this dealership, we always felt that we were in good hands and that they were commited to making sure that we got the best deal available. More

Bowen Scarff Ford and Dan Foward are great to buy from. Dan makes it easy to buy, no presser to buy. Second buy from Dan, nineth from Bowen Scarff Ford. We had a nail in the tire the next day. They bought Dan makes it easy to buy, no presser to buy. Second buy from Dan, nineth from Bowen Scarff Ford. We had a nail in the tire the next day. They bought a new tire and put it on. Thanks Dan More

straight shooters. was up front with all the costs in the purchase price. had to travel by air 1200 miles to pick up the vehicle. went off without a hitch. everything from vehicle being ready to papers set purchase price. had to travel by air 1200 miles to pick up the vehicle. went off without a hitch. everything from vehicle being ready to papers set for signatures highlighted and only a couple of minutes to complete. Thankyou to the staff of bowen scarff rord and a special thanks to rick cudie for all his help and what seemed to be always undivided attention. details were great Thankyou Rick More

We started taking our Lincoln Navigator to this dealership about 30-40 minutes drive from our house, rather than the Bellevue Ford-Lincoln which is only 10 min away. What a difference! They are p dealership about 30-40 minutes drive from our house, rather than the Bellevue Ford-Lincoln which is only 10 min away. What a difference! They are pleasant to deal with, do what they say they're going to do, keep in contact, give us choices... everything you want from a service department. More

After some internet homework I went to see Rick Ricker, Used Car Sales. We test drove a 2004 Colorado, and I bought it. This was a No-Dicker-Sticker/As-is vehicle. My internet research indicated the posted Used Car Sales. We test drove a 2004 Colorado, and I bought it. This was a No-Dicker-Sticker/As-is vehicle. My internet research indicated the posted price was quite fair, and I appreciate the streamlined sales process this provides...none of that running back & forth to the manager's office with different versions of payment plans. The nice lady in the Credit department submitted a loan request to BECU for me, which passed. Rick made sure the cabin Fan rheostat was repaired for me, too. I was a little freaked-out when the engine light came-on, after driving less than 10 miles, but a phone call later I was back at the dealership where Spike made arrangements to have Service check-out the issue. They went above/beyond by taking the vehicle to the Chevy dealer for a small repair, providing & providing me a loaner car! I am a very happy Customer! More

Excellent experience and good value. I will definitely be a repeat customer. Thank you. They have done an awsome job before and after the sale. a repeat customer. Thank you. They have done an awsome job before and after the sale. More

Ken Mathison in sales and Tom Buttram in finance were both great to work with. My expectations were very much exceeded. A great deal on the new MKZ and really nice people. It was well worth the 167 mi both great to work with. My expectations were very much exceeded. A great deal on the new MKZ and really nice people. It was well worth the 167 mile drive each way from Happy Valley, Oregon. More

Right before Christmas my husband and I happened to be looking for a car. We had our eye on a hybrid Lincoln MKZ and found the one we wanted in Spokane Wa, miles away from our home in Oregon. We began lo looking for a car. We had our eye on a hybrid Lincoln MKZ and found the one we wanted in Spokane Wa, miles away from our home in Oregon. We began looking around for closer dealerships to see if we could find the right color and style we wanted. That's when we met Hugh Monahan from Bowen Scaff. Hugh was so easy to work with. We made all the arrangements over the phone. It was the easiest car purchase I ever made. He offered to bring the car from Spokane for us to Kent, Wa where his dealership is and which would be an easier drive for us from Oregon. We drove up on Dec 23 late in the afternooon, signed papers and drove off. We got a car for Christmas! Thank you!! Anne More

I have a 2006 F350 with 53000 miles on it. I took it in for service because my check engine light would come on periodically when towing. I also had an oil change and had them rotate my tires. After drivin for service because my check engine light would come on periodically when towing. I also had an oil change and had them rotate my tires. After driving the truck to attempt to get the light to come on, I was notified that the service tech refused to drive the truck again, stating it was too dangerous. He said whenever he would go over 40 mph the front of the truck would shake so bad he felt he was going to crash. Please note I had never had that problem. I asked them to diagnose the front end issue, at a cost, of course. I was told that, basically, all the front end components would need to be replaced, at a cost of almost $1500. I decided to see if I could find another repair shop that would do the work a little cheaper. When I picked up the truck, sure enough, there was a terrible shimmy in front end when going over 40. I took the truck in to another mechanic who stated there was absolutely nothing wronge with the truck. The only problem was a bad tire. I replaced all 4 tires and the shimmy dissapeared. The mechanic made a point of telling me that whomever told me that there was a problem with the front end had flat out lied. He did not know who I had taken the vehicle in to previously. I sent an email to the service manager detailing what happened and never heard back. I filed a complaint with the BBB and never heard back from the dealership. I even filed a complaint with Ford corporate and still didn't hear back from Bowen Scarff. They made if very apparent they do not care for the customer, especially when they can't rip them off. I am and will continue to tell everyone I know DO NOT give them any business. More

Just got a 2008 Malibu from Hugh today. Originally went there for an Accord but changed our minds when we compared the cars. We drove to Kent from N. Seattle b/c all of their cars were priced competitivel there for an Accord but changed our minds when we compared the cars. We drove to Kent from N. Seattle b/c all of their cars were priced competitively with similar cars on craigslist and local dealers. Hugh was very candid with all info, and helped us get a good price (confirmed by 2 other dealers) on our trade-in and a better rate on the loan. The whole process was smooth and laid back. We took a while to think it over after the test drive so by the time we finished the paperwork it was almost an hour past their closing time but no one rushed us at all. Great customer service. More