Bowen Scarff Ford

This was by far--bar none--the best experience I've ever had purchasing a new vehicle. I'm an informed consumer. I always do my homework. I compare prices between local dealerships, read customer revie had purchasing a new vehicle. I'm an informed consumer. I always do my homework. I compare prices between local dealerships, read customer reviews, check for information on complaint websites, print-out Kelly Blue Book and NADA information on my trade-in; I always come prepared, and usually prepared to do battle. I was very skeptical of the "no dicker-sticker" slogan, and I was pretty sure that any savings I realized on the new vehicle would be countered by a low-ball offer on my trade-in, and I was ready for it. I've been down this road many times, and it's not unusual for me to walk out if I'm not happy with the way a transaction is being handled. Bowen-Scarff was a pleasant surprise. The new vehicle price was the best I could find in a 100-mile radius. They offered me a very fair price on my trade-in ($50 more than the figure in my head), and the incentives on the new vehicle just couldn't be beat. Helene and Ken were great. No pressure. No gimmicks. No schtick. Just good, down-to-earth people, answering all of my questions, and providing me with good information. Kari (in finance) explained my options to me, as I'm sure she's required to do, but again--in a very genuine way, without any pressure--and walked me through the paperwork side of it quickly and professionally. This was the first time I've ever left a dealership in a new vehicle without feeling "worked-over" or "finagled" at some point in the transaction. Thank you Bowen Scarff! More

very good experence,no pressure or stress involved.finished the deal fairly quick,and was impressed with a detailed truck and filled gas tank.brian camp guided us through the sales process sm involved.finished the deal fairly quick,and was impressed with a detailed truck and filled gas tank.brian camp guided us through the sales process smoothly and made buying a new truck easy.if you are looking for a new vehicle go here first,you won't be sorry.thank you everybody at bowen/scarff. david w foster More

I shopped on line for over 3 months to look for a quality car at a reasonable price. I had purchased Nissan vehicles for over 16 years! Pathfinders and Maximas were the only cars I would drive. Not any mor car at a reasonable price. I had purchased Nissan vehicles for over 16 years! Pathfinders and Maximas were the only cars I would drive. Not any more, the Ford Fusion SEL is by far a better value for the buck. Just last year I bought an '06 with low miles, loaded with sun roof and blue tooth but for the first time in my life I was rear ended and the car was totalled. You talk about a hit! A Ford F-350 Dual Cab slammed into me while I was waiting to turn left. He never saw me, hit me square, and caused me to ram into another car in front of me. Glass everywhere, air bag went off, full tank of gas, and still I walked away. Tremendous quality and safety go into these cars and I am thankful that I don't have permanent damage to my back and neck. Within a week I was shopping for another car, guess what? I found another Fusion, same year, great price and very low mileage. Called Matt and the deal was done in 1 hour! Outstanding pricing, service, and friendliness. If you're ever having a bad day go see Matt! Thanks again, Matt! More

I have worked in the customer service industry all my working life and I rate things a little lower than probably most people because customer service is one thing a person and company can always do bett working life and I rate things a little lower than probably most people because customer service is one thing a person and company can always do better. Service industry companies that don't believe in this philosophy will fail in time, that is pretty much gauranteed especially in today's social networking environment. I truly believe Bowen Scarff beleives in this and the 1st time I visited them I was satisfied with my buying purchase. This recent time I am very satisfied, probably because I now have a relationship with the dealership. I have bought 2 Mustangs so far from this dealership, a 2001 SVT Cobra and my newest purchase a 2007 Mustang GT. I worked with Rick Ricker both times and have met and conversed in email with Brian Camp, which both of them are stand up people looking to make things as pleasent and smooth as possible. The one thing I like at this dealership is the posted price and no haggling. I have walked out of dealerships because I didn't want to bother with this ridiculous approach to car buying, haggling of price. I know I paid a little more than I should have but when one only has to spend a few hours waiting instead of the entire day, it is well worth it to me to pay a little more. I am having a bit of a problem with this purchase, trunk is leaking a bit but I bought a 3 year service warranty contract that should cover this expense and will be taking the car in for repair and will write about that expierience soon, either here or other social networks. More

Dan Forward was fantastic to work with - very professional, found exactly what we were looking for and gave us a great deal. Checked in several days later to make sure everything was good. Outs professional, found exactly what we were looking for and gave us a great deal. Checked in several days later to make sure everything was good. Outstanding customer service and will definitely recommend. More

We looked for about two weeks online and in person for the right car. We were thrilled to find our Crown Victoria for $3000 less than comparable cars elsewhere. There were no high pressure sales people the right car. We were thrilled to find our Crown Victoria for $3000 less than comparable cars elsewhere. There were no high pressure sales people and we didn't have to go through the long drawn out process of dickering for a better price. There sticker price is ABSOLUTELY the lowest! They did a free alignment at our request. We love the car and definately recommend this dealership. I hope they are still around when we need our next vehicle. More

I went to this dealership after working on my vehicle for awhile. I also sent an email to their service manager explaining the issue. The problem is that instead of the diagnostic service requested, I reciev awhile. I also sent an email to their service manager explaining the issue. The problem is that instead of the diagnostic service requested, I recieved free safety inspections and little if any diagnostic. I was told the new part I replaced was bad. The old part exhibited the same issue. After research online I was advised that the solution offered was that of an inexperienced tech. In fact on diagnosing this issue various other small components and sensors should be tested first. I also found that the diagnoses offered faild to resolve the initial issue. Online you can note that some techs actually would replace this part at a rate of $735 until the cows come home and it rarely if ever resolves the issue. In addition to the lack of diagnostic work performed I was advised that I needed approximately $800 more in maintenance. In other words I paid $70 to have them diagnose a problem and they told me I needed to give them $1800 more. I have been in this business before an I know better. I also purchased a vehicle at this site. The trunk leaks, always has even after they repaired it in the body shop. I would avoud this dealership as I have found that it is more in the business of gathering your funding and less in the business of customer service. More

At first I was irritated about the "No dicker sticker" policy as the car we wanted was priced $950 out of our price range, any dealer would gladly knock off $950 to make a sale but they refused, so I pati policy as the car we wanted was priced $950 out of our price range, any dealer would gladly knock off $950 to make a sale but they refused, so I patiently waited about a week or so and then I got an email from Brandon that said the manger lowered the price and wanted to see if I was still interested. We were able to do a deal over email and text message and get my payments for what we wanted. Everything was ready to go when we got there and the paperwork with Tom was a breeze. Brandon was very friendly and made sure everything was good for us. More

The absolute worst customer service of any dealership I've ever been to! Went looking to buy a mustang GT on Saturday of all days! first I walked the lot for 20 min waiting for someone to greet me and he I've ever been to! Went looking to buy a mustang GT on Saturday of all days! first I walked the lot for 20 min waiting for someone to greet me and help with some questions I had! Finally walked inside and three guys basically sat at there desks and staired at me talking back an forth! Finally went Into the office and asked if someone could help me!! They made it seem like it was a drag to help me!! Treated me like I was wasting there time! Finally asked if I Could test drive one and the guy said he was really busy I'd have to wait! Could tell they thought I wasn't There to buy! Finally got sick of it and just left! That day I bought a 2011 Shelby mustang GT from Pierre Ford in lake city!! Miles of difference in customer service! They are amazing and respect u the second u pull on the lot!! Well never let anyone I know buy from a bowen scarff dealership! And I'm in the army so I well post it at ft Lewis too!! I was an easy deal that day but they assumed I wasn't!! Dot recommend anyone ever go here! They are horrible and i don't know how They sell any cars!! DONT WASTE UR TIME OR MONEY THERE! They well only give u time of day if u walk in flashing cash I guess!! I well do my best to make sure no one from the military goes here! They have no product knowledge an really don't care whether u buy or not! Guessing because it says They don't get paid commission!! Really horrible dealership and well ruin your day! More

My name is Shannon Dawley. My husband Chad Dawley bought a truck from your Kent location this morning. He paid $18.700 Cash for a used truck. Although we were very pleased with our sales man Ricker we ar a truck from your Kent location this morning. He paid $18.700 Cash for a used truck. Although we were very pleased with our sales man Ricker we are very dissatisfied with your cashier. Who wouldn't take a check for $5.000 dollars because the check book looked new. So Chad went to the bank and withdrew the $5.000 cash brought it back then the cashier proceeded to complain about having to count the cash. I'm pretty sure there is a lot of people out there right now who would better serve your company and make your customers who come in with $18.700 cash more welcome. I will informed all my family and friends to never come to your location and about how poorly my husband was treated. I will recommended the shop for there new or used car some where else. I only hope for your future customers they do not feel bad when they leave your lot with a new car.. Shannon Dawley More