Bowen Scarff Ford

Painful buying experience I would not recommend this dealer. I bought a Ford 150 super crew. The dealer had lots of trucks on the lot. I found a truck I wanted to purchase an I would not recommend this dealer. I bought a Ford 150 super crew. The dealer had lots of trucks on the lot. I found a truck I wanted to purchase and that's where it got painful. Brent was our sales person. He was very friendly and helpful. Although as I was working on price with incentives I felt he wasnt being honest. Im not sure if it was him or the manager because he keep leaving the room. He came back with price and numbers on paper. Of course the incentives weren't on the deal. I had to press the issue. This happened three times with different scenarios. Finally agreed to price then the real pain came in the finance office. They want to charge me 10 % interest- really with a credit score of 840. I decided to just pay cash and stop the pain. Then they told me they found a better rate from ford for 7.6 something. Still painful but I decided to sign. Then they talked me into financing and telling me it would not cost anything if I paid off in the month (no fees or any costs) I ask them three times and same answer no extra cost. I agreed and signed (but had pit in stomach). Yesterday I call Ford credit cuz I just didn't feel good about the deal. They informed me that indeed I was paying interest daily. Yikes for 9 days it cost 115.00 interest. This was the best 115.00 spent to never deal with the dealer again. I am on my way to another dealer to buy 3 more trucks today which I inform the sales person at Bowen I was interested in. Seriously you'd think they would bend over backwards to get that business but instead treated us like we were uninformed and could do what they wanted. I wanted to buy local but have to go farther to get treated better. Just for the record we are commercial landscapers and always need truck at different sizes !!!!! More

F150 XLT Super Crew I was impressed with the selection of Super Crews available at Bowen Scarff. I worked with Ron Olson and told him what options I was looking for. It w I was impressed with the selection of Super Crews available at Bowen Scarff. I worked with Ron Olson and told him what options I was looking for. It was freezing cold with high winds that day. He searched several vehicles to ensure the options I was looking for were available. He found some different color choices and I was able to select exactly what I was looking for. The purchase was friendly and painless. More

Terrible, incomplete service! I took an uber to drop my car off at 7:30am this past Friday for an appointment I had to get my brakes repaired. I didn't hear back from them all day. I took an uber to drop my car off at 7:30am this past Friday for an appointment I had to get my brakes repaired. I didn't hear back from them all day. I finally called around 3:30pm, only to be told that he was confused by the new computer system and that's why he didn't contact me all day. He also told me that they didn't have the parts on hand and would have to order them from Tacoma and wouldn't get them until Monday. Then he asked if I needed my car this weekend, to which I replied, "Of course I do". He responded by telling me that if I could get back down there, they would rent me a car for the weekend at an additional fee. I refused the rental and asked what he propose I do about getting to and from work on Monday while they work on my car. He then said they have a shuttle that could get me to work about 30 min late. I told him that as a 4th grade teacher, it would probably be frowned upon if I show up after my students. I told him I would pick my car up and figure something else out. I picked up my car Saturday morning around 10am. When I arrived they all seemed very disorganized and had no answers for me. So, I called Sound Ford in Renton. I dropped my car off at 11:30am and they dropped me off at my front door and picked me up at 4:30pm when my car was done. They fixed another foreseeable issue for free and the cost of my brakes was about $100 less at Sound than Bowen -Scarff. I will never attempt to have any of my cars serviced there again. More

Great start, poor finsih Bought a CPO F-150 at the beginning of October. Salesman was Daryl, very nice guy. After signing paper work, I was told my floor mats and second key w Bought a CPO F-150 at the beginning of October. Salesman was Daryl, very nice guy. After signing paper work, I was told my floor mats and second key would be ordered, since apparently they did not have them on hand. I didn't mind waiting a bit, I was happy to have gotten the truck I wanted within my budget. Two weeks later, I called for information. I spoke we Daryl, he said he would follow up next day with status on my license plates and my key/floor mats: he never called. A week later I go in to talk to them, speak to Daryl in person. He seemed to have forgotten who I was, I understand, he probably sees 50 new faces every day. Still no word on plates(the temp plate expired in a week) or other items, he said he would call next day: no call. Couple days before temp plate expires, I get a call from Cody, the didn't have the title for my truck...I need to come in for a new temp plate. Go in for the temp plate next day. Talk to Daryl, he forgot who I was again. Asked about floor mats and key, he had forgotten to order and didn't even recall a key. He managed to scrounge up floor mats for me, and said he would call me to tell me when my key was coming in next day: no call. My wife and I came back in again to sign paperwork because previous form to get plates had expired. Daryl remembered me finally. No key still same story. Two months after buying truck, plates come. Needed them for a commercial parking permit in Seattle, but parking without only cost $200 for two months. Would have bought a truck with a title on hand if I knew. STILL NO KEY. Talk to another salesmen he checks their on hand supply for a key to my truck no luck, so, he tells me they have a vendor come in every Friday to make keys at 3:30. He says for sure this Friday I could come in and get my key made quickly and obviously at no cost to me. Come in that Friday at 3:45, vendor was running late. Waited 20 minutes...he was still half an hour out. I'm calling it quits...keep the key. Not going back there again. Selling Fords is not a unique feature, lots of places sell them. I have been to lots of other places and bought cars elsewhere before, never had this very unique and poor experience. Shop elsewhere. Lesson learned, ask to see the title and all components prior to signing. More

Not helpful at all. Having done business here for some time, mostly for maintenance thru the quick lane service center. Evidently a new manager thinks moving from first c Having done business here for some time, mostly for maintenance thru the quick lane service center. Evidently a new manager thinks moving from first come first served to appointment only without notifying his customers is good service.. as that is the case , I won’t be back and will council anyone I know with ford vehicles that they should find another dealer in the area. More

Had great experiences at Bowen-Scaarf! I have bought two cars from Bowen Scaarf Kent. The salesman was wonderful, patient and really knew his vehicles. The entire sales force are plea I have bought two cars from Bowen Scaarf Kent. The salesman was wonderful, patient and really knew his vehicles. The entire sales force are pleasant and caring about customer service. More

Hybrid Lease I went through the Linclon Build process online and then a local search which listed several possible matches, I found a Lincoln MKZ Hybrid at Bowen S I went through the Linclon Build process online and then a local search which listed several possible matches, I found a Lincoln MKZ Hybrid at Bowen Scarff that closely matched my option selections. I selected to schedule a test drive and received a call-back within a couple of hours. I was able schedule a test drive for the following day. I'm very happy with the car after driving ~200 city / highway miles. My only complaint is that I had pointed out what appeared to be scuff marks inside the front doors and was told not to worry a clean-up would be done. I'm sure Ron Olson was depending on the process to satisfy this minor issue - bottom line, a new car with just 21 miles on it should be 'like new'. Another thing that the dealership should look into is fully eliminating streaking on the inside front windows. They were wiped but not fully clean as when the light is right the streaks are evident. More

Rapture snobs Warning! Do not go to Bowen-Scarf Ford. We've been looking at getting a new truck and really liked the features of the Ford Rapture. They are a hot co Warning! Do not go to Bowen-Scarf Ford. We've been looking at getting a new truck and really liked the features of the Ford Rapture. They are a hot commodity and there a very few around this area. After making an appointment to test drive it and drive over an hour out of our way, they told us unless we are planning on buying that particular one, they wouldn't let us drive it. We were very upset because there was a good possibility we would buy it. We just wanted to see and feel how it drove. Again we called and even made an appointment to see it. They should have told us that on the phone. Needless to say we walked away. They made us feel low class even though we are not.. #neverbuyafordfromthere More

Great Experience, Straight Shooting and Very Friendly Staff Loren did an great job working with my girlfriend for her first used car purchase. He was very upfront with the details of the vehicle we were lookin Loren did an great job working with my girlfriend for her first used car purchase. He was very upfront with the details of the vehicle we were looking at and went out of his way to get each little detail that we asked for. He listened to what her needs / wants were and offered alternative options. When we said she wasn't really looking for anything else, he wasn't pushy or rude, just explained his reasoning at left it at that. I have only had (2) other car purchasing experiences that were this friendly and helpful. Thanks Loren. (Five Stars) We also worked with Tom from Finance and he was awesome as well. When some of the paperwork got complicated and he saw my girlfriend get a little excited, he thought carefully about the way to properly word the conversation to ease her fears. So well handled. Such an all around great experience and we left thoroughly satisfied and comfortable with her purchase. Thanks to all the staff who were in the background who made this happen and a great all around experience. Thanks again Loren and Tom for your patience and work to get the deal done.. We would definitely recommend again. More

F150 purchase Ron answered my Internet request concerning a F150 that I was interested in puchasing. He was able to set up a meeting the next day first thing in Ron answered my Internet request concerning a F150 that I was interested in puchasing. He was able to set up a meeting the next day first thing in the morning as I requested. He was very patient helping me make a decision and I was able to test drive 3 different vehicles More