Bowen Scarff Ford

Happy Customer My wife and I purchased a new 2018 Ford from Bowen Scarff, Kent, in Dec 2018. Our Sales Consultant was Daniel Montgomery. He was such a delight to wor My wife and I purchased a new 2018 Ford from Bowen Scarff, Kent, in Dec 2018. Our Sales Consultant was Daniel Montgomery. He was such a delight to work with, and made our car-buying experience so comfortable, easy and enjoyable. Daniel was very knowledgeable in every aspect of the process and offered helpful guidance resulting in our decision to purchase. Thank you, Daniel. Ray & Joy More

Engine light The engine light cane on only my third day of having the car plus there was only key one Vob which didn’t wouldn’t let me lock the doors. Plus back up The engine light cane on only my third day of having the car plus there was only key one Vob which didn’t wouldn’t let me lock the doors. Plus back up camera stay on when I put the car in drive 😤 More

Excellent Salesman answered all our questions. Went through the whole car with us explaining every button and every feature. Purchased quite a few cars no one h Salesman answered all our questions. Went through the whole car with us explaining every button and every feature. Purchased quite a few cars no one has ever taken as much time as he did. More

Very professional Their advertising is right on. Everything is easy and up front. No mysteries, double talk you just get the best price went you walk in the door.. Their advertising is right on. Everything is easy and up front. No mysteries, double talk you just get the best price went you walk in the door.. More

No knowledge about featurers the used car they were selling. I drove over an hour to look at this car. The salesman was nice enough and did come in on his day off but he had little knowledge of the car's featur I drove over an hour to look at this car. The salesman was nice enough and did come in on his day off but he had little knowledge of the car's features. He couldn't pull up the headrests or the back seats. He also told me on the phone that the car had a remote start (it didn't). We talked about the oil light being on (at 20% life) and he said that it probably needed to be re-set but told me that the oil had been changed. When I agreed to purchase it he sent the car to the shop to have it readied for release/sale. When I got home the oil light came back on, the next day it said 15%. When I called him he said I could drive it back up to him (over an hour one-way) to have it reset - then told me his manager would change the oil (again?). I felt that should have been taken care of prior to finalizing the papers and assumed it was when he sent it to be "readied". The salesman only put in under a half tank of gas for the test drive and didn't top it off when the purchase was being completed. I felt that was pretty cheap for a "5-star" dealership. I won't be returning. More

Easy Peasy! Bought a 2012 Used F150. Couldn’t have been easier! Price was right on, vehicle was in great shape - Chris Kelly made the whole process very quick and Bought a 2012 Used F150. Couldn’t have been easier! Price was right on, vehicle was in great shape - Chris Kelly made the whole process very quick and easy! He was knowledgeable about the vehicle and very helpful. Paid cash but still had to deal with the finance department and they were the same. Very quick and easy to deal with. No high pressure to buy extra warranties, etc. I highly recommend Bowen-Scarff and Chris Kelly made the whole process very easy! More

Car purchase Great customer service with Chris Kelly and Laura. I had an issue the morning I was going to pick up my new vehicle. I text Chris what was happening Great customer service with Chris Kelly and Laura. I had an issue the morning I was going to pick up my new vehicle. I text Chris what was happening and he instantly put me at ease Very helpful and friendly. Everyone at the Dealership is very welcoming. Definitely recommend them. More

New Car Experience The Salesman "Josh Markovich" was extremely helpful for our purchase of a 2018 Ford XLT Explorer. He has sent instruction videos and he has also answ The Salesman "Josh Markovich" was extremely helpful for our purchase of a 2018 Ford XLT Explorer. He has sent instruction videos and he has also answered questions on the phone. He is excellent with customers and should have a bright future. More

I had a great experience I have been with Bowen Scarff before I have had top notch service. they are very friendly and go out of there way to make there transactions go very q I have been with Bowen Scarff before I have had top notch service. they are very friendly and go out of there way to make there transactions go very quickly More

Another Great Experience Was this the best experience I have had at Bowen Scarff ? No it wasn't . I have purchased vehicles here since 1995. Every time the total experienc Was this the best experience I have had at Bowen Scarff ? No it wasn't . I have purchased vehicles here since 1995. Every time the total experience was great. This last purchase was as incredible as the first one in 1995. Obviously, it is a part of their culture of doing business. Daniel Montgomery contacted me first with an idea I might like.The long and short of it was I liked the idea and traded my 2014 Ford C-Max Hybrid in for a 2015 Ford C-Max Energy . Sales Manager Joel was spot on with his review of the deal and Financial Guru Laura made it happen quickly. More