Bowen Scarff Ford

Satisfaction at Scarf Ford We are happy with our new ford Escape and the service we received at Scarff Ford. Ron Olson was professional, helpful and calm during our visits. Thi We are happy with our new ford Escape and the service we received at Scarff Ford. Ron Olson was professional, helpful and calm during our visits. This is the third car we have purchased at Scarff through Ron. More

Overall Good Finance Needs Work We just bought a plug-in hybrid from these folks. The overall experience was pleasant. Caitlin knew a good amount about the products and seemed very g We just bought a plug-in hybrid from these folks. The overall experience was pleasant. Caitlin knew a good amount about the products and seemed very genuine. The one negative was with the Finance department. The lady doing the finance portion was totally clueless about the Washington state tax exemption for Electric vehicles and plug-in hybrids. Instead of admitting that, she made up how she thought it worked and tried to pass it off as fact. I absolutely hate when people feed me BS. She told me it was an exemption I claim on my taxes. Wrong. And when pressed on it she took the "I don't give tax advise" defense (ie "I don't know what I'm saying"). How it really works, per the Washington States website, is that the DEALER will file the exemption and the customer does not get charged state taxes for buying or leasing a qualifying New or Used plug-in hybrid or electric vehicle. They have a list of vehicles on the state website that qualify. Easy to understand and I would have expected the financial department to know that. By the way my vehicle does not qualify (would have been nice to know), but there might be others who did miss out on the exemption due to a lack of knowledge (Used Chevy Volt plug-in, Ford Escort Electric, etc). Long story short. Do your homework before you go and finance should really get a better grasp on how the tax incentives work. Also, never pretend to know something you really don't know. Customers hate being lied to. More

Outstanding Dealership and Customer Service I emailed Them about a specific used car and within minutes I had a reply from Chris Kelly. He answered my questions and set us up with an appt. to te I emailed Them about a specific used car and within minutes I had a reply from Chris Kelly. He answered my questions and set us up with an appt. to test drive the car. When we got there he had the carfax report and all the services and maintenance that was performed on the vehicle. No pressure sales at all. We test drove the car and decided to purchase. We were in and out in no time. Would highly recommend working with Chris Kelly. We had an outstanding experience that I have not had at other dealerships. More

BEST CAR SALE I HAVE DONE YET I worked with Steve Hunsaker and it was the best car sale experience I have had to date. No hassles, great communication, great follow though just an I worked with Steve Hunsaker and it was the best car sale experience I have had to date. No hassles, great communication, great follow though just an all around great experience. Would highly recommend going here and I will be back for my next van purchase. More

Sales Manager was a great help My initial contact was with Josh Markovich. He was helpful in starting the process but failed to follow through on any new vehicles that had arrived o My initial contact was with Josh Markovich. He was helpful in starting the process but failed to follow through on any new vehicles that had arrived on site the following week as he had promised my wife and I that we would be notified. A week later my wife surfed your website and discovered there was another Lincoln added to the site but we were not informed of it. The sales manager was extremely helpful in moving the process along, especially with my wife and our bank accounts being over 3000 miles away. The person in the finance department was extremely professional and helpful with that part of the process. Josh went with me on a test drive prior to purchasing the vehicle. On that same day I left the dealership with the Lincoln MKC but I was lacking the hands-on or basic information to operate this vehicle. I sat in the vehicle for over an hour reading the manual. When I came back into the dealership and approached Josh I sensed that I was taking up his time to have some of my questions/concerns answered. I realize that I am substantially older than Josh and there may be a communication barrier due to our age differences. Overall, I would recommend this dealership to other future buyers. I wish I had received a sticker on the upper left corner of my windshield with the next maintenance/oil change due date. More

Purchase of new 2019 F150 Supercrew Worked with Daniel Montgomery at Bowen Scarff. What impressed me was his knowledge, understood what we needed. He did not pressure us, laid out option Worked with Daniel Montgomery at Bowen Scarff. What impressed me was his knowledge, understood what we needed. He did not pressure us, laid out options for our review. Daniel had good follow through and was very efficient. More

It was a great experience! Our experience with Bowen Scarff was a very pleasant one. Caitlin was very helpful with every little detail. I had a little trouble with my phone acce Our experience with Bowen Scarff was a very pleasant one. Caitlin was very helpful with every little detail. I had a little trouble with my phone accepting the Ford Pass app, and she was even willing to come to my home to sort it out! I live two hours away! Luckily it didn't come to that, but I've no doubt she would have done it if necessary. It was definitely worth the drive to buy our new vehicle from Bowen Scarff. I feel very confident if I have any question or concern about my new vehicle that I could contact Caitlin Peralez, and she would be happy to help! More

Chris Kelly was great had us in and out in no time was very helpful in ordering a new manual and making sure I’m satisfied very helpful in ordering a new manual and making sure I’m satisfied More

Great Dealership Pleasant experience. Absolutely no pressure or other typical dealership BS. I Would highly recommend this dealership to anyone looking for a new Fo Pleasant experience. Absolutely no pressure or other typical dealership BS. I Would highly recommend this dealership to anyone looking for a new Ford or Lincoln. Family ownership is another big plus. More

Chris Kelly was Awesome! Chris was very informative about vehicle and if he didn't know the answer, he was quick to find someone who did. Chris is not your typical pushy sale Chris was very informative about vehicle and if he didn't know the answer, he was quick to find someone who did. Chris is not your typical pushy sales person. I would also like to mention that the paperwork team where great as well. I was in and out in a very short time. Their Coffee machine is amazing! You have to see it to understand. More