Bowen Scarff Ford

I recently bought the truck of my dreams at Bowen Scarff Ford. A once-in-a-lifetime purchase, you can imagine the pressure I felt making all of the decisions necessary to custom order my dream vehicle. Ro Ford. A once-in-a-lifetime purchase, you can imagine the pressure I felt making all of the decisions necessary to custom order my dream vehicle. Ron Olson took all of that pressure away. From the moment I walked on the lot, he was very kind, helpful, and not pushy in any way! I visited many dealerships and drove many brands of trucks, but no experience rivaled my first visit with Ron at Bowen Scarff making it easy to happily return and work with Ron to complete my custom order. It took a while to be built and to arrive on the lot, but Ron kept me updated the whole time. He was accurate almost to the day with his date of arrival for the truck. And then once it arrived, the service didn't end there! He stayed after hours to accommodate my work schedule and walked me through every feature on my new Ford F250 Lariat. I can't say enough about Ron Olson. If you are in the market for a new vehicle, look no further than Bowen Scarff Ford! And don't forget to ask for Ron Olson by name :-) More

Great place to buy! No hassle, no worries and Dan and Sam are awesome. Thanks and we love our Mustang! are awesome. Thanks and we love our Mustang! More

The Bowen Scarff Ford Service department should be known as the " No Customer Service Department". A month or so ago we took my wife's 2018 Edge in because the AC wasn't working, we purchased an extended as the " No Customer Service Department". A month or so ago we took my wife's 2018 Edge in because the AC wasn't working, we purchased an extended Ford warranty to cover these eventualities. Now Bowens Scarff found the AC was out of coolant but could not find in their word's "A warrantable part to send to Ford for reimbursement" so they insisted we pay for the repair or about $450.00, with the comment "We've added dye to the system and if it goes bad again just bring it back and we will go deeper into the diagnosis and you will be reimbursed for the cost except for the deductible of $100.00". At the time I really didn't understand the reasoning behind having to pay for what we believed was a covered repair but Monica the service writer talked so fast and made it sound like a common expectation that we paid and hoped for the best. Two weeks ago during the first big heat event sure enough the AC went out again and we scheduled it for a follow up with Monica thinking this would confirm the vehicle wasn't performing as needed and the fix would be covered under warranty. We went as far as to confirm that if this repair was a malfunctioning part we would be getting our money back and we were assured yes we would get the refund. My wife got a call last week that there was definitely a bad part under the dash and they would order a replacement and we could probably pick the car up the following Wednesday, and again we asked this means we will be getting a refund of the original bill and the consistent response was yes implying they would just refund it to the card originally used. That brings us to today my wife got a call from Monica at Bowen Scarff saying the bad part had three leaks and a replacement was installed, we could come pick it up anytime when my wife asked about the refund Monica said she would submit it to her manager for approval, then it would go to Ford, and we could expect our money in the form of a check to be picked up at their dealership in 7 to 10 days. As I stated earlier the Bowen Scarff Service Department should in the future be known as " No Customer Service Department". They sure want your money up front but getting what is rightfully yours will be taken care of later at their convenience. Do not use them or their service, keep your wallet secure and you'll be much happier. More

Brandon Hopper...new generation of car dealer, young, knowledgeable and very polite!! My wife and I were so impressed with this young man we bought our dream car from him...Explorer ST! knowledgeable and very polite!! My wife and I were so impressed with this young man we bought our dream car from him...Explorer ST! More

Brandon Hopper.was amazing to deal with. He was very knowledgeable and took his time going over all the features with the new Ford Explorer. He made getting my husbands dream car come true. We will su knowledgeable and took his time going over all the features with the new Ford Explorer. He made getting my husbands dream car come true. We will sure be back!!! Kari was also great with the financing. A wonderful experience all the way around. More

Chris Kelly treated me very well. I’ve been going to Bowen Scarff almost 30 years and have NEVER had an issue with sales, service or attitude of anyone. I usually deal with Dan Forward and gave him a c Bowen Scarff almost 30 years and have NEVER had an issue with sales, service or attitude of anyone. I usually deal with Dan Forward and gave him a courtesy call after talking to Chris. Thats how close I am to Dan, I was basically asking him for permission to talk to someone else. Chris had the vehicles I was interested in, parked and ready for test drive when I arrived at the dealership. Thats service. I made my choice on the Edge, went to finance, emptied out my mustang and drove off with the Edge. I had to come back a couple of days later and the logistics of that included a check, title, keys and a loaner. After a quick email Chris handled everything and there were not hitches. Cant find myself going anywhere else for a vehicle, Period. More

Chris Kelly and the staff made it easy and enjoyable to purchase my car. Professional, helpful and friendly. I would recommend to anyone looking for a positive experience to give Chris a call. purchase my car. Professional, helpful and friendly. I would recommend to anyone looking for a positive experience to give Chris a call. More

Excellent Service!!!! Extremely satisfied with my experience. The sales and finance staff exceeded my expectations and I will recommend them to my friends in the future. Love my new truck! Thank you! experience. The sales and finance staff exceeded my expectations and I will recommend them to my friends in the future. Love my new truck! Thank you! More

Sam, Chris, Kari, and the financial team were very helpful in answering all my questions and working with me to get a car at the best rate. I didn’t feel pressured or pushed into any decisions, and wa helpful in answering all my questions and working with me to get a car at the best rate. I didn’t feel pressured or pushed into any decisions, and was given plenty of time to talk things over with family. Easily accessible staff, and will go back in the future. More

Art Harris is a very professional sales person. He goes the extra mile to make sure the customer is well satisfied. His ethics makes him top of the class the extra mile to make sure the customer is well satisfied. His ethics makes him top of the class More