Bowen Scarff Ford

Brandon Hopper was amazingly helpful from beginning to the end of our truck buying experience. Thank you,, Brandon and Bowen Scarff. We will be back. the end of our truck buying experience. Thank you,, Brandon and Bowen Scarff. We will be back. More

All of the five star reviews are from happy new buyers. I, too, was a satisfied new buyer twice - a 1990 Ford Ranger truck and a 2015 Ford Escape SUV. Sadly, that new car smell disappeared for me on a re I, too, was a satisfied new buyer twice - a 1990 Ford Ranger truck and a 2015 Ford Escape SUV. Sadly, that new car smell disappeared for me on a recent trip to the Bowen Scarff service department. I had taken my Escape here for oil changes and overall inspections twice a year since I bought the vehicle. Service was inconsistent over the years. On one visit they did not vacuum the car nor did they replace the window sticker; this was no big deal but it was surprising that an established dealership would overlook simple details. Unfortunately, what happened to me on July 14, 2021 is inexcusable and should give all new buyers a warning to consider service at other providers once the dealership warranty expires. I sat in the waiting room for two hours (yes, the service advisor knew that I was there). Not one employee came in to give me status on my vehicle. I finally went to the service office only to learn that my car was still being processed! I decided then that I was done with Bowen Scarff as I can get a simple oil change much cheaper and faster at many other auto service providers. The worst was yet to come. Less than two weeks after my service visit, I went on a road trip to Oregon. My battery died in a small town. I had to pay a towing company to jump-start the battery and escort me to a motel. The next morning I had to get the car to an auto service company for a replacement battery. The battery was dead and beyond saving. What frustrates me the most is that Bowen Scarff gave my battery a clean bill of health: did they actually test my battery? My battery was six years old - beyond the life expectancy of a car battery: why did they not recommend a new battery while they had my car in their shop for over two hours? Before I arrived in this Oregon town, I had been hiking on remote forest service roads with limited cell phone service and almost no chance of help for a stranded motorist. Bowen Scarff's negligence could have left me in an unsafe situation. I am sickened by the fact that a dealership I had been associated with for over 30 years cared so little for my safety. Over a week ago, I emailed Bryan Adams (service department manager) and Mark Scarff (owner). Neither bothered to respond to my concerns. This is the most unprofessional treatment I have ever received from a business. You buy a car once; you have to service it for as long as you own it. Before you make a commitment to a car dealership, look at the service department as carefully as you do the sales floor. More

Awesome no dicker dealership. Brandon Hopper was most helpful and knowledgeable. I’d recommend him and Bowen Scarff to anyone looking for a no pressure vehicle purchase experience. helpful and knowledgeable. I’d recommend him and Bowen Scarff to anyone looking for a no pressure vehicle purchase experience. More

It was a seamless process and Chris Kelly was super helpful and patient with me. I purchased a very nice 2018 vehicle that I was nervous about doing but the next day no buyer remorse and happy with the helpful and patient with me. I purchased a very nice 2018 vehicle that I was nervous about doing but the next day no buyer remorse and happy with the decision. Thank you More

I really appreciated that my concerns and questions were heard. I felt valued as a purchaser and listened to about the needs of my vehicle for my family. I worked with Brandon, who was knowledgeable and cou heard. I felt valued as a purchaser and listened to about the needs of my vehicle for my family. I worked with Brandon, who was knowledgeable and courteous to me as the buyer. There was no pressure to buy, but I ended up going back to him and Bowen Scarff Ford as the surrounding area dealers treated me like I knew nothing of what I wanted in a car. I have purchased four cars through this dealer and will be back again! More

Love my new Ford explorer and working with Chris Kelly was great! Chris communicated very well. There were a few scheduling/parts miscommunications that I took a star off in regards to the dealership. Ove was great! Chris communicated very well. There were a few scheduling/parts miscommunications that I took a star off in regards to the dealership. Overall, a good experience though! More

Sam Olson was solid in getting my car ordered and delivered. Picked up yesterday and so happy with my new Mustang. Great experience. Been there before would buy there again. delivered. Picked up yesterday and so happy with my new Mustang. Great experience. Been there before would buy there again. More

I had been casually looking for a new car since the beginning of this year. Following a poor experience with a dealership closer to my home, I chose Bowen Scarff Ford based on their great online review beginning of this year. Following a poor experience with a dealership closer to my home, I chose Bowen Scarff Ford based on their great online reviews. I now understand why! I initially met Chris Kelly in February. He never once pressured me and would always quickly respond to my text messages when I had questions. When I finally decided to move forward with a Ford Explorer in July, the buying experience was very smooth and 'hassle free' as advertised! Chris is a genuinely nice person, laid back, and made the entire experience easy. I highly recommend Bowen Scarff Ford to anyone looking for an easy hassle free experience, with great customer service! More

I just bought a Subaru Outback from Bowen Scarff Ford! The salesman I was dealing with was named Chris Kelly and he was amazing! 5 out of 5 stars. If you are looking for a new or used car go see Chris! The salesman I was dealing with was named Chris Kelly and he was amazing! 5 out of 5 stars. If you are looking for a new or used car go see Chris! More

We had been to several dealerships looking for a vehicle to replace my wife’s MKX. We had one very bad experience, taken advantage of, the rest were normal trying to get more than you could budget. Bowen to replace my wife’s MKX. We had one very bad experience, taken advantage of, the rest were normal trying to get more than you could budget. Bowen Scarff was the exception. They actually cared what you wanted and went beyond to accommodate us. The sales mgr Kari Weston was fantastic. She was on board to make sure we were well taken care of. The salesman, Sam Olson, was as good as it gets. . He was more than willing to answer any questions and demonstrate how things worked. Last but not least, was Lara (sp?) in finance. She was very good at explaining and showing what we were signing for. It was the most comfortable time I have ever spent in a dealership finance office.. We drove out in our new vehicle feeling very good about our total experience. And days later we still feel that way. They rate a five star rating!! Bruce and Karen Cowan More