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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,038 Reviews

2,038 Reviews of Boucher Hyundai of Waukesha - Service Center

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February 17, 2021

Bad communication - no call had to call in myself for updates Went to pick up car as I received a call saying to was ready and I get there to find out it wasn't ready so they gave me a crummy rental More

by Jbecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
Feb 18, 2021 -

Boucher Hyundai of Waukesha responded

We are disappointed to hear you had a negative experience with our Service Department. Please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this situation further and go the extra mile to make things right. We hope to hear from you soon.

February 17, 2021

Timely appt and service, polite people at service and cashier, clean waiting area, snacks, easily acknowledged my warranty package with discounts, easy to get appt. More

by VUCROBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for sharing!

February 13, 2021

Jean is a very nice lady! I go for a routine oil change and tire rotation every 4,000 miles. I always wait in the waiting area until my car is done and it never takes too long. It’s about an hour wait ever More

by Ashlyn S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Ashlyn - thank you for the review!

February 12, 2021

It was a wonderful experience bringing my car to Boucher for the first maintenance visit. They were helpful in scheduling, kind and considerate and prompt during the appointment, and patient to answer any q More

by Gloria Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Vega
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the review, Gloria!

February 12, 2021

Great service from the initial phone call to nelson taking care of me while there. Even let me use a conf room for a meeting More

by Joni.perich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Vega. 5 stars
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

We are glad you had a positive review, Joni!

February 12, 2021

Timely service. Satisfactory waiting area car wash limited due cold Quality work Was previously involved in engine recall and was covered expenses Happy with Hyundai experience. More

by SCOUILLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

We are thrilled you had a positive experience!

February 12, 2021

Great fast friendly service. Will return for future maintenance of my Hyundai. The only drawback is the relentless pressure through emails, texts and phone calls to complete these surveys and reviews. More

by XMASLADY5757
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

We look forward to your next visit!

February 10, 2021

Easy friendly quick service. Lounge was nice and clean. Lots of snacks to choose from as wel as drinks while you wait. Lounge was not crowded. The sevice lady was great. More

by ALR262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers, Amanda Olson
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thanks for sharing! We are glad you had a clean and comfortable visit with us!

February 10, 2021

Brought my beloved Entourage in for 2 recalls. Brandon took excellent care of me. The work was done before the allotted time. I did not like sitting in the lounge with unmasked customers though. More

by Meowjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

We appreciate your feedback. At Boucher, we’re continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. Throughout all Boucher locations, both face masks and gloves are available to all guests upon entering and all qualifying employees are required to wear a face mask. We are doing what we can to enforce the state mask mandate. However, per the CDC, wearing a mask may not be possible in every situation for some people. Therefore, we are taking extra precautionary measures including floor signage in place to ensure proper social distancing and sanitizing/wiping commonly touched surfaces multiple times per day. Please feel free to contact our General Manager, Jim Tessmer, at 262-5225-1000 with any further questions or concerns.

February 10, 2021

Very nice reception and service performed on my car. Like the scheduling process and convenient waiting area. Service greeting was very professional and informative. Thanks More

by sc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the positive review!

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