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Boucher Hyundai of Waukesha

Waukesha, WI

Overview
Reviews
4.2
4,188 Reviews
Call Dealership (262) 254-6911
View Awards

1583 East Moreland Boulevard

Waukesha, WI

53186

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Showing 2,171 service reviews

March 01, 2026

Engine recall fixed. Work was explained & done on time. No extra fees. Car runs great! More

by Andrea
Recommend Dealer
Yes
Employees Worked With
Alex, Devon & Dan
Report | Print
Mar 01, 2026 -

Boucher Hyundai of Waukesha responded

Thank you for letting us know the engine recall on your Hyundai was handled smoothly. We’re pleased the work was explained clearly, completed on time, and carried no extra fees. It’s great to hear your vehicle is performing well now. Rob Heaney Service Manager 262-522-1000

February 28, 2026

We are very happy with our car buying experience. We will recommend them to friends and family. More

by MACGRUBER26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mayes
Report | Print
Feb 28, 2026 -

Boucher Hyundai of Waukesha responded

How wonderful to hear you’re happy with your Hyundai Sonata purchase. We appreciate you recommending us to friends and family and look forward to helping them when needed. Rob Heaney Service Manager 262-522-1000

February 27, 2026

Tired of being told the vehicle will be ready in a certain amount of time, only to have it take considerably longer. Also disappointed to learn they will not supply a loaner car to address a factory r More

by Greg
Recommend Dealer
No
Employees Worked With
Kerwin Ruiz, Kerwin Ruiz
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Mar 04, 2026 -

Boucher Hyundai of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly. Rob Heaney Service Manager 262-522-1000

February 26, 2026

Came back 2 hours later as told it would be no longer than that. Not even started. Mechanic went out got it and finished in a half hour he was fantastic. More

by Dskrepenski1
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz, Kerwin Ruiz
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Feb 26, 2026 -

Boucher Hyundai of Waukesha responded

Thank you for the five-star rating and your patience during your Hyundai service. We’re glad Kerwin was able to finish the work so quickly after the initial delay. Rob Heaney Service Manager 262-522-1000

February 25, 2026

This is the best service department that we've ever dealt with. Dan Doble goes above and beyond to make sure you are completely satisfied! More

by eneder
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz, Kerwin Ruiz
Report | Print
Feb 26, 2026 -

Boucher Hyundai of Waukesha responded

How great to hear our service department delivered such a positive experience for your Hyundai Tucson. We appreciate you recognizing the extra effort our team puts in. Kerwin is thankful for your kind feedback. Rob Heaney Service Manager 262-522-1000

February 23, 2026

Pleasant Met my expectations Adequate refreshments Comfortable surroundings Liked getting video from the technician A one More

by Doc K
Recommend Dealer
Yes
Employees Worked With
Tommy
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Feb 24, 2026 -

Boucher Hyundai of Waukesha responded

Thank you for sharing your experience with your Hyundai Santa Fe HEV service. We’re glad the refreshments and comfortable surroundings met your expectations and that the technician’s video update was helpful. We appreciate your feedback and look forward to assisting with your next service. Rob Heaney Service Manager 262-522-1000

February 15, 2026

Very accommodating to my situation Helped me to get in a car Of my liking More

by Lolsmileyface74
Recommend Dealer
Yes
Employees Worked With
Dominic
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Feb 16, 2026 -

Boucher Hyundai of Waukesha responded

We’re glad our team accommodated your situation and helped you find a Hyundai Santa Fe that suits your preferences. Thank you for sharing your experience with us. Rob Heaney Service Manager 262-522-1000

February 13, 2026

Friendly Staff. Nice waiting area with complimentary drinks and snacks. Free car wash could be better. Vacuuming floor mat on drivers side would be a plus. More

by Santa Fe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
Report | Print
Feb 13, 2026 -

Boucher Hyundai of Waukesha responded

We’re pleased you found our team welcoming and enjoyed the complimentary drinks and snacks. Thank you for suggesting we include vacuuming the driver’s floor mat with our car wash. Kerwin will share your feedback with our service team. Rob Heaney Service Manager 262-522-1000

February 12, 2026

Lack of communication, as well as quality of a new car. Still unknown what is problem with car More

by MPORTY48
Recommend Dealer
No
Employees Worked With
Devin Timm, Devin Timm
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Feb 14, 2026 -

MPORTY48 responded

We had 3500 miles on brand new car. 2nd time this has happened to this car.1st music stops playing then car dies, Boucher has car for over a week an all I was told was modules on entertainment center were bad. That’s all we were told, an they think it’s fixed. If it happens again bring in the car again. And we’re supposed to feel comfortable.. Thank you

Feb 16, 2026 -

Boucher Hyundai of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rob Heaney Service Manager 262-522-1000

February 05, 2026

Didn't feel valued. Felt rushed. Didn't allow time for me to ask a few general questions More

by chad.poepping
Recommend Dealer
No
Employees Worked With
Devin Timm
Report | Print
Feb 11, 2026 -

Boucher Hyundai of Waukesha responded

Chad, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to reach you, and we will be in touch. Rob Heaney Service Manager 262-522-1000

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