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Boucher Hyundai of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.3
3,920 Reviews
Boucher Hyundai carries a huge selection of new and pre-owned vehicles in Waukesha, competitively priced to fit your budget. If you’re looking to lease or finance your next Hyundai, Boucher Hyundai has competitive lease specials and financing options on new Hyundai vehicles. Boucher Hyundai also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs From everyone at Boucher Hyundai in Waukesha, thank you for visiting our site, we look forward to helping you with all your new & used car needs!
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1583 East Moreland Boulevard

Waukesha, WI

53186

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Showing 3,920 reviews

October 05, 2024

It toom 2 months to get my car back. They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manag More

by KELMDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Timm
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Heaney Service Manager 262-522-1000

October 04, 2024

Dade was very difficult to work with and lack communication. They attempted to detail the car but it was only an okay job. The service department, finance and management are great More

by ameliakennedy99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Fett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dade Moehlenpah
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Oct 09, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Ryan Fitzsimmons General Sales Manager 262-522-1000

October 03, 2024

Great service. I got my car done earlier than expected. It was nice. I could keep my car there and pick it up the next day. More

by CPLLMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Chapa
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Oct 04, 2024 -

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000

October 01, 2024

Alex was great to work with. He kept us up to date on the status of the vehicle. Great customer service! More

by Jenny7123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hanson
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Oct 02, 2024 -

Boucher Hyundai of Waukesha responded

It's great to hear that we were able to help you out, Jenny. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Waukesha! Rob Heaney Service Manager 262-522-1000

September 30, 2024

Went in for service and got jerked around for 3 1/2 hours on appointment More

by Homey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Timm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Heaney Service Manager 262-522-1000

September 28, 2024

Devin was good at following up. However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have More

by BILL1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Timm
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Boucher Hyundai of Waukesha responded

Bill, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Heaney Service Manager 262-522-1000

September 28, 2024

Very professional. Completed work quicker than expected! I love the facility!! Thank you for great service! More

by MGELHAAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Boucher Hyundai of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Rob Heaney Service Manager 262-522-1000

September 25, 2024

The 2024 Sonata was the sixth Hyundai that I bought from Boucher. 5 from Alex!! Great More

by philj0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Fitzsimmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brayan Alanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Boucher Hyundai of Waukesha responded

Thanks for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your repeat business and hope to see you again soon! Ryan Fitzsimmons General Sales Manager 262-522-1000

September 25, 2024

My vehicle was in shop for 5 1/2 weeks for warranty work. No courtesy vehicle available the entire time. Was told the wait list for courtesy vehicles was 50 people ahead of me. Very limited calls from deal More

by ddrazkowski
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hanson
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Sep 29, 2024 -

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rob Heaney Service Manager 262-522-1000

September 22, 2024

Beautiful new dealership. Very nice to just pull in and you're taken care of right away. Love the customer lounge. More

by WICOWCOLLECTOR29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dade Moehlenpah
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Sep 24, 2024 -

Boucher Hyundai of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Rob Heaney Service Manager 262-522-1000

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