Boucher Hyundai of Waukesha

Alex’s communication was poor at best. He was dishonest about the work that was completed - he confirmed twice that the tires were rotated but I have a scratched rim and instantly knew the He was dishonest about the work that was completed - he confirmed twice that the tires were rotated but I have a scratched rim and instantly knew the tire rotation had not been done. I wonder if any of the work was actually done? I don't believe anything he said. Also, the exterior of my car was extremely dirty when I picked it up. More

The communication was absolutely terrible. I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the service! The service manager, Dan as a manager was terrible!! I definitely just felt like a number and I did not feel like an important customer More

Great customer experience. Himmy was easy to work with. Process was smooth. Very pleased with my decision to go with Boucher Hyundai of Waukesha. Himmy was easy to work with. Process was smooth. Very pleased with my decision to go with Boucher Hyundai of Waukesha. More

My car was recalled and upon inspection it was determined that a new part was needed which was not stocked. I was told it would take a week to get the new part and I would be contacted. 4 weeks later and I a that a new part was needed which was not stocked. I was told it would take a week to get the new part and I would be contacted. 4 weeks later and I am still waiting to hear! Why have a recall where it is known parts are needed and not stock them? More

Had the wrong car ready for me at pick up, then made me sit two hours with my wife and new born twins with zero urgency then after I went to ask what is going on finally someone who was “working on it” for sit two hours with my wife and new born twins with zero urgency then after I went to ask what is going on finally someone who was “working on it” for the last two hours came out and had nothing completed and it took another hour to get the paperwork filled out. Will never buy any car from them again. My first salesperson was incredible and has everything ready but wasn’t there the day I came to pick up and his team mates let him down completely More

Service here is usually very good. I was a little let down that I had to pay $200 for a brake service on my vehicle that is less than two years old. I was told the manufacturer probabl I was a little let down that I had to pay $200 for a brake service on my vehicle that is less than two years old. I was told the manufacturer probably did not use enough grease but it was not covered by warranty and I’d have to pay out of pocket. More

I ended up having a bunch of added costs (service plan, auto armor, and screen protection) that were not fully disclosed to me and adding thousands to my total. Some were by him and some were by finance. I auto armor, and screen protection) that were not fully disclosed to me and adding thousands to my total. Some were by him and some were by finance. I got the big one from finance credited back but when trying to work with him and a sales manager they weren't willing to give me money back on something I didn't want. More

Himmy in the Leasing Dept. is a good salesmen. He knows how to negotiate well. is a good salesmen. He knows how to negotiate well. More

I had a very pleasant experience buying my vehicle from Boucher. All the people I dealt with were pleasant and very knowledgeable. Boucher. All the people I dealt with were pleasant and very knowledgeable. More

I had a great experience working with Nico in the finance department at the dealership last night. He was incredibly knowledgeable and transparent and made the entire process smooth and stress-free. Nico too department at the dealership last night. He was incredibly knowledgeable and transparent and made the entire process smooth and stress-free. Nico took the time to walk me through all of my options, answered every question with patience, and never made me feel rushed or pressured. I really appreciated how upfront and honest he was—definitely not something you find everywhere. He made what’s usually the most stressful part of buying a car feel easy and even enjoyable. More