Boucher Hyundai of Janesville - Service Center

Wonderful Experience! Honest, upfront, and friendly throughout the entire process! One of the best car buying experiences I have ever had from start to finish. Would work Honest, upfront, and friendly throughout the entire process! One of the best car buying experiences I have ever had from start to finish. Would work with them again!! More

They were able to get me in for service in a timely manner. The customer waiting area is impeccably clean, including the bathroom. The people I dealt with were able to explain the issues, transparent p manner. The customer waiting area is impeccably clean, including the bathroom. The people I dealt with were able to explain the issues, transparent pricing and got us taken care of. More

This was our first experience with this service center. Bought our first Hyundai Tucson a couple months ago. Less than 4000 miles and there was no sound from the speakers. No radio and no safety feature Bought our first Hyundai Tucson a couple months ago. Less than 4000 miles and there was no sound from the speakers. No radio and no safety feature alarms. It took a week to get an appointment to have it looked at. My appt was for 9:15 Monday, December 5th. I dropped the car off Sunday night. I had arrangements for rides to and from work as they said they sometimes have a loaner but not always. I called about 1:30 Monday to see if there was any information. I was told not yet and felt the person was almost evasive in their answer and then said “we will get someone on it this afternoon”. I then called again at 4:30. I was told it would not be done as they had not found the problem and the tech had been working on it “off and on” all day. This was surprising to me as we had done some research online when it first happened and there were many forums where it was discussed saying it was an amp. I had shared this when I talked with them and stopped in prior to my appt so they could see it was not working in case it was when it came in for the appt. There were discussions about pulling a fuse or the battery cable and then it might work for a while but usually ended with the amp needing replacement. They were kind enough to provide me with a loaner Monday night. Tuesday afternoon I received a text message that the car was ready to be picked up as service was complete. When I went to get it I asked what had been done. I was told a fuse had been removed and then put back in and it was working. I said that was exactly what was on the online forums and is what I had mentioned twice. I was surprised that my appt was at 9:15 on Monday and it wasn’t ready until Tuesday afternoon when just a fuse had to be popped out. I also asked what happens when it happens again? Because every comment about them said the fuse fix is temporary. I was told if it happened again they would have to do diagnostics again to see if they needed to replace the amp. Diagnostics again? Another week to get it in and keeping it for 2 days for a problem that many have had? I felt the person I talked to was kind of evasive with every discussion we had. I know online forums are not always right or even real but this one seems pretty right on about this issue. It is irritating to have a brand new car and then have what is potentially a temporary fix without a straight answer for a resolution if it happens again. I was told doing the fuse thing and then diagnostic testing again is what Hyundai requires of the service dept. I am surprised that if this is happening a lot that Hyundai isn’t more concerned about the safety alerts not sounding. If someone doesn’t listen to the radio they might not even realize they weren’t working until it was too late and they had an accident. The service rep kept saying “the radio” was the problem but that is not it. No one was rude or unkind at the service dept. Just seemed a bit evasive about when it was worked on and if it was actually even fixed. It’s just frustrating to have a new car and have to mess with service on it right away. More

7 weeks to replace a battery. 4 weeks in they said they had confirmed Interstate had the battery, 3 more weeks go by with no battery. Put in a ticket with Genesis, and 3 days late 4 weeks in they said they had confirmed Interstate had the battery, 3 more weeks go by with no battery. Put in a ticket with Genesis, and 3 days later I had a battery. Driver who brought my car back got lost, and was an hour late, in turn making me late for a meeting. More

Our brand new Palisade had various scratches and two paint chips in the bumper which was to be repaired by the service center as part of or purchase agreement. Initially the repair was to take a couple paint chips in the bumper which was to be repaired by the service center as part of or purchase agreement. Initially the repair was to take a couple hours. Unfortunately, that turned into a week. When we got the car back, they hadn't fixed the scratches and just put touch-up paint over the chips. The service manager even referred to it as a used car repair. I'm still working with them to get it taken care of properly, now coming up on a couple months after purchase. They've been kind to work with, but the result is unacceptable. Hoping they will make it right. *** Update 12/6/22 *** Shortly after the original review, I was contacted by the General Sales Manager, Demian Wright. Between he and Joe Valdez, they quickly worked out a plan to provide a rental, pick up our Palisade and properly repair the paint. I've updated my review to reflect this. The way it was originally handled was wrong, and it should have never been returned to us without proper repair and supervisor review. However, Demian handled it as well as I could have expected and Joe was there with him. We greatly appreciate their effort and willingness to make it right, even if the original experience wasn't all we hoped for. More

Everyone is very professional. My oil change, tire rotation etc was done quickly & I was out in no time at all. My oil change, tire rotation etc was done quickly & I was out in no time at all. More

The associate was very friendly and they had my vehicle done when they said it would be. done when they said it would be. More

Unfriendly, would not give me a loaner car. Unpleasant experience. Still wasn't fixed right . Unpleasant experience. Still wasn't fixed right . More

They were very helpful with my issues and fixing my recalls that needed to be attended to! recalls that needed to be attended to! More

The employees that work there are very nice to the costumers, enjoyed doing business with them. costumers, enjoyed doing business with them. More