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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
517 Reviews

517 Reviews of Boucher Hyundai of Janesville - Service Center

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February 03, 2023

Not well at examining all issues but looks at the issues they pay attention to well More

by m.s.miller926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Valdez, Paul Walker
Feb 06, 2023 -

Boucher Hyundai of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Walker, Service Manager 608-750-1200

January 20, 2023

As a 1st time customer, I was welcomed to the service dept., shown to the Customer Waiting Area and offered a beverage and snack. Service personnel completed my oil change and tire rotation along with cl More

by JOHNFPEARSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Walker
Jan 22, 2023 -

Boucher Hyundai of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Janesville, John, we look forward to having you as a valued customer for many years to come!

January 11, 2023

Had an issue with the oil pan seal on our 2022 Tucson Limited Hybrid. Was going to wait it out; however, Joe found out it was gong to take longer that anticipated for the seal to dry. Setup a car for m More

by tmjank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Jan 12, 2023 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 04, 2023

Very friendly staff and quick, thorough service. Everything was explained very well. I was greeted immediately on arrival and my wait was short during my service appointment. Thank you! More

by PAMK29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Jan 04, 2023 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 30, 2022

They over succeeded my expectations Purchased 8 vehicles with Excellent Services! Definitely would recommend friends? More

by SUSANMCOMBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oneida Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Valdez, Paul Walker
Dec 31, 2022 -

Boucher Hyundai of Janesville responded

Thank you for the kind words for our service department, Susan! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 29, 2022

When I called to make the appointment for a recall and oil change I was told it would take about an hour. When I arrived, they said more like an hour and a half, which was OK. Ended up getting vehicle bac More

by cjstreber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Valdez, Paul Walker
Jan 01, 2023 -

Boucher Hyundai of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give us a call to discuss further. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paul Walker, Service Manager 608-750-1200

December 22, 2022

Thank you. Quick and courteous. Car works very well and staff was nice to work with. More

by LINDOSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Dec 24, 2022 -

Boucher Hyundai of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Janesville.

December 21, 2022

Great place to go for service on my vehicle! Polite people there make it an easy visit! More

by DONALDOREN670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Dec 22, 2022 -

Boucher Hyundai of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

December 19, 2022

Always in and out quickly when I bring my car here. Customer service is great, the staff is always friendly and welcoming. More

by NICOLEKUIKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Dec 20, 2022 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, Nicole, and we hope to see you again!

December 15, 2022

All I can say is that every car on your lot should be thoroughly re-inspected be any final sales take place. Because of all the serious issues that were overlooked on my vehicle and the issues with 2 of More

by MBICKLE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Dec 16, 2022 -

Boucher Hyundai of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

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