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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
491 Reviews

491 Reviews of Boucher Hyundai of Janesville - Service Center

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October 24, 2022

I had a great experience. They did a wonderful job! Thank you to everyone Blessings More

by jodayqueen60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James m Topel / Orville Axelson
Oct 25, 2022 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 22, 2022

Always a pleasure doing business with Boucher Hyundai. Their attentiveness and listening to the needs of their customers is admirable! More

by jmlong.employment
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oneida Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2022 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 21, 2022

Friendly, helpful and timely. Very nice waiting area with free drinks and snacks. Clean restroom. More

by NIELSENJEANIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walker
Oct 23, 2022 -

Boucher Hyundai of Janesville responded

Jeanie, Thank you for taking the time to share your thoughts on working with Joe and our team. We're glad to hear we delivered such a great experience!

October 21, 2022

Once I called & reminded them of a part that was to have been ordered a couple months ago and I still had not heard from them, I got an appt and the work was done within days of the call. The ball got drop More

by vicki815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walker
Oct 23, 2022 -

Boucher Hyundai of Janesville responded

Vicki, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

October 18, 2022

Typically the service is quick and effective, I've been very happy.. This time the oil change was estimated to take and hour, seemed long but okay. I walked to lunch, came back an hour later. The vehicl More

by petersonge55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walker
Oct 19, 2022 -

Boucher Hyundai of Janesville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 15, 2022

Excellent customer service! Everyone is so nice and they do great work. Highly recommend taking your car here for service! More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Boucher Hyundai of Janesville responded

Christine, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 12, 2022

The tech that preformed my oil change (his name was Jim) was unfriendly and rude when I had asked if he seen anything wrong with the front end of my vehicle as I have been having issues with my front driver More

by NMEARS00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
Oct 16, 2022 -

Boucher Hyundai of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please give us a call at your convenience. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paul Walker, Service Manager 608-750-1200

October 11, 2022

Impressive start to finish! The folks were very thorough and made sure my car was serviced and ready to go in a timely fashion. Dealership was clean and everyone was friendly! More

by Bettyeiler7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Office gal , Paul Walker
Oct 12, 2022 -

Boucher Hyundai of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville.

October 06, 2022

Called service department multiple times with no answer. Finally got thru and on hold for over 10 minutes. Never answered. More

by stevem200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Boucher Hyundai of Janesville responded

Thank you for your review and for choosing Boucher Hyundai of Janesville. I regret to learn about your experience and invite you to reach out to me directly so that I can better understand your experience and address your concerns. We value your business and look forward to hearing from you soon. Paul Walker, Service Manager 608-750-1200

October 03, 2022

Knowledgeable technicians. Timely service. Friendly, courteous staff. Was able to drop off the night before and pick up the next day. More

by KSCHWANDT79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walker
Oct 05, 2022 -

Boucher Hyundai of Janesville responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon!

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