Boucher Hyundai of Janesville - Service Center

I'm usually pleased with my experience at Boucher Service Department, but I left confused and feeling like I'd wasted my time. My car had what seemed like a pretty serious warning come up on the dash - "Shif Department, but I left confused and feeling like I'd wasted my time. My car had what seemed like a pretty serious warning come up on the dash - "Shifter malfunction, service immediately!" - and it wouldn't go from park to any other gear. I restarted the car and it cleared the message and the shifter worked again, but I still made it a point to get it in ASAP. I took the car in, waited about 35 minutes, and was told it didn't come up on the computer, so not to worry about it. I am leaving for Michigan this weekend for a seven and a half hour drive. Doesn't make me feel confident at all driving my car that far away. As I get closer to the end of my bumper to bumper warranty (I'm at about 55k/60k miles), I feel like service is dropping off and they seem less interested in fixing the issues I have. Like if they just wait another 5k miles it won't be their cost to fix anymore. Last visit they noticed the cabin filter was dirty and told me it needed replacing, when I asked them to replace it they said they didn't have any in stock and couldn't get any. The car is only three years old? More

Genesis service manager was polite and efficient. All work was done within 1 hour as he predicted. The video was a nice touch that Boucher must have added since my last visit there. Did not speak All work was done within 1 hour as he predicted. The video was a nice touch that Boucher must have added since my last visit there. Did not speak or meet Joe Valdez, so no rating. Orville Axelson was my service agent. More

Todays oil change was smooth and quick. also received a short video regarding service of vehicle. No complaints from this visit. also received a short video regarding service of vehicle. No complaints from this visit. More

Work was done in a timely fashion and staff discussed what was done and what may need to be done soon. what was done and what may need to be done soon. More

Warning light came on the evening of the day of service-have to go back in a week to get it fixed service-have to go back in a week to get it fixed More

Had car in 3 times cause of burning and told us in the beginning we’d xxxxxxqualify for a new engine from Hyundai and the. Nope—-denied….think there full of xxxx from the gecko. beginning we’d xxxxxxqualify for a new engine from Hyundai and the. Nope—-denied….think there full of xxxx from the gecko. More

Easy in, easy out. , All went as expected!! Will continue to use their service department. , All went as expected!! Will continue to use their service department. More

The Service Dept. representative was both courteous and professional. Once my car was evaluated, he was clear and concise in his explanation of the work that was to be representative was both courteous and professional. Once my car was evaluated, he was clear and concise in his explanation of the work that was to be done. Once completed, he again explained what had been done, what work still needed to be done and the cost of both. In a word, the customer service was excellent. More

I love this place! It's amazing! Joe rocks! Everyone is super nice and always friendly! It's amazing! Joe rocks! Everyone is super nice and always friendly! More

Outstanding A+ sales and service departments and Boucher Hyundai in Janesville. Highly recommended this dealership! Hyundai in Janesville. Highly recommended this dealership! More