Boston Volvo Cars

Bought a CPO vehicle on a Thursday. Five days later I was on my way to pick it up when they texted me that the car was not ready. They “found” a cracked bumper and ripped upholstery t Five days later I was on my way to pick it up when they texted me that the car was not ready. They “found” a cracked bumper and ripped upholstery that needed repair. What was it doing on the lot as a certified vehicle? When I got the car a week after I bought it, the replacement bumper was installed wrong. I had to go back to the dealer and wait all day while they fixed it. Since it drove with a shimmy I had them do a 4 wheel alignment (they reimbursed me for it after 5 weeks of nagging them). The car still shimmied so I balanced the tires and found out it had a bent wheel. Boston Volvo refused to fix or replace the bent wheel. It cost me $600 to get the wheel right and that was buying a remanufactured wheel on eBay. Be careful buying a Certified Used vehicle from Boston Volvo. They don’t prep the cars well and they don’t take care of you when you find their mistakes. They'll tell you that they put $4,000 into preparing their cars; the car I bought had a dirty interior (sweat stained seat belt and crumbs in the back seat), cracked bumper, ripped upholstery and a bent wheel. Really, the more important thing is that they dragged their feet making it right, and wouldn't make some things right. When you're spending 50k on a used car, it should be a better experience than this one was. More

Rachel B. Was a tremendous help when I leased my new XC60. She brought the car to me in N.H. And spent time demonstrating the car’s functions. The finance de Was a tremendous help when I leased my new XC60. She brought the car to me in N.H. And spent time demonstrating the car’s functions. The finance department completed the transaction easily. I highly recommend Rachel B. And Boston Volvo Village. More

Not an honest dealer. They try to attract people at the beginning by saying there will be large discount because it is close to end of the month. When they actually quoted They try to attract people at the beginning by saying there will be large discount because it is close to end of the month. When they actually quoted me, there was absolute no discount, because they said the model we were looking at is a popular one. They even forgot to add incentives that I should get (Costco, for example). No discount was given and they instead asked me what's the price I am happy with. They also tried to trick me by offering a final price of MSRP on the website plus destination fee. However, the MSRP on the website already includes the destination fee! The whole process to get a real quoted price takes a lot of time. When we were planning to leave, a manager suddenly showed up and told us price is negotiable. There are much better Volvo dealers if you are willing to drive a little bit away from Boston. More

Braeden was friendly, helpful and answered all our questions with no pressure. He was very pleasant questions with no pressure. He was very pleasant More

Bought one of the most expensive cars Volvo sells from this dealer. No heat in electric mode -- their initial solution was to just drive in gas mode. Why bother buying a hybrid if you can't use electric this dealer. No heat in electric mode -- their initial solution was to just drive in gas mode. Why bother buying a hybrid if you can't use electric for 5 months of the year?? Took 4 months to get the replacement part needed and they didn't even let me know when the car was ready. That was May; the heat seemed to work but I didn't need it. The first time I tried the heat again (Nov), it didn't come on; it will now take two months just to get the car back in and they won't order the part until they have the car. More

Extremely dissatisfied/disappointed with our service warranty experience. We were given a the impression that the Volvo VIP Warranty Service would be a good investment at the time of our purchase of a warranty experience. We were given a the impression that the Volvo VIP Warranty Service would be a good investment at the time of our purchase of a used 2017 XC 90 (40,000 miles) in 2020. Since we purchased the car we have had 3 service bills that were not covered by the warranty (A $700 hood issue that caused rain to leak into the passenger side, a phantom $200+ charge for “software updates” , and now more recently a seatbelt repair that totaled $1,300 ) none of which was covered by our warranty. Do not fall for any high pressure tactics the $5,000 we spent for this product was a complete waste. On our more recent experience with the seatbelt repair, after driving home from the dealer, we realized the service team didn’t bother putting back the trunk side panel and left remaining parts in the back of our car. Mind you that we were given the car back a day later from the day that we were originally slotted to receive the car. I relayed feedback to Volvo about the lack of execution and asked for an email address to send pictures to so that I could understand what to do with the parts and ensure the repair was finished. They said that they would have someone call immediately, we have not received a prompt response and it has been now over 48hours since we have received. Better off avoiding this dealership entirely if you’re a Volvo owner and take your service business elsewhere. More

David DelTorto cheated me - overpaid and received a huge bill from Volvo FInance that I was told was cared for with my down payment on the new lease. When I called him, he said "I had a feeling you were go bill from Volvo FInance that I was told was cared for with my down payment on the new lease. When I called him, he said "I had a feeling you were going to call when you got that bill' - he knew he misled me. He also hung up on me. I was pushed and given misinformation so he could make a sales quota. The whole thing felt sleazy and I should have followed my instincts - I am a single mother - no one should be treated like this. More

Bought my first Volvo here in June. Worked with Josh and found the transaction to be fairly easy. The location of the dealership is awkward for a test drive so I actually drove a simila Worked with Josh and found the transaction to be fairly easy. The location of the dealership is awkward for a test drive so I actually drove a similar vehicle elsewhere before I then found the exact model I wanted at Boston Volvo. Overall, pretty easy from start to finish. I Love my new XC40! More

I worked with both Dante and Josh and they were incredible. They were knowledgeable, patient and a pleasure to do business with. I highly recommend getting your next car from Boston Volvo. incredible. They were knowledgeable, patient and a pleasure to do business with. I highly recommend getting your next car from Boston Volvo. More

In 2021 I bought a Volvo at this dealership because of their stellar service department with my Saab. The first annual checkup in 2022 was quick and easy. However in April for the 2023 checkup it was the their stellar service department with my Saab. The first annual checkup in 2022 was quick and easy. However in April for the 2023 checkup it was the worst experience since 1999. I was second in the door and it took a total of 53 minutes to drop my car off and get a loaner. The tech I dealt with did not seem to know the software on the screens and had problems resetting his password, looking around for help but no-one was available, and had to re-enter the same data several times for some reason. Instead of getting a loaner set of keys from him as was done before, we now had to wait for the "loan coordinator". The woman ahead of me also said she had come here for 14 years and this was the worst visit..she finally got a loaner after 30 min, but I had to wait even more time--about another 12 or 13 min. No one ever called to let me know a status (as was always done late morning in the past). Someone named Chris (not the tech I had dealt with) had texted me at 7.30a to remind me about my appointment (when I was already there) and I texted him back. He said I could keep the loaner for another day! And this for service on a two year old car??? I said no. I was told the car was ready at 3.20p and at 3.30p drove over there, stopping to refill the tank at the Gulf Station on Market Street (0.48 gallons). When I got to the dealer, gave me name and even spelled it, the teller could not find the papers--the tech still had them. I was then given papers to sign. I verified the cost was zero due to the warranty, signed my name, but then read notes about "failed pump" which I knew did not apply...the employee had not put the papers all the way under the "Covid Glass Shield"--and when I pulled the sheets out I saw they weren't for MY car at all. I scratched my name out and asked for the correct papers. The car was indeed washed inside and out, but that's about the only positive aspect of this visit. The next day I found I was billed $1.00 for 2/10ths of a gallon of gas, despite my filling the tank 0.5 miles away (per Google). I had the receipt in hand but was never even asked if I had filled the tank. (that means a 2023 Volvo gets 2.5 miles to the gallon !) A year from now I think I will try out the Natick dealer instead. Oh., and this site below lists people in the Service Dept..wants me to rate who I worked with. NONE of those people work here any more, so I was told. Whatever happened, is abysmal here. More