Boston Volkswagen - Service Center

Very accommodating with service schedule and considerate of time if you choose to wait. They explain the work needed before and after and give me a price quote before if needed. My car comes back spotless. of time if you choose to wait. They explain the work needed before and after and give me a price quote before if needed. My car comes back spotless. Wifi in waiting room. Haven't dealt with this dealer for sales before only service. I choose Boston over a closer dealer because they are so good. More

I was here for my yearly service. Mr Saenz was very friendly and knew all the answers to my questions. Service was fast and took less time than predicted. friendly and knew all the answers to my questions. Service was fast and took less time than predicted. More

I have been with this Watertown VW branch for apporx 3 years. I am the type of person that typically gets frustrated when dealing with auto repairs.- but not here. Armando has been great and takes his t years. I am the type of person that typically gets frustrated when dealing with auto repairs.- but not here. Armando has been great and takes his time with me. I always feel comfortable with the services that I receive. The work is completed in a timely manor and accommodations are always met in order to keep me from any inconveniences. I am very pleased with this dealership and would highly recommend VW Watertown to family and friends. More

I have needed a lot of repairs on my Golf ever since moving to Boston 3 years ago. I thought often about getting rid of my car due to the amount of repairs it has needed. When I first moved to Boston, I moving to Boston 3 years ago. I thought often about getting rid of my car due to the amount of repairs it has needed. When I first moved to Boston, I went to another dealership, but the service reps there were not helpful and tried to sell me services I did not need. Then, I came to Boston VW and have been incredibly impressed by the service department. In particular, Mike Dacruz has been incredible in helping me make informed decisions about my car. He has given me much needed peace of mind when I have been under stress due to repair costs. I can honestly say that Mike's exceptional service and genuine kindness has kept me coming back to Boston VW when my car has problems. I feel good about taking my car to a place where I know they have my best interests in mind and are not simply trying to make money off of me. As a result, I continue to be a loyal customer. More

The morning after someone hit our car, we dropped it off at the body shop and were told it would be 1 to 2 weeks, depending on how responsive the insurance company was. We already knew the insurance estimat at the body shop and were told it would be 1 to 2 weeks, depending on how responsive the insurance company was. We already knew the insurance estimate would be low and Dan said that VW would take care of all of the back and forth with the insurance. I was glad to have a dealer involved with that voice of authority. What I really appreciated about the experience was the handful of interactions with Dan: he was patient, clear, open to questions, and willing to talk until I had it all clear regarding insurance, loaner car (and how to have insurance cover the cost), timing, etc. In the end, it was ready on Friday and Dan tracked us down -- called all the numbers he had for us until we answered -- so that we could have our car for the weekend. And OH, the car was CLEANED during it's stay there. More

I had arranged to pick up my car at 4pm. It wasn't ready, but nobody told me so. There were four "service consultants" staring at their screens and not informing me how long to wait, where to wait, or even a but nobody told me so. There were four "service consultants" staring at their screens and not informing me how long to wait, where to wait, or even an apology; just "it's not ready". I had to go find a place on my own. The car was ready at 5.15. Still no apology. They charged $490 just for the labor, to change a battery, to change lugnuts for two wheels and for an 80K miles service. And then they left a container with highly toxic fuel additive on my passenger seat. Every time I have been to this dealership I have come away feeling humiliated and stupid. More

I brought in my Jetta in to have the brakes/rotors replaced, and they did a great job. I paid price I expected for all four brake pads and rotors. Also, I brought the car over in the morning, and they replaced, and they did a great job. I paid price I expected for all four brake pads and rotors. Also, I brought the car over in the morning, and they were finished the same day. I hope i'll never come back, but if something wrong with my car i'll def. come back to the same place. More

Needed coolant for a Phaeton. Sent my son who is 24 and very smart and has owned a few cars. Was told they only stock the gallon size rather than the quart or pint. Had to pay $67 for the gallon rather t very smart and has owned a few cars. Was told they only stock the gallon size rather than the quart or pint. Had to pay $67 for the gallon rather than a much lower price. BEWARE!! the reviews are accurate. Scam artists having a monopoly in Boston. More

My Jetta is a decent little car, but I'd never even consider another VW because these guys have a lock on the Boston market. Why did I have to point out to the service guy that the several hundred d consider another VW because these guys have a lock on the Boston market. Why did I have to point out to the service guy that the several hundred dollar charge was still covered by the warranty? Other dealers will go out of their way to help you get things covered. These guys were at best unhelpful, and at worst trying to get paid twice. I've had many other experiences that ranged from unpleasant to expensive. I've never enjoyed going there, or being there. Oh and if you don't visit for a year they delete you from the system, and it's like you're a new customer - fill out all the info, and no history. What the heck were they thinking with that? More

This dealership is a complete chop shop!!!! These guys have absolutely no idea what they are doing. Brought a GTI in because of a sound coming from the undercarriage of the car. The car was diagnosed as h have absolutely no idea what they are doing. Brought a GTI in because of a sound coming from the undercarriage of the car. The car was diagnosed as having transmission issue. First they tried to rebuild the existing transmission which did not get rid of the problem. So they then ordered a new transmission from Volkswagen and installed it. I was given the car back with a clean bill of health. The next morning I started the car and it would not go into drive. There was also a new mechanical noise coming from the gear box. The endercarriage noise I originally brought the car in for was also still there. Brought it back to Boston VW and they blamed all the problems on the new transmission being defective. They replaced the "new" defective transmission and put another new transmission in. This time I got the car back and it was slipping when the car went from 1st to second (it would kick into gear). The undercarriage noise I originally brought the car in for was also syill there. So after all of this not only did Boston VW not fix my original problem but they created a new and probably much more serious one. I am still trying to get this resolved as we speak. The managers are complete morons and the service people are uninformed. The workmanship is obviously suspect. this dealership sucks. Stay away. More