Boston Volkswagen

We bought our first VW from Jeff and he was kind and professional, went above to ensure we had great service and was very communicative. Maurice, from the finance department was honest, and lacked the p professional, went above to ensure we had great service and was very communicative. Maurice, from the finance department was honest, and lacked the pressure of typical financial salesman, and was just extremely genuine. Although we are historically Honda folks, this experience made our switch feel good and excited for our new family vehicle. More

I decided to give the service department a try. Before the appointment, I was told there were no available coupons, even though the dealership website was advertising service coupons. I paid about Before the appointment, I was told there were no available coupons, even though the dealership website was advertising service coupons. I paid about $600 total for a 60,000-mile service that consisted mainly of an oil change, filter replacements, and an inspection, and I was not given a clear itemized estimate beforehand. I should have asked more questions before approving the work, but based on the lack of pricing transparency and the conflicting information about coupons, I would not recommend this service department. More

Our experience was outstanding. Jeffrey Ford was excellent! He was professional, knowledgeable, and kind. He followed up and kept us up to date on our purchase with emails and texts Jeffrey Ford was excellent! He was professional, knowledgeable, and kind. He followed up and kept us up to date on our purchase with emails and texts. More

I signed a purchase agreement for ID4 with them on 1/31. Bill Jesse specifically told me not to worry I don't own the car until I drive it off the lot and that this is Massachusetts law. Purchase agreement Bill Jesse specifically told me not to worry I don't own the car until I drive it off the lot and that this is Massachusetts law. Purchase agreement mentions nothing about warranty, vehicle service start date, EA charging. The roof glass is cracked. I am told I can pick up the car and drive it anyway, then schedule a time to bring it back and get it fixed when their glass guy is available. On 2/6 I show up with a check, confirmed with Justin Jesse that we can close the deal, and that I can drive the car and bring it back another time to be repaired. When I show up I am told the car is on a lift and I can't drive it. I give them the check from the bank because Bill Jesse once again assures me, according to Mass law, I don't own the car until I drive it off the lot. I express how much I want the car for the weekend. On 2/7 I am told the car will be fully repaired and ready 2/8 or 2/9. I am asked to please call my insurance and put the car in my name. I refuse until I test drive the car. On 2/9 I am told it is in the process of repair. On 2/10 I am told I can pick it up as soon as service gives the all clear (this is Friday). Later that day I am told the car is not ready. The glass guy refused to work on it. I am driving the car still that I will be trading in. They offer me a loaner because they don't want me to put more miles on my car. I refuse, I'd rather drive my car. On Monday I am informed they need to send it to Hogan glass, the car will be ready 2/17 or 2/20. I ask them to get me a deal on a level 1/2 charger for the hassle this has been. They agree to split it 50/50. This was not their good will, or their idea. This was me asking if they would be willing to do something because of the hassle this has been. On 2/17 I ask if there is an update, once again I'd like the car for the weekend. No response. I call the glass place. They are closed. Finally, I get notified by Justin car is ready, he asks me to call my insurance and put the car under my name. I refuse until I get to test drive the car. They tell me I can come test drive later same day. I point out that the glass place is currently closed and ask how they will get the car. Justin informs me someone from the glass shop is meeting them to unlock the gates and let them get the car. By 4-4:30 I can come and drive it. 6pm I've heard nothing, I call Justin. He says they literally are on their way with the car right now. Monday 2/20 I finally hear from Justin the car is ready and on the lot. I call the glass place again to find out where the car was on Friday. They told me someone from Boston VW picked it up Friday Morning. (The car had at least 40 more miles on it when I finally got it than when I first signed purchase agreement even though the glass place is only 7.5 miles away). I am away on business and wait until I return Friday (2/24) to test drive the car. Josh, the sales manager walks back to the parts department with me to go 50/50 on the charger after I ask Justin about it 4-5 times. Parts says they already billed sales 100%. Josh says okay, he'll straighten it out by the time I get the car so I can pay my 50%. I call insurance and give them the okay because the car seems fine. Josh tells me as soon as insurance faxes the form I can pick up the car, could be same day. Insurance confirms they faxed the form at 3:30pm. I hear nothing from dealership until Monday. Monday Josh says he couldn't figure out the billing, it wasn't worth his time, I can have the charger for free. I finally get the car. I find out a week later the service start date of the car was 2/1. I lost a month of free charging and a month of warranty. I contact VW of America. They confirm the service start date should be day I drove it off the lot. They contact Josh the sales manager. Josh claims I agreed on the service/warranty/charging start date and chose not to pick up the car. This is a blatantly false. More

I traded in a 2021 ID4 Pro for a 2022 Pro S which I had ordered 1 year ago. Mark Smith was extremely helpful in handling this transaction as well as having provided information on ID4's a year ago. The 2 ordered 1 year ago. Mark Smith was extremely helpful in handling this transaction as well as having provided information on ID4's a year ago. The 2021 Pro was a great car but the Pro S which had the details I wanted with my original order is even that much more satisfactory. So far I am very pleased with Boston VW and I highly recommend Mark Smith. More

Liars, stole my Ez pass for their own personal use. stay far away! Did not reimburse me for an inspection sticker stay far away! Did not reimburse me for an inspection sticker More

This Watertown dealership is the worst business around. They rip you off and don’t actually repair your car. Avoid Ronny at all costs, will lie to your face and rip you off, then they won’t answer their ph They rip you off and don’t actually repair your car. Avoid Ronny at all costs, will lie to your face and rip you off, then they won’t answer their phone when they owe you money. More

I leased a 2019 Atlas, brought it to the service this morning to check noise coming from the front side of the car. Armando was not happy to see me this morning even embedded I said hello. He did not hav morning to check noise coming from the front side of the car. Armando was not happy to see me this morning even embedded I said hello. He did not have his mask to start with. I reserved a rental car and there was no car reserved for me knowing that I made it over a week ago. Very disappointed since the very first time when we met a year ago. I don’t think they will ever come around to surprise me wirh good service, I am stuck with them for the remaing of the lease term. This dealer is the worst and VW has fallen behind in the level of service they use to enforce. More

I dropped off my VW for service in September 2020 (i.e. during the pandemic), to find that no-one in the service department was wearing masks, except if they left their office. Well, what about protecting during the pandemic), to find that no-one in the service department was wearing masks, except if they left their office. Well, what about protecting themselves and the customers when they are IN the office? Then, I was told to expect a call shortly to find out how long my car would need to be there for service. 4 hours later, still no call (despite me calling twice for an update and being told I'd get a callback). I will be going elsewhere for future repairs, you can be sure. More

I just bought my first Volkswagon from Boston VW. I traded in my 2008 Honda Civic and bought my first Jetta--a 2019 SE. When I first got the dealership, I wasn't sure that I was "all in" to buy, as I traded in my 2008 Honda Civic and bought my first Jetta--a 2019 SE. When I first got the dealership, I wasn't sure that I was "all in" to buy, as I wanted to take a look at Honda again before I decided, but Donovan King, the salesman that I worked with, was really patient, helpful, and answered all of my questions. Donovan was a great salesman in that he was patient and understated, and did not pressure me. It was his understated nature that made me trust him and I actually fell in love with the car--which the dealership wanted to move given that it was a 2019, which had been sitting in the showroom due to Covid 19 since February (it had been delivered to the dealership in February, right before Covid hit and everything shut down). I got a great deal on the car, and I THINK I got an okay deal on my trade, although I always think maybe I could have gotten a bit more (I did negotiate and got $500 more than I was originally offered). Nonetheless, as a woman who went into the dealership by herself, I do feel that I was treated with respect, not "fast-talked," and not spoken "down to," by either Donovan or his manager during either the trade-in or car buying processes. On the day of delivery, Donovan walked me through the car and its features to get me familiar, and took his time doing so--this car has many more features than my last one, so I was/am getting used to everything. Donovan was patient once again, and he also sent me the receipt for my canceled plates so that I could send that to my insurance company. The receipt was sent to me within an hour of my leaving the dealership--a nice, fast turn-around time (my insurance agent suggested I do it myself, as it could take dealerships a while, but these folks did it so fast, as Donovan assured me that they would!). Today, the day after taking delivery, on my drive to the grocery store, it started raining, and I noticed that the windshield wipers weren't working smoothly. I called Donovan. He answered the phone, and in a friendly manner said, "Hi Robin, what can I do for you?" I told him the issue and asked if I could come by tomorrow. Donovan answered, "Of course! That should be an easy fix. I'll meet you in the service bay tomorrow at 9. I'll be waiting." Thank you to Donovan for making the car buying experience an easy one. I was also surprised to learn that Donovan is only in his first month at the dealership! I hope that Donovan keeps that understated and kind nature throughout his tenure there--even as he grows in experience! Any customer will be lucky to work with him, and I do recommend Donovan and the team at Boston VW for your car-buying needs. More