Boston Volkswagen - Service Center

This Watertown dealership is the worst business around. They rip you off and don’t actually repair your car. Avoid Ronny at all costs, will lie to your face and rip you off, then they won’t answer their ph They rip you off and don’t actually repair your car. Avoid Ronny at all costs, will lie to your face and rip you off, then they won’t answer their phone when they owe you money. More

I leased a 2019 Atlas, brought it to the service this morning to check noise coming from the front side of the car. Armando was not happy to see me this morning even embedded I said hello. He did not hav morning to check noise coming from the front side of the car. Armando was not happy to see me this morning even embedded I said hello. He did not have his mask to start with. I reserved a rental car and there was no car reserved for me knowing that I made it over a week ago. Very disappointed since the very first time when we met a year ago. I don’t think they will ever come around to surprise me wirh good service, I am stuck with them for the remaing of the lease term. This dealer is the worst and VW has fallen behind in the level of service they use to enforce. More

I dropped off my VW for service in September 2020 (i.e. during the pandemic), to find that no-one in the service department was wearing masks, except if they left their office. Well, what about protecting during the pandemic), to find that no-one in the service department was wearing masks, except if they left their office. Well, what about protecting themselves and the customers when they are IN the office? Then, I was told to expect a call shortly to find out how long my car would need to be there for service. 4 hours later, still no call (despite me calling twice for an update and being told I'd get a callback). I will be going elsewhere for future repairs, you can be sure. More

Maintenance Check-up Good Morning, Thank You For The Service And The Hospitality On My 2014 Volkswagen Passat. The Vehicle Is Running Well. And In Excellent Conditio Good Morning, Thank You For The Service And The Hospitality On My 2014 Volkswagen Passat. The Vehicle Is Running Well. And In Excellent Condition. Thank You Again. More

RIPOFF.. I Brought My 2014 VW Passat To Boston Volkswagen To Have The Car Check Out Before I Go On Vacation And A Long Road Trip. I Could Not Believed The Bill I Brought My 2014 VW Passat To Boston Volkswagen To Have The Car Check Out Before I Go On Vacation And A Long Road Trip. I Could Not Believed The Bill $90.00 Dollars. I Was Surprise And Stock, I Did Not Raise A Fuss Because I Want To Get Home From A Hard Day At Work. I Know That I Didn't By The Car Their, But That Is OUTRAGEOUS...They Probably Spent An Hour (Tops) But The Meet And Greet Was Excellent And Professional. I Guess I Wont Be My Car Their Anymore.. More

Be Like Mike Mike DaCruz over at Boston VW is an excellent person to work with. He and his co-worker Armando are first class all the way. Both are sympathetic a Mike DaCruz over at Boston VW is an excellent person to work with. He and his co-worker Armando are first class all the way. Both are sympathetic and unfailingly patient. Can't say enough good things about these guys. Going through the dealership for repairs is expensive, but to me having the expertise, and many times the parts on site, to do the job right the first time is worth the trade off. It helps that I can walk home after dropping the car off for service, but you can't go wrong dealing with these two guys. They are a credit to their profession and Volkswagen. More

Kudos to Armando Saenz Mr. Armando Saenz is the consummate gentleman and sales rep. I bring my car in and know it's in good hands. Kudos to Armando! Mr. Armando Saenz is the consummate gentleman and sales rep. I bring my car in and know it's in good hands. Kudos to Armando! More

First Visit A Positive Experience Had to have my daughter's Passat towed there. Dealer evaluated the work needed and did repairs. Very satisfied with dealer's performance and would use Had to have my daughter's Passat towed there. Dealer evaluated the work needed and did repairs. Very satisfied with dealer's performance and would use again and recommend. More

I have the distinct pleasure to inform you of the outstanding service we received from Armando Saenz during the past year. He has consistently provided very friendly, professional, and knowledgeable outstanding service we received from Armando Saenz during the past year. He has consistently provided very friendly, professional, and knowledgeable service. I am in the USAF and have worked with VW dealers to service our Passat in Georgia, Florida, Colorado, Texas, and Massachusetts. Armando is the best service professional seen to date. His performance has been outstanding and second to none across the nation. Armando greeted me in a warm and friendly manner during every visit and treated me with respect and courtesy. He consistently provided extremely thorough information and then followed through with excellent and prompt communication throughout the day. Armando can explain services performed in layman’s terms with integrity. He has earned my complete trust. Armando is a great customer service example for VW America. More

brought my "under warranty" vw for repairs,,, issue still exists when called to set up appt only to receive a call to say i wasnt welcomed to bring my car back that they didnt want my buisness ha issue still exists when called to set up appt only to receive a call to say i wasnt welcomed to bring my car back that they didnt want my buisness hahahah if you just bought a vw and paid cash for it and brought it in for service and problem seems as it was never fixed dam right i called vw of america to file a complaint i personally never had any issues with any other vw dealer except this one they suck go else where save yaself the headaches and time wasted wouldnt ever recommend them for any type of buisness boston vw blows go to medford or braintree for any vw needs More