Boston Volkswagen

Everyone was great! I went in a couple of weekends ago entertaining (but not wedded to) the idea of buying a new car. I should note that this is my second VW and I've bee I went in a couple of weekends ago entertaining (but not wedded to) the idea of buying a new car. I should note that this is my second VW and I've been bringing my old car to Boston VW for at least six years. As such I'm on a first name basis with half of the service department, but this was to be my first experience working with sales. I was pleasantly surprised. I purchased my old car in Virginia (BIG mistake if you're planning on bringing it to MA immediately), and it was a six hour ordeal I was in no hurry to revisit. While we were at the dealership for close to four hours, it didn't feel like it, and I have to say that the remodeled showroom is very comfortable. Everyone was a pleasure to work with. Erick and Ray handled the sales and negotiation piece and were great. Antonio was happy to help me set up Car-Net while I waited to talk to Al, and Al was great with the finance piece, super fast and no fuss! Thanks guys, I'll see you when I come in for my 10k. More

Fast and Friendly Let me start by saying I am a single mom with 2 energetic young Boys. While the dealership appears small when you drive by, they make up for it in s Let me start by saying I am a single mom with 2 energetic young Boys. While the dealership appears small when you drive by, they make up for it in service bringing the car I had chosen to test drive inside (during inclimate weather) so i could do a walk around the car and see all that it has to offer, and take my time. Showed me the right car with the right features within my budget. Then they got me into my new car the very next day! We had a small wait while we finished the paper work and my kids got to enjoy the large screen tv on their favorite channel while coloring in Volkswagen coloring books and snacking :-) Very happy with my experience, will definitely be coming back again. Thank you Antonio for all your help. More

Happy with my new Jetta Very friendly and accommodating, and I felt satisfied with the deal I got on my new Jetta and the trade-in on my old car. Car buying is stressful - it Very friendly and accommodating, and I felt satisfied with the deal I got on my new Jetta and the trade-in on my old car. Car buying is stressful - it's a big purchase - so I appreciated how easy they made it. More

Thank you Thanks for your help! I feel like I got a great deal! I love the Jetta. So glad I didn't feel pressured. Thanks again! Thanks for your help! I feel like I got a great deal! I love the Jetta. So glad I didn't feel pressured. Thanks again! More

Family Friendly My wife and I went in with our two young children. Staff was super friendly, let my kids run around, and even had little VW toys for the kids while w My wife and I went in with our two young children. Staff was super friendly, let my kids run around, and even had little VW toys for the kids while we went through paperwork. Highly recommend these guys to anyone looking for the family friendly dealer experience. More

Excellent Experience I give 5 stars to Boston Volkswagen for the experience I had recently when I bought my 2016 Volkswagen Passat . Kind and willing to answer all ques I give 5 stars to Boston Volkswagen for the experience I had recently when I bought my 2016 Volkswagen Passat . Kind and willing to answer all questions . Service with a kind smile. More

Amazing! My purchase of my new 2016 Volkswagen Tiguan at Boston Volkswagen was a pleasant experience. Salesperson Mike Petersante and Sales Manager Brian Robe My purchase of my new 2016 Volkswagen Tiguan at Boston Volkswagen was a pleasant experience. Salesperson Mike Petersante and Sales Manager Brian Roberts were easy to work with, and treated me with respect. Buying a new vehicle can be a little nerve racking but they put my mind to ease right from the start. They listened to what I was interested in and went about finding the vehicle of my choice. I'm very satisfied with my experience at Boston Volkswagen. Wilmar F. More

Excellent Dealer Just bought a new VW golf. From my experience, Boston VW provided very quick responses, good services and excellent pricing. Willing to work extra hou Just bought a new VW golf. From my experience, Boston VW provided very quick responses, good services and excellent pricing. Willing to work extra hours to address all questions we had. My feeling is that this is a reliable dealer. More

2012 Tiguan Purchase Even before I purchased this car from Boston VW, I brought my other VW's here for service because they have always been thorough, quick and fair and I Even before I purchased this car from Boston VW, I brought my other VW's here for service because they have always been thorough, quick and fair and I never felt like I was paying for work that I didn't need. Al L., who runs the service department, is fantastic. I recently pruchased a 2012 Tiguan and Antonio, Erick and Al W. made the buying process painless and worked with me on getting exactly what I wanted for the right price. I would highly recommend this dealership. More

Friendly, Honest, Easy -- Amazing Tiguan Lease :) I give my Boston Volkswagen 2016 Tiguan leasing experience 5 stars. I had an amazing experience. I was met only with friendliness, honesty, and a tire I give my Boston Volkswagen 2016 Tiguan leasing experience 5 stars. I had an amazing experience. I was met only with friendliness, honesty, and a tireless effort to get me the car of my dreams :) I have very little experience with dealerships and was seeking a Volkswagen after a terrible and sketchy experience looking for RAV4s at Copeland Toyota -- whose dealers were not only pushy, dishonest, and trying to rip me off, they also would not give me any specific numbers at all unless I promised them that I would sign for a car that day! I then tried Paul Clark Volkswagen in Brockton -- avoid! They could not even tell me which Tiguan trims came with LEDs or GPS, they offered to lease me a 2013 (?), and the manager openly yelled at his employee right in front of my face. It was extremely uncomfortable. However, after test driving a Tiguan, I knew I had to have one. My friend and I arrived at the clean and modern Boston Volkswagen late on a weekday night determined to lock down a Tiguan (I had already paid for 2 weeks of a rental car by this point) and was greeted by a friendly Bill Burns. He asked me about my budget and openly and honestly explained the price components of the leasing process, including how monthly payments are calculated and what would due at signing, depending on the down payment I elected to put down. He even included tax in the monthly payment price quotes to give me a better idea of what I would actually be paying -- the other dealerships did not do this and had I proceeded with them I could have easily been tricked into something I could not afford. When it came the time to nail down a price, Bill took the time to describe in detail the differences between each trim level and helped me weigh the trim level options according to my priorities and budget. Erick Martinez and Bill were very patient with us as we talked through the pricing. By the time we had discussed everything and came to an agreement, it was more than an hour past the time the dealership was supposed to close -- Bill and Erick were extremely friendly about this and at no point did I feel rushed through the process. I very much appreciated this :) After my credit was run the next morning (as there was no way to run the paperwork that day since I signed it an hour past closing!), it turned out I needed a cosigner. I spoke over the phone with Bill and Al Whelan about this, who were both very nice and encouraging about the situation and didn't make me feel guilty for having below-average credit, or hopeless that I wouldn't be able to get my dream car. After I arranged for a cosigner, I let Al and Bill know that my cosigner is a very busy man and would have a tough time getting to Watertown to sign the documents. I also let them know that by this point I had exceeded the maximum number of extensions on my rental car contract and did not have a means of getting to Watertown myself. This still did not stop them! An arrangement was made for Bill and his colleague to drive my Tiguan (with dealer plates) to my cosigner's workplace and meet us there so that we could sign the final documents, meanwhile Bill's colleague affixed my plates. After the documents were signed, Bill gave me a tour of my dream car which was now mine!! :) I am extremely appreciative of my whole experience at Boston Volkswagen and for the gracious employees I worked with. They got me a great deal on a cute, fun-to-drive, safe car! I had such a great experience that I felt they deserved this length and extent of a review. I would recommend this dealership to anyone (even if you are an hour south of it like I am) :) More