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Boston Volkswagen
Watertown, MA
152 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 152 reviews
September 07, 2004
I biught ny Passat at this dealership. Initially Service was good. As the days went on it became horrible.<br><br>When my warranty is running out, they adviced me to buy the Extended warranty from them. The was good. As the days went on it became horrible.<br><br>When my warranty is running out, they adviced me to buy the Extended warranty from them. They said their extended warranty is just like the manufacturer's warranty. I got that believing these guys.<br>When I went to Service my car they started talking about all sorts of charges. Reason : MY car is under EXTENDED WARRANTY. I remainded them about what they said while I was shopping around for Extended warranty. They just blinked their eyes.<br><br>Horrible showroom. They better learn how to treat the customers.<br><br>They also have to improve service department. More
by passat2002
August 12, 2004
I don't think I ever had a good experience when I brought a car in for service, so this place does not necessarily stand out, but I still wanted to share my experience.<br>I bought my 98 Golf GL used from th a car in for service, so this place does not necessarily stand out, but I still wanted to share my experience.<br>I bought my 98 Golf GL used from the owner in 2000. The car had originally been purchased from Boston VW. I had been dealing with the check engine light coming on for a while when I decided to have it fixed in May 2004. I was told that the car needed some new vacuum hoses, an engine breather valve and potentially a new throttle body housing, approx. $800 worth of parts and labor. I got away without the new throttle body housing, still paid around $400 and the check engine light was on again on the way home. They said they had cleaned the throttle body.<br>Now, 3 month later with the check engine light still on the car failed the emission test and I took things in my own hands. I cleaned the throttle body myself (it did not look like anybody had touched it recently), a 10 minute job with a $2.50 throttle body cleaner spray from the store and my old toothbrush, reset the computer and voilá, the check engine light is off.<br>The customer service staff did not deal well with my complaints. In some places they weasel themselves out of a sticky situation by becoming overly friendly and accomodating. Here they just became aggressive, interrupted me while I was explaining etc. I will not return, even if I have to drive twice as far for service. More
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