Boston Volkswagen

The service is the worse one could expect from a car dealer. I arrived there after making an appointment (web offer) with Hamil, who never showed up. After waiting for about 30 mins, Gavin was nice eno dealer. I arrived there after making an appointment (web offer) with Hamil, who never showed up. After waiting for about 30 mins, Gavin was nice enough to come help us. At the time I was supposed to sign the papers, the guy in charge of financing showed up 40 min late and barely apologized. Also, he was so deeply concentrated that he even yawned in the middle of the conversation... Overall, if you want to deal with them, ask Gavin. He'll be able to answer to your questions. More

Jose and the team at Boston VW have become the dealer of choice for my family. We have purchased 2 cars from them and my extended family has leased additional cars. The experience is not your typical dealer choice for my family. We have purchased 2 cars from them and my extended family has leased additional cars. The experience is not your typical dealer experience. Instead of feeling pressured to buy that day, Jose always makes sure that he helps us find the right car for our needs. They work with us to meet our budget, and are transparent about the costs. Financing with them has also been a breeze. The last car I purchased from them was located for me at another dealer and dropped off at my work during a snow storm! I couldn't ask for more. My enthusiasm for this sales team has meant I have referred friends and family to them before and will do so again in the future. More

My dad stopped by here on a Friday night and was told he had to leave a $500 refundable deposit for them to even show him cars. Thank GOD he did this on a credit card... The next day, my dad was pretty m had to leave a $500 refundable deposit for them to even show him cars. Thank GOD he did this on a credit card... The next day, my dad was pretty much ready to buy so he wanted me to tag along so he didn't get ripped off. First of all, they didn't have the car he wanted there and would have had to do a dealer swap. The price was good but my dad also had a printout of the offer he got through Costco Auto from Atamian VW. The offer was about $500 less than what Gavin at Boston VW was willing to sell for and he was trying to convince us that this was bait and switch from Atamiam. Nonetheless, my dad didn't quite have the financing ready with his bank and we decided that we weren't ready to buy that day. I asked Gavin for the "out-the-door" price which should include the price for the car, taxes and all fees. His response was to get us in a room with their financing guy who had worked up the sales papers. I quickly noted down the final price to the dismay of the financing guy and he shoved the paper in front of my dad with a pen. When I asked why he had to sign, the guy says in the most condescending tone, "Cause he's buying a car." I proceeded to explain to him why it made no sense for my dad to sign anything that day while constantly being talked down to by the most pushy human being I've ever sat in front of. They did NOT want us walking out that door without committing to buying a car. The next day we went to Atamian VW and, even though they also didn't have the exact car my dad wanted, their quoted price was very much real. Bill even matched the financing my dad would have gotten with his bank!! We signed the papers right then and 3 days later my dad was driving off the lot with a brand new Jetta Sportwagen TDI for an amazing price. Gavin from Boston VW called on Monday to try and get my dad back in but my dad told him he found a significantly better deal elsewhere. Gavin got real nasty with him on the phone and refused to refund the deposit. We had to go through American Express to get the refundable deposit back!! Boston VW is the worst of the worst. Atamain VW is the best of the best. More

I brought my 98 Passat in for service, when they told me the problem was in the engine. With 166,000 miles they recommended me not putting the money into the car. I asked if they would give me anything for the problem was in the engine. With 166,000 miles they recommended me not putting the money into the car. I asked if they would give me anything for the car if I was looking to trade it in. Matt and Vinny worked together to give me a great deal for my old Passat and I found an 08 Jetta to trade it in for. Chris worked with me on a great Interest rate for my loan which I am very satisfied with. I am a 23 year old girl getting a car from a dealership for the first time, I couldn't have felt more at ease with these guys. They explained everything in depth and made sure I understood and felt comfortable with all the numbers. I highly recommend going through Boston VW! More

Matt was great and so was the rest of the VW team. I love my new VW Eos and it was a simple painless process. I recommend this dealer to anyone looking for a car! I used to have a Saab and I am so hap love my new VW Eos and it was a simple painless process. I recommend this dealer to anyone looking for a car! I used to have a Saab and I am so happy I traded it in for the Eos. Matt was very knowledgeable and was able to sell me the car within an hours time. Already have it registered and on the road within just a few days! I love VW Boston! More

Jose is friendly, professional, and very knowledgable. I looked at cars at many dealers and felt a lot of male salepeople didn't take me seriously or explain the technicalities of the cars. Jose explIned th looked at cars at many dealers and felt a lot of male salepeople didn't take me seriously or explain the technicalities of the cars. Jose explIned things clearly without being patronizing . I am impressed. More

I had arranged to pick up my car at 4pm. It wasn't ready, but nobody told me so. There were four "service consultants" staring at their screens and not informing me how long to wait, where to wait, or even a but nobody told me so. There were four "service consultants" staring at their screens and not informing me how long to wait, where to wait, or even an apology; just "it's not ready". I had to go find a place on my own. The car was ready at 5.15. Still no apology. They charged $490 just for the labor, to change a battery, to change lugnuts for two wheels and for an 80K miles service. And then they left a container with highly toxic fuel additive on my passenger seat. Every time I have been to this dealership I have come away feeling humiliated and stupid. More

Boston VW made my experience really easy and the entire process went by pretty smoothly. I wasn’t hassled over price and didn’t feel forced into making a purchase. The staff was all very friendly and help process went by pretty smoothly. I wasn’t hassled over price and didn’t feel forced into making a purchase. The staff was all very friendly and helped me make an informed decision on the right car for me. More

I brought in my Jetta in to have the brakes/rotors replaced, and they did a great job. I paid price I expected for all four brake pads and rotors. Also, I brought the car over in the morning, and they replaced, and they did a great job. I paid price I expected for all four brake pads and rotors. Also, I brought the car over in the morning, and they were finished the same day. I hope i'll never come back, but if something wrong with my car i'll def. come back to the same place. More

Three weeks ago we bought Volkswagen CC from this Three weeks ago we bought Volkswagen CC from this dealership. Me and my wife was very nervous about whole process because it is our first time purcha Three weeks ago we bought Volkswagen CC from this dealership. Me and my wife was very nervous about whole process because it is our first time purchase of luxury car. We took test drive twice and vehicle totally amazed us. Our friends warned that we’ll get almost nothing for our old Jeep since most dealers don’t like to take SUV’s. However, we got little bit more than we expected. Customer service was good, however it took a lot of time on paper work. It was a little problem when several banks didn’t want to approve us for credit but I don't think that we should blame sales guy who was helping us. Overall we are very happy with the choice we made. More