Boston Volkswagen

Kudos to Armando Saenz Mr. Armando Saenz is the consummate gentleman and sales rep. I bring my car in and know it's in good hands. Kudos to Armando! Mr. Armando Saenz is the consummate gentleman and sales rep. I bring my car in and know it's in good hands. Kudos to Armando! More

Bait and Switch shop - to avoid this dealer advertises a car with a great price, but when you show up at the dealership, they say it's already been sold. They then try to get you to this dealer advertises a car with a great price, but when you show up at the dealership, they say it's already been sold. They then try to get you to buy a more expensive vehicle. they called me one day before to confirm they still have the vehicle in stock. When I was there they said the car was sold .... they will not care about you ... I drove faaar away very far away just to find out that this was scam from some people who does not care how long you been driving to their shop or if you took a day off to see the car .... so bad we have people like that in this world ... More

Stay Away! Worst car sales experience ever! Saw certified car online. Sent an email through the site, left a telephone message. Reply came in email form from Worst car sales experience ever! Saw certified car online. Sent an email through the site, left a telephone message. Reply came in email form from manager, certified pre-owned "...when would you like to come in for a test-drive". I replied and said the next day. I got 3 additional emails prior to 1.5 hr drive up to the dealership, plus two new emails from two different sales persons and even a phone call asking when I would be in "...we will have the car ready for the test-drive". I finally got there and as I walked into a filthy dealership, I received another email saying "....the car had been sold the prior week." Now wouldn't you think the manager of certified pre-owned vehicles and two salespersons would have known the car that I was interested in had already been sold? Sleazy sales tactics. I even continued to receive emails and telephone calls from the sales persons for days after I'd visited the dealership. I walked in and walked out. What a rip-off place! More

The Purchase Experience I recently purchased a vehicle advertised on the website. The quality of the information, pictures and descriptives, and subsequently the personal di I recently purchased a vehicle advertised on the website. The quality of the information, pictures and descriptives, and subsequently the personal discussions with Gavin Luckens were all top notch. The actual process of purchasing the car was by far one of the easiest and most straight forward experiences to date. I was extremely pleased with the purchase, the delivery, and the after the sale followup and continued contact. I would recommend highly. More

First Visit A Positive Experience Had to have my daughter's Passat towed there. Dealer evaluated the work needed and did repairs. Very satisfied with dealer's performance and would use Had to have my daughter's Passat towed there. Dealer evaluated the work needed and did repairs. Very satisfied with dealer's performance and would use again and recommend. More

Great car but poor service The bad: I bought a 08 Lexus is250 there last month and the sales guy, Reuvin, told me the car will be ready in a few days because they were goin The bad: I bought a 08 Lexus is250 there last month and the sales guy, Reuvin, told me the car will be ready in a few days because they were going to replace the rear brakes. After driving the car home I realized the pads on the rear brakes were completely worn and wasn't replaced. I ended up replacing both the rear rotors and brakes myself (which only costed me less than $100 to fix) because I don't have the time to travel back and forth to Watertown due to work. I don't know who's job it was to communicate this with the techs but Reuvin should've communicated with them on this. He lacks experience, personality and seemed kind of lost. The good: Working with the finance manager, Chris Trombino, was the better experience. He gave me a great deal on my interest rate and I'm happy about that. Overall: I've bought cars from many dealerships before and this is the only one that really didn't stick to their words. If you're going to tell a customer you're going to fix something then fix it. More

We have set up an appointment for a test drive online. Mike met us on time, helped us to accommodate all our needs (we have our 4-years-old son with us). Very informatively described all the options of bo Mike met us on time, helped us to accommodate all our needs (we have our 4-years-old son with us). Very informatively described all the options of both models we were going to drive (Tiguan and SportsWagen), let us drive them (we had to take turns with my wife so one of us stayed with our son). Btw, it was raining like hell outside (a thunderstorm in January =). After we made a choice on the model Mike very fast and professionally got all the information including our trade-in and presented us a really good quote. Even after we said that we need to see other cars and not ready to make a deal on that day we were able to negotiate the price even better, without any pressure which you feel most of the time at other dealerships. We were really pleased with our experience at this dealership and would recommend it to everyone looking to buy a VW. More

We purchased a Sportwagon from Boston VW, because of Gavin Luckens. Earlier in the day, we had negotiated with another dealer for a Honda, the price was right, but, we wanted to see what VW could do. Th Gavin Luckens. Earlier in the day, we had negotiated with another dealer for a Honda, the price was right, but, we wanted to see what VW could do. The minute we arrived @ Boston VW, we felt a professionalism that we hadn't felt before. Gavin Luckens, took us in his hands and made this the easiest purchase we've had to date. He didn't waste our time, he was compassionate about his work. He epitomizes VW! Besides loving our Jetta with it's truly European feeling, we will call Gavin for our next purchase. He was that amazing! And since driving off the dealership, any question I have, Gavin is right there guiding us. We've also dealt with the service dept. and the parts dept., both were exceptional. Kind and respectful. Thanks guys, it's a pleasure spending time with you. Annie and Ingrid More

They were all very helpful. No added pressure when making the decision. I enjoyed working with them and I am certain that I will be taken care of during my lease. the decision. I enjoyed working with them and I am certain that I will be taken care of during my lease. More

I have the distinct pleasure to inform you of the outstanding service we received from Armando Saenz during the past year. He has consistently provided very friendly, professional, and knowledgeable outstanding service we received from Armando Saenz during the past year. He has consistently provided very friendly, professional, and knowledgeable service. I am in the USAF and have worked with VW dealers to service our Passat in Georgia, Florida, Colorado, Texas, and Massachusetts. Armando is the best service professional seen to date. His performance has been outstanding and second to none across the nation. Armando greeted me in a warm and friendly manner during every visit and treated me with respect and courtesy. He consistently provided extremely thorough information and then followed through with excellent and prompt communication throughout the day. Armando can explain services performed in layman’s terms with integrity. He has earned my complete trust. Armando is a great customer service example for VW America. More