Boston Volkswagen

Our experience was outstanding. Jeffrey Ford was excellent! He was professional, knowledgeable, and kind. He followed up and kept us up to date on our purchase with emails and texts Jeffrey Ford was excellent! He was professional, knowledgeable, and kind. He followed up and kept us up to date on our purchase with emails and texts. More

I signed a purchase agreement for ID4 with them on 1/31. Bill Jesse specifically told me not to worry I don't own the car until I drive it off the lot and that this is Massachusetts law. Purchase agreement Bill Jesse specifically told me not to worry I don't own the car until I drive it off the lot and that this is Massachusetts law. Purchase agreement mentions nothing about warranty, vehicle service start date, EA charging. The roof glass is cracked. I am told I can pick up the car and drive it anyway, then schedule a time to bring it back and get it fixed when their glass guy is available. On 2/6 I show up with a check, confirmed with Justin Jesse that we can close the deal, and that I can drive the car and bring it back another time to be repaired. When I show up I am told the car is on a lift and I can't drive it. I give them the check from the bank because Bill Jesse once again assures me, according to Mass law, I don't own the car until I drive it off the lot. I express how much I want the car for the weekend. On 2/7 I am told the car will be fully repaired and ready 2/8 or 2/9. I am asked to please call my insurance and put the car in my name. I refuse until I test drive the car. On 2/9 I am told it is in the process of repair. On 2/10 I am told I can pick it up as soon as service gives the all clear (this is Friday). Later that day I am told the car is not ready. The glass guy refused to work on it. I am driving the car still that I will be trading in. They offer me a loaner because they don't want me to put more miles on my car. I refuse, I'd rather drive my car. On Monday I am informed they need to send it to Hogan glass, the car will be ready 2/17 or 2/20. I ask them to get me a deal on a level 1/2 charger for the hassle this has been. They agree to split it 50/50. This was not their good will, or their idea. This was me asking if they would be willing to do something because of the hassle this has been. On 2/17 I ask if there is an update, once again I'd like the car for the weekend. No response. I call the glass place. They are closed. Finally, I get notified by Justin car is ready, he asks me to call my insurance and put the car under my name. I refuse until I get to test drive the car. They tell me I can come test drive later same day. I point out that the glass place is currently closed and ask how they will get the car. Justin informs me someone from the glass shop is meeting them to unlock the gates and let them get the car. By 4-4:30 I can come and drive it. 6pm I've heard nothing, I call Justin. He says they literally are on their way with the car right now. Monday 2/20 I finally hear from Justin the car is ready and on the lot. I call the glass place again to find out where the car was on Friday. They told me someone from Boston VW picked it up Friday Morning. (The car had at least 40 more miles on it when I finally got it than when I first signed purchase agreement even though the glass place is only 7.5 miles away). I am away on business and wait until I return Friday (2/24) to test drive the car. Josh, the sales manager walks back to the parts department with me to go 50/50 on the charger after I ask Justin about it 4-5 times. Parts says they already billed sales 100%. Josh says okay, he'll straighten it out by the time I get the car so I can pay my 50%. I call insurance and give them the okay because the car seems fine. Josh tells me as soon as insurance faxes the form I can pick up the car, could be same day. Insurance confirms they faxed the form at 3:30pm. I hear nothing from dealership until Monday. Monday Josh says he couldn't figure out the billing, it wasn't worth his time, I can have the charger for free. I finally get the car. I find out a week later the service start date of the car was 2/1. I lost a month of free charging and a month of warranty. I contact VW of America. They confirm the service start date should be day I drove it off the lot. They contact Josh the sales manager. Josh claims I agreed on the service/warranty/charging start date and chose not to pick up the car. This is a blatantly false. More

I traded in a 2021 ID4 Pro for a 2022 Pro S which I had ordered 1 year ago. Mark Smith was extremely helpful in handling this transaction as well as having provided information on ID4's a year ago. The 2 ordered 1 year ago. Mark Smith was extremely helpful in handling this transaction as well as having provided information on ID4's a year ago. The 2021 Pro was a great car but the Pro S which had the details I wanted with my original order is even that much more satisfactory. So far I am very pleased with Boston VW and I highly recommend Mark Smith. More

Liars, stole my Ez pass for their own personal use. stay far away! Did not reimburse me for an inspection sticker stay far away! Did not reimburse me for an inspection sticker More

This Watertown dealership is the worst business around. They rip you off and don’t actually repair your car. Avoid Ronny at all costs, will lie to your face and rip you off, then they won’t answer their ph They rip you off and don’t actually repair your car. Avoid Ronny at all costs, will lie to your face and rip you off, then they won’t answer their phone when they owe you money. More

I leased a 2019 Atlas, brought it to the service this morning to check noise coming from the front side of the car. Armando was not happy to see me this morning even embedded I said hello. He did not hav morning to check noise coming from the front side of the car. Armando was not happy to see me this morning even embedded I said hello. He did not have his mask to start with. I reserved a rental car and there was no car reserved for me knowing that I made it over a week ago. Very disappointed since the very first time when we met a year ago. I don’t think they will ever come around to surprise me wirh good service, I am stuck with them for the remaing of the lease term. This dealer is the worst and VW has fallen behind in the level of service they use to enforce. More

I dropped off my VW for service in September 2020 (i.e. during the pandemic), to find that no-one in the service department was wearing masks, except if they left their office. Well, what about protecting during the pandemic), to find that no-one in the service department was wearing masks, except if they left their office. Well, what about protecting themselves and the customers when they are IN the office? Then, I was told to expect a call shortly to find out how long my car would need to be there for service. 4 hours later, still no call (despite me calling twice for an update and being told I'd get a callback). I will be going elsewhere for future repairs, you can be sure. More

I just bought my first Volkswagon from Boston VW. I traded in my 2008 Honda Civic and bought my first Jetta--a 2019 SE. When I first got the dealership, I wasn't sure that I was "all in" to buy, as I traded in my 2008 Honda Civic and bought my first Jetta--a 2019 SE. When I first got the dealership, I wasn't sure that I was "all in" to buy, as I wanted to take a look at Honda again before I decided, but Donovan King, the salesman that I worked with, was really patient, helpful, and answered all of my questions. Donovan was a great salesman in that he was patient and understated, and did not pressure me. It was his understated nature that made me trust him and I actually fell in love with the car--which the dealership wanted to move given that it was a 2019, which had been sitting in the showroom due to Covid 19 since February (it had been delivered to the dealership in February, right before Covid hit and everything shut down). I got a great deal on the car, and I THINK I got an okay deal on my trade, although I always think maybe I could have gotten a bit more (I did negotiate and got $500 more than I was originally offered). Nonetheless, as a woman who went into the dealership by herself, I do feel that I was treated with respect, not "fast-talked," and not spoken "down to," by either Donovan or his manager during either the trade-in or car buying processes. On the day of delivery, Donovan walked me through the car and its features to get me familiar, and took his time doing so--this car has many more features than my last one, so I was/am getting used to everything. Donovan was patient once again, and he also sent me the receipt for my canceled plates so that I could send that to my insurance company. The receipt was sent to me within an hour of my leaving the dealership--a nice, fast turn-around time (my insurance agent suggested I do it myself, as it could take dealerships a while, but these folks did it so fast, as Donovan assured me that they would!). Today, the day after taking delivery, on my drive to the grocery store, it started raining, and I noticed that the windshield wipers weren't working smoothly. I called Donovan. He answered the phone, and in a friendly manner said, "Hi Robin, what can I do for you?" I told him the issue and asked if I could come by tomorrow. Donovan answered, "Of course! That should be an easy fix. I'll meet you in the service bay tomorrow at 9. I'll be waiting." Thank you to Donovan for making the car buying experience an easy one. I was also surprised to learn that Donovan is only in his first month at the dealership! I hope that Donovan keeps that understated and kind nature throughout his tenure there--even as he grows in experience! Any customer will be lucky to work with him, and I do recommend Donovan and the team at Boston VW for your car-buying needs. More

Underwhelming Experience Classic tale of over promise and underdelivered results and how not to make a customer feel when they buy a $20,000 vehicle. I will be nothing but fai Classic tale of over promise and underdelivered results and how not to make a customer feel when they buy a $20,000 vehicle. I will be nothing but fair and honest in this review. I will highlight the good and the bad. but that is just it, you should never be in a situation when buying a car that one has to outweigh the other. I purchase a "Certified" 2017 Jetta from the dealer. The dealer was fair on price and additional options such as Gap insurance plus tire and rim protection. all in with tax, title, fees, and extras; the car came to $20,000. They gave me a great deal on the car because it was the end of the year and the car had sat on their lot for 40 days. I picked up the car on Monday December 23rd. As I side note, I was offered to take the car and inspected it myself because the dealer was backed up on inspected before the holiday and that if I send a copy of the inspection report, I would get reimbursed the $35 for the inspection. I still haven't heard back from the dealer after I sent them a copy of the report the day I got the car. On the following Saturday, the 28th, five days after taking delivery. I noticed a large hole and crack in the plastic deflector just below the driver-side windshield wiper. The size of the hole is about two golfballs and easily you could fit your hand inside it. I took a picture of the damage and emailed it to Greg, who was the product specialist who assisted me in the purchase of the car. Greg was great. he was attentive throughout the whole process and answered my concerns promptly. this review is not about anything he did. On the following Monday Greg asked me to come down to the dealer to have the used car manager, Mike Flaco take a look at it. While I was there, I also voiced my concerns to Josh Dupre, the sales manager who helped me with the final paperwork. To which Josh responded to my concerns about the damage with "I can sell a used car with as many holes as I want". Not exactly something I want to hear from the sale manager who just sold me my first Volkswagen. Are all "Certified Pre-Owned" Volkswagens allowed to have holes in the plastic? Is that a part of the comprehensive 100+ Point Dealer Inspection? Mike inspected the car and said it wasn't covered under warranty and played car dealerships favorite game by placing the shadows of doubt in the air. That they didn't know when the damaged happened and it's not covered under warranty. Neither can I prove when it happened, but what is more likely, the 5 days I had the vehicle or the 40 days it sat on the lot? Mike did offer to cover the cost of labor if I ordered the part, which at the time seemed like a fair deal. I went and spoke with Anderson in service who told me the parts would be $130 each and that I'll need to order the left and right deflectors. $260 more for a certified car I just took a $20,000 loan on! At this point I walked away. I ended up going down the road to the VW dealership where my mom purchased a Tiguan because we had such a great experience there. I ordered the part from them and it was cheaper ($120). They didn't try to upcharge me into buying two of them and when I spoke to the service advisor about installing it, he said it's possibly not even worth charging you labor to put this in because it's so easy! Moral of the story is to take care of your customers at all points of the transaction. make them feel valued and empowered by their purchase. a car is the second biggest purchase someone will make in their life behind buying a home. The "CERTIFIED" car should have never been sold with that damage and comments like ""I can sell a used car with as many holes as I want" should never be said to a customer. Volkswagen’s slogan for their Certified Pre-Owned program is “Go With Confidence”. This whole experience does not fill me with a sense of confidence. More

Purchased a Uesd 2011 Ford Flex Sept 6th 2019 There was a noise in left front wheel, and engine light was on Ipon delivery, salesman stated both problems had been fixed. After picking up the vehicle I notice noise in left front wheel, and engine light was on Ipon delivery, salesman stated both problems had been fixed. After picking up the vehicle I noticed noise was still in the left wheel, and a couple days later the engine light came back on. Long story short , it needed new plugs because it was a misfire on 2nd Cylinder, and all the did was reset the light to go off, because I changed the plugs myself, and the ones in there were clearly old. The noise in the sfheel was w bad tire. They put two tires on the front but they were the cheapest one they could find.(looked them up in line. I live Approximately 2 miles from this dealership, so reall was Leary off driving the car back for them to service it and fix the issues that they never fixed the first time It cost me 60 dollars to change the plugs, which I did myself, and now the vehicle runs like a top. Tires coming soon Long story short, “I WOULD NEVER RECOMMEND OR DO BUSINESS HERE AGAIN”!!! More