Bonneville and Son Chrysler Dodge Jeep Ram
Manchester, NH
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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WORST DEALERSHIP EVER February 2017 - Went to Boneville to purchase a Jeep Renegade. The salesman was nice, he got us into the vehicle that day, and he also roasted the clu February 2017 - Went to Boneville to purchase a Jeep Renegade. The salesman was nice, he got us into the vehicle that day, and he also roasted the clutch several times trying to pull the vehicle out of the washing bay, thanks for that. Had 7 individual credit checks on my credit report, which seemed odd because when I got a loan through Grappone and Banks there was only 1 check, not 7. Also got the highest percentage financing out of the 7 auto loans I have taken out over the years. Received letters for months after buying the vehicle explaining why our loan application was rejected. "Unable to verify credit". Each letter had THE WRONG ADDRESS ON IT. We had to pointed it out the the loan officer twice that he had the wrong address, and hence why they couldn't find our credit. April 2018 - Noticed there was about 1 out of 4 quarts oil missing, called service to voice my concern, and was told that was normal oil consumption for a vehicle. I'm pretty sure that your motor shouldn't eat oil. Call multiple time after that and received similar answers, and I was offered to come in and pay 95.00 for an oil change so they can do an oil consumption test on a vehicle under warranty. November 2018 - Get into my vehicle and shut my door. Rear hatch glass explodes all over my child. Call Bonneville for 3 days, get put on hold, get hung up on, talked to many many managers and finally get to a woman that is willing to help me. She says she can't help with the glass, but will waive the fee for the oil consumption test (for a vehicle that is under warranty and shouldn't be eating oil). December 2018 - Oil consumption test compete. Almost a year later and they finally accept that they need to replace the motor which again, is covered under warranty. Provided me with a loaner car. Hours later I get a phone call asking me to bring back the loaner car because it was promised to someone else. Thanks for offering to reimburse me for the time I took off from work and for the gas I wasted shuffling a loaner car back to you so you could make a different customer happy. January 2019 - About 6 weeks later I get the Jeep back, new motor, that came with a new 3 year 36K mile warranty, and smelling like mold because it probably in their parking lot for weeks without being started. You'd think the least they could do would be to give it wash but I got it back covered in salt just like I dropped it off. Maybe other dealerships don't do that after service but places like Banks and Grappone do. I would like to note though, that Nick was very helpful and kind once they approved the warranty work. Monday July 2020- Husband changes the oil on this gem of a vehicle and notices that the engine is shaking quite a bit. Looks around and notices that the rear motor mount is not connected to the engine. The bolt appears to be stripped out and now bent from the engine moving back and forth. Literally me a 130lb girl can move my engine 3" forwards and backwards. Apparently whoever replaced the engine did a pretty crappy job installing it considering its about to fall out. They were that last people to touch those mounts, it should last longer than a year and a half. Joe was literally yelling at my husband on the phone. They are supposed to be calling us back, because again, we were told that there is nothing they can do for us. Tuesday - I am missing work today because my engine is about to fall out. I called Bob Mariano another Jeep dealership because I can't afford to miss work and am willing to pay out of pocket. They had no issue getting me in touch with someone that can help within minutes. He looked up the history of the vehicle and here's the kicker, they are not comfortable performing the work BECAUSE BONNEVILLE SHOULD BE RESPONSIBLE FOR REPLACING THE MOUNT BECAUSE THEY REPLACED THE ENGINE AND IT IS COVERED UNDER THE WARRANTY. Called Bonneville 3 more times and finally got in touch with John Barry. He agreed that it should be covered under the work they performed. I bit the bullet and agreed to tow it to them (more money out of pocket) John said that he would send an email out to the entire service department so everyone was aware. Tow truck driver called me at 1:45 let me me know that he dropped it off and the keys were with service. Today - Received a call from Ron from service this morning, ASKING WHAT WAS WRONG WITH MY VEHICLE SO THEY COULD FIX IT. Guess John never sent out that email or communicated to his staff what is wrong with my vehicle. Still no loaner car. Never offered a rental. DAY 3 I AM MISSING WORK. 20 minutes later receive a phone call from Joe telling us THAT THE JEEP WONT START. Dead battery. Called the tow truck driver this morning, he swears the car was parked, locked, and turned off. Sounds like someone in their service department moved it and killed my battery, Long story short. Make sure that the dealership you are buying a vehicle from has a good service reputation. I see happy customers on here with pictures of their brand new cars, but if you look closer there are many complaints about the service department. What's the point of buying a new vehicle if the dealership doesn't honor the warranty? Or worse, they hammer your new motor in so it can fall out a few years later while your driving? Do yourself a favor and go anywhere else, I wish I did. More
We just purchased our 8th vehicle from Bonneville. We are truly loyal customers because of their knowledgeable sales people, no nonsense pricing and excellent servive. are truly loyal customers because of their knowledgeable sales people, no nonsense pricing and excellent servive. More
Great Experience At a Great Dealership From the moment we walked in the door, we felt taken care of. Ordered a new Jeep from the factory RIGHT as COVID-19 starting hitting the US, which del From the moment we walked in the door, we felt taken care of. Ordered a new Jeep from the factory RIGHT as COVID-19 starting hitting the US, which delayed things significantly. Our salesman, Tom Beaudin, was friendly, knowledgable and had fantastic follow-through during what was (and still is) a crazy-difficult time for the supply chain world. He and the Bonneville team navigated things beautifully, making us feel reassured at all times. Felt like a little family in there, and that means a lot. I'd highly recommend them. More
Rick Goulette made buying my first car so easy! I was so impressed with the time Rick took to go over all the important steps in buying my first car. Rick treated me like his own daughter and gave m I was so impressed with the time Rick took to go over all the important steps in buying my first car. Rick treated me like his own daughter and gave me the best deal that would fit my lifestyle. As a Jeep lover, I plan on continuing my future deals with Rick and Bonneville! More
Easiest car buying expeience I've ever had. Tom was very respectful of our time and helped us get what we needed exactly on budget. He didn't have us hang around any longer than necessary and le Tom was very respectful of our time and helped us get what we needed exactly on budget. He didn't have us hang around any longer than necessary and let us complete some steps from home. More
This dealership is a class act from start to finish! My salesman Micheal Raymond keeps it real and understands the needs of his customers and doesn’t quit until they are driving off the lot in their new pu salesman Micheal Raymond keeps it real and understands the needs of his customers and doesn’t quit until they are driving off the lot in their new purchase!!! I recommend Bonneville and Son to anyone looking for an easy and simple car buying experience! More
Go see Rick Goulette. He’s the best. He worked with me to get what I wanted and seemed to really care about the customer. get what I wanted and seemed to really care about the customer. More
Friendly staff, great experience. Josh was friendly and informed and he helped my wife and I pick out just the vehicle we needed. We were very happy with the experience. Josh was friendly and informed and he helped my wife and I pick out just the vehicle we needed. We were very happy with the experience. More
C Wood I have gone to Bonneville and Son for several years now. I would have to highly recommend going in and ask for Rick Goulette. He listens and he will s I have gone to Bonneville and Son for several years now. I would have to highly recommend going in and ask for Rick Goulette. He listens and he will suggest but he doesn’t push and pressure you into purchasing a vehicle. You can tell Rick has experience in what he does, He’s a master at his craft. You will never buy another vehicle with anyone else once you go with Rick Goulette 🚙 More
My New Dodge Just bought a Dodge Ram 1500 Crew Cab. Matthew Chagnon was great to work with. He made everything very easy, found us ways to save money and was a goo Just bought a Dodge Ram 1500 Crew Cab. Matthew Chagnon was great to work with. He made everything very easy, found us ways to save money and was a good guy to talk to. Everyone at Bonneville was great! I love my new Ram. Thanks gang! More