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Bonneville and Son Chrysler Dodge Jeep Ram
Manchester, NH
3,337 Reviews
New Hampshire's largest Chrysler Dodge Jeep Ram dealership, DealerRater Dealer of the Year and Better Business Bureau (BBB) A+ Rated Business, putting us in the top 10% of the nation's dealers for customer sales and satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,337 reviews
April 07, 2021
Rick was awesome! Rick was a rare salesman who actually suggested a car based upon the needs I described. While initially looking at the gladiator - he could have easily pushed me towards buying a more exp suggested a car based upon the needs I described. While initially looking at the gladiator - he could have easily pushed me towards buying a more expensive jeep. However, he suggested I took a longer look at the 2018 JK - It was love at first site...and Rick ended up saving me around 20k!!! Ricks looking to make a long-term customer out of you - not just a one-off purchase. Can't say enough good things about him. More
by rredmond
Employees Worked With
April 06, 2021
As car buying experiences go, this one was easy. I didn't need a test drive, I called about the car I wanted, agreed on a price, made a deposit, and that was it. Or so I thought... After making my deposit, t need a test drive, I called about the car I wanted, agreed on a price, made a deposit, and that was it. Or so I thought... After making my deposit, the salesman attempted to pressure me to come in and sign paperwork that day, requiring a second visit to the dealership to pick up the car. Even though I'd made a deposit he said, "well, we can't hold the car for you through the weekend, inventory is low." I told him fine and I'd happily just buy one someplace else. At that point he agreed. Victory for the buyer. The "delivery" experience was average and what's to be expected. The finance manager was awesome, no hard upsells. The vehicle was not completely ready as promised, despite about 4 days to get it set. What likely should have been 30-45 minutes in and out was closer to an hour and half. Wasted time taking a tour of their service center... walked through every single paper in the manual pack... you get the idea. Where the review gets good is AFTER I left. You see, car dealers have this sleezy way of mentioning the survey. It's their "report card." It's how "I'm graded." Oh and my favorite, "I hope I've earned high ratings." Essentially, they're tee'ing up the survey and begging for a good score. The next week I did receive the survey and noted that on a scale of one to ten, Jeep makes 7 as "Outstanding" and 10 as "Truly Exceptional." Now, I don't know about you, but I don't believe I've ever experienced "Truly Exceptional" in a car dealership let alone anywhere else. So I gave the dealer lots of 5's, 6's, and 7's thinking I was being pretty generous. And yes, I did mention that the delivery took too long and that I believed it was sketchy for the salesman to mention the survey, that I felt coached. I returned to the dealership about a week later to have a special coating added to my vehicle. When picking up my vehicle, out of nowhere, here comes the salesman. He said he needed me to sign something (which I honestly think was just an excuse to see me) at which point he essentially cornered me and in the public area of the service department, openly asked me why I rated him the way I did on a survey. "You really slammed me and I want to talk to you about it," he said. I explained that the last question of the survey asked if you'd like to speak with somebody further about your experience to which I answered, "no." That didn't seem good enough for him. I felt harrassed, let down, and in a way like my privacy had been violated. What right did he have to approach me about my feedback? Especially considering "7" is "Outstanding." Sorry dude... nothing about your car buying experience is "Outstanding" let alone "Truly Exceptional." I spoke to a GM following this incident. He apologized and was empathetic which I appreciated. That said, he did nothing else to make me feel like anything would truly change or to convince me to ever come back to the dealership, even for a simple oil change. So if you want a run of the mill car buying experience followed by the risk of verbal harrassment, Bonneville and Son is the dealership for you! More
by ejkritz
Employees Worked With
Todd
April 03, 2021
Really enjoyed working with Todd. He wanted to know our needs for a new vehicle and helped us find the right fit for us without pushing us into anything. He was very knowledgeable and easy to work with. We needs for a new vehicle and helped us find the right fit for us without pushing us into anything. He was very knowledgeable and easy to work with. We'll definitely be back to see Todd when it's time to buy our next vehicle! More
by kaelywerner
Employees Worked With
Todd Oswald
April 01, 2021
Rick made purchasing a vehicle incredibly easy and stress-free. He’s a very professional and pleasant person to work with and I would gladly go through Rick for my next purchase. He was a wealth of kn stress-free. He’s a very professional and pleasant person to work with and I would gladly go through Rick for my next purchase. He was a wealth of knowledge and assisted me with any questions I had along the way, even after the purchase was made. I greatly appreciated his help and his ability to make a painstaking process an overall pleasant experience. More
by Taylor W
March 31, 2021
i was always uneasy going into dealerships seems like you are there for most of the day matthew made this quick and easy on dodge ram in and out quickly i don't know all their names thanks all involved you are there for most of the day matthew made this quick and easy on dodge ram in and out quickly i don't know all their names thanks all involved More
by satisfied customer
Employees Worked With
March 29, 2021
I worked with Todd when I was looking to get a Ram 1500. He was a pleasure to work with the whole way! From the moment I arrived to driving off the lot I had a stress free experience! He was a pleasure to work with the whole way! From the moment I arrived to driving off the lot I had a stress free experience! More
by Andy.yvars
Employees Worked With
Todd Oswald
March 28, 2021
Rick was very helpful regarding our experience with buying our new Ram , Very professional and knowledgeable about the truck . I would recommend this dealer to my friends buying our new Ram , Very professional and knowledgeable about the truck . I would recommend this dealer to my friends More
by Roland
March 23, 2021
Todd Oswald was awesome. He was very thorough in explaining the new car features that came with my new jeep. He took his time to sign me up, go over my benefits and answer all the questions I had. T explaining the new car features that came with my new jeep. He took his time to sign me up, go over my benefits and answer all the questions I had. Todd was the best salesman I have encountered ever, he earned a customer in me for life More
by mikes32688
Employees Worked With
Todd Oswald
March 20, 2021
Buy your vehicle here! And be sure to ask for Gary! Buy your vehicle here! And be sure to ask for Gary! My husband and I went to Bonneville and Son to look for a Jeep. We were greeted by Gar Buy your vehicle here! And be sure to ask for Gary! My husband and I went to Bonneville and Son to look for a Jeep. We were greeted by Gary, who made us feel comfortable with his knowledge and transparency in answering all of our questions. We told him what we were looking for and he went to work. Gary was efficient, honest, and very helpful and patient throughout the search and buying process. He was not pushy or trying to “sell” us on anything which was very refreshing. Gary went above and beyond of what anyone would expect and genuinely works at building a relationship with his clients. We are beyond happy with our experience at Bonneville and Son and with Gary as our salesperson. We have already told our friends to head over there in their Jeep search and will make Bonneville and Son our first stop in any future car purchases. Thank you Gary & Bonneville and Son! More
by Amy & Jeff Mayo
March 16, 2021
Great place to do business! Always taken care of in the times I’ve been there and very willing to take good care of me! Thank you all involved! times I’ve been there and very willing to take good care of me! Thank you all involved! More
by Darth Jeep
Employees Worked With
Todd Oswald, Jesse Kiley
