Bonneville and Son Chrysler Dodge Jeep Ram

My 2020 Jeep I bought 6 months ago (under warranty) has had check engine light issues and stalling. Service dept is rude. Scheduled me 3 weeks out despite my concerns vehicle was unsafe to drive. I was rem had check engine light issues and stalling. Service dept is rude. Scheduled me 3 weeks out despite my concerns vehicle was unsafe to drive. I was reminded I have tow assistance if I get stranded on the side of the road. I have contacted my sales person with no reply. As soon as you give them you money they want nothing to do with you. More

I have had mixed experiences with this dealership. At times they have treated me very well. I purchased a CPO Durango Citadel. The transaction went smoothly and I got a good deal on my purchase. The v times they have treated me very well. I purchased a CPO Durango Citadel. The transaction went smoothly and I got a good deal on my purchase. The vehicle had problems right out of the gate and they did a poor job resolving those issues to the extent that they still are not fully resolved and at this point I am simply stuck with them. These issues were reported within the first 30 days and when I persisted in having them fixed both the sales and service department pushed responsibility on the other. Also both departments tried to convince me that the issues were not really issues. When I bring my vehicle in for oil changes the attendant is very nice and prompt. The price is great. I always have my tires rotated with each oil change. The tires are supposed to be inspected for uneven wear each time this is done. There was an instance where this was not done and it cost me a fairly new set of tires. When they rotate tires they can't possibly use a torque stick. When I need to remove the wheels myself some of the lug nuts come off with little to no effort, while others require a breaker bar. They over torqued some of the rear lug nuts until they were so stressed that they would randomly snap off while driving. The dealer did replace the rear wheel bearing and lug studs free of charge to resolve the issue. I had an electrical issue that the dealer did diligently help me with. They attempted to replicate the issue twice with no success and did not charge me for their work at that time. My vehicle tied up one of their bays and they had to pay the mechanic. I appreciated this gesture. Once the problem was permanent and could be identified, I did bring the vehicle there for repair. The issue ended up being a dead starter. In hindsight I am a little confused how it was missed. On top of that it cost me over $600 to have them replace it. When I do call for service I often have to leave a voicemail. I have not had a voicemail returned. To schedule an appointment I always expect to call at least four times before I reach someone. Once you do get someone on the phone they are very polite and helpful. I just had a serious repair done to my vehicle. The service writer made some major mistakes that cost weeks worth of time and an extra $800 out of my pocket. When I brought the mistakes to his attention he denied making them. Then I had to remind him that I had proof since our conversations had been through email. He offered me a tiny discount for my troubles. I contacted another employee at Bonneville about the issue and I never received a reply. The required work is not completed despite having completed the transaction. I'm not going to bother going back. I do not recommend purchasing from or using the service here. More

I just bought my 6'th vehicle from Mike Raymond @ Bonneville & Son. I bought my first brand new truck in 1999 from Mike. His top of the line service has not changed a bit since that first truck I b Bonneville & Son. I bought my first brand new truck in 1999 from Mike. His top of the line service has not changed a bit since that first truck I bought 22 years ago. Mike Raymond is a auto buyers dream. No pressure, listens intently to what I want and matches me up perfectly every time to my new vehicle. I have never left Bonneville & Son with any feelings of buyers remorse. Mike is an honest, true to his word type of guy and that shows through with every interaction he has. The service at Bonneville & Son has never been anything less than 5 stars with me as well. Mike Raymond, Bonneville & Son and their line of vehicles have my business 100%. Thank you for being a stand out person and dealership. I appreciate you very much. More

Rick Goulette was extremely helpful and professional. We appreciated his honesty and openness. He took the time we needed to choose the right vehicle and worked very hard to ensure that it was just right. appreciated his honesty and openness. He took the time we needed to choose the right vehicle and worked very hard to ensure that it was just right. Rick spent quite a bit of time helping us to learn the new computer system and all the new features our Grand Cherokee L has. Rick was always pleasant to talk with while we waited for our vehicle to arrive. More