Bonnell Ford

Refuse to service my car bought somewhere else Made an appointment and came in today (Nov 09, 2019) at about 11:00 am. I had some concerns about my front braking which has uneven wearing. The male Made an appointment and came in today (Nov 09, 2019) at about 11:00 am. I had some concerns about my front braking which has uneven wearing. The male reception guy asked me where I got the car and I said it’s from some other dealers. He just didn’t want to proceed and asked me to go to the dealer where I bought the car. I insisted to have it checked here and he said it’ll be 2-3 weeks after. Unbelievable and I was glad I didn’t buy from them. It’s a shame this dealership was near my neighborhood. More

I purchased a certified preowned f150 back in may. It is now october and need brakes rotors front and rear. They should have been replaced before sold or atleast warrantied now. now october and need brakes rotors front and rear. They should have been replaced before sold or atleast warrantied now. More

Best dealership to work with! I just purchased my second car from Bonnell and had the pleasure of working with the salesman Arthur Brown. I just purchased a 2017 Fusion Sport from I just purchased my second car from Bonnell and had the pleasure of working with the salesman Arthur Brown. I just purchased a 2017 Fusion Sport from him, and Arthur made the entire process painless and easy, all with no feeling of being pressured. The team of employees that Bonnell has, sales and service, are all friendly and welcoming. My mother has bought three vehicles from Bonnell since I bought my first one in 2014, and my sister just got her first brand new car recently as well! I highly recommend Bonnell to anyone looking to purchase a vehicle. Again would like to give thanks to Arthur, it was hands down the best experience buying a car from a dealer. Bonnell has been by far the best dealership to work with! More

Bonnell Ford, what car buying should be like. My wife was recently in the market for a Ford Fiesta and after some searching around on autotrader we found a certified preowned 2014 Fiesta at Bonnel My wife was recently in the market for a Ford Fiesta and after some searching around on autotrader we found a certified preowned 2014 Fiesta at Bonnell Ford. We contacted them through autotrader and got in touch with Bill Kerns. He was an amazing salesman to deal with during the entire process. We agreed to test drive the car the next morning (Sunday) and told him we had a 2 hour commute and would show up at noon when the dealer opened. He assumed we would leave a bit early anticipating traffic, so when we arrived 20 minutes early, he was not only there waiting for us, he already had the car around front for us to look at and offered refreshments. We took it out for a quick test drive, he thoroughly went over the cars features inside and out. He even gave us some time alone outside with the car so we could discuss it privately. Once we decided we wanted it the negotiation went super smoothly. He never used any high pressure sales tactics or tried to convince to get things we didn't need. He simply laid out the options, answered questions and let us decide. I said it was the easiest car purchase I have ever had and he said that's how it should be. We were in and out in a few hours. When we arrived to pick up the car it was clean, tanked up and ready to go. Bill even went over the car one last time, helped my wife sync her phone before the drive home and asked if we had any more questions before sending us on our way. Out of the 4 car dealer transactions I have had over the years this was by far the best. I can't recommend them enough. They were super nice and you can tell they care about their customers. I can't say I have a single complaint about the entire process. Great customer service, nice cars, fair prices, what more could you ask for. Despite the distance from my house I will be returning to Bonnell when it comes time to trade in my F-150, it's worth the drive. More

Richard King, salesman recently bought a ford 150 from Richard King at Bonnell Ford. He is what a salesman should be. He explained everything in detail He made the sale str recently bought a ford 150 from Richard King at Bonnell Ford. He is what a salesman should be. He explained everything in detail He made the sale stress free. we are very happy with him and would recommend him to everyone More

Great Ford Dealership Although I did not buy a car from Bonnell Ford this time, I had to write a review. The lot is beautifully organized and maintained. Their showroom i Although I did not buy a car from Bonnell Ford this time, I had to write a review. The lot is beautifully organized and maintained. Their showroom is immaculate and modern, and there is someone to greet you the moment you walk in. They also have an excellent waiting area with complimentary refreshments and cappuccino machine. The day I stopped in first, I happened to be in the area, and did not even have an appointment. This did not matter- the staff sprang into action, getting me a beverage and the next available salesperson to assist me. This person set anything else they were doing aside, and gave me their Total attention. They spent a half hour walking the lot with me, and listening to what I needed, and what I could offer. When I left, I Actually received the follow up email as I was promised with options of other cars they had for purchase, unlike other Ford dealerships I visited in this process. Again, even though I went with a different car due to an option I needed, I felt valued at Bonnell. They treat every customer as an important one, no matter their budget. Great experience! More

Very Poor Customer Service I had a verbal agreement for a vehicle on a Thursday night. The salesman told me to come in Saturday to sign all the paperwork because he was off on I had a verbal agreement for a vehicle on a Thursday night. The salesman told me to come in Saturday to sign all the paperwork because he was off on Friday. I came in as they opened on Saturday morning and the vehicle had been sold. I know they did nothing illegal, but I would have come in on Friday if I had been told they weren't holding the vehicle for me. Poor communication by the sales member who cared about his commission more than my experience. It took complaints by me and calling back to speak to a manager for them to even offer to order a new vehicle, something that should have been offered immediately. I wanted to buy at a place like this instead of a high-volume dealer because I expected better customer service. They did not live up to that expectation. More

GREAT SALES STAFF I WENT TO MANY FORD DEALERS.THIS BONNELL FOR BY FAR IS THE BEST DEALERSHIP THE SALES FORCE ARE AWESOME MARK THE GM EVEN INSTALLED MY PLATES WOW AND K I WENT TO MANY FORD DEALERS.THIS BONNELL FOR BY FAR IS THE BEST DEALERSHIP THE SALES FORCE ARE AWESOME MARK THE GM EVEN INSTALLED MY PLATES WOW AND KURT THE SERVICE MANAGER ,TERRIFIC PLEASE GIVE THIS DEALERSHIP A CHANCE THEY WILL WIN YOU OVER ,I COULD OF PURCHASED ANYWHERE AND CHOSE BONNELL.THANKS SO MUCH More

Professional and organized I just picked up my new 2016 Ford Fusion and am as happy as can be. The car drives like a German luxury car...it really feels that good. The s I just picked up my new 2016 Ford Fusion and am as happy as can be. The car drives like a German luxury car...it really feels that good. The service I received at Bonnell Ford from William Kerns was professional and honest, in stark contrast to what I got at four other dealers, including two other Ford dealers (one just north of Boston and one in Salem, NH). I would definitely do business at Bonnell again, and would recommend Bonnell to my friends and associates, especially if they could be assisted by Mr. Kerns. The paperwork, which is voluminous, was processed perfectly and smoothly with no surprises and no glitches. It's a class place and Mr. Kerns is sharp, professional man. I will return, for sure. More

Ford fusion Titanium It was a good experience and Larry from Bonnell ford was very accommodating. Larry would receive my calls and return them right away. The finance work It was a good experience and Larry from Bonnell ford was very accommodating. Larry would receive my calls and return them right away. The finance worker was easy to talk to and worked hard to get me the best price for financing. He also explained every step of the application process. More