Boerne Dodge Chrysler Jeep

Beware of the Dealer Discount bait and switch! This dealership performs potentially illegal deceptive pricing practices and false advertising as part of their business model. The "Bourne Dodge Price" l dealership performs potentially illegal deceptive pricing practices and false advertising as part of their business model. The "Bourne Dodge Price" listed on their website is not the actual sale price that they will offer. My experience today: I found a great deal on a Ram truck on the website. Before driving out 100 miles to visit the dealership, I talked to a sales person by phone and confirmed the website price. I talked through details of the features on the window sticker and confirmed that everything listed was indeed on the truck. Upon arrival after a 2 hour drive, a new sales person greeted me. After a test drive of the truck, he provided a price sheet which included the $9158 "Dealer Discount," but the price sheet also included a list of "optional accessories" totaling about $8000 that I emphatically declined. After several trips back to the manager's desk and an eventual conversation with the manager, I was informed that these "optional accessories" could not be removed. These included a $2K anti-theft device, window tinting, windshield protection, a car wash subscription, and a 3 year maintenance contract. The manager did remove the car wash subscription, but refused to remove the other items. None of these accessories are mentioned on the website, and solar tinting is included as a standard feature from the factory. They will not honor the Bourne Dodge Price on their website, so don't waste your time like I did. The sales person claimed that this is required so that they can make a profit. This is the equivalent of Best Buy advertising a TV on sale, but when you visit the store to buy it they require you to buy a service contract and extra streaming devices in order to get the discount. The manager pulled a number of other typical auto dealership tricks like focusing on monthly payments, interest rates, and trade-in values, but the pricing in particular is a potentially illegal deceptive trade practice and represents an apparent systemic attempt to take advantage of honest customers. More

Beware - don't trust their online prices. They suck you in with great online prices, and then when you're there, they tell you there's also a *mandatory* $1,900 GPS tracking device charge that they install in with great online prices, and then when you're there, they tell you there's also a *mandatory* $1,900 GPS tracking device charge that they install on all their vehicles. Doesn't matter if you wanted a GPS tracking device or not. Mandatory. Then there's the $460 tint charge, the $260 wheel lock charge, etc. So whatever you see for price, just remember that they're going to charge you a minimum of almost another $2k for their GPS tracking device, and they don't care if you didn't want it. Completely unethical for them to advertise their prices and not list that anywhere online. It's misleading, and it's false advertisement. One expects some "dealer fees", but a mandatory GPS tracking device for $2k? Insane. Of note, the sales person I worked with, Nghia, was respectable and pleasant. He shouldn't be dinged for the shady business practices of this employer. Should you choose to purchase a vehicle from a dealership that throws on mandatory add-ons that you don't want, Nghia will likely provide great service. More

I was looking for a new 2020 Ram 4x4 BigHorn and saw the truck I wanted and received sale pricing thru email with qualified discounts. I did inquire of trading in my vehicle but was offered to low of a pric truck I wanted and received sale pricing thru email with qualified discounts. I did inquire of trading in my vehicle but was offered to low of a price. I then requested the total numbers with any associated fees on the truck. They had added a pretty inflated Addendum fees for dealer add ons such as side steps, wheel locks, tint, bedliner, some GPS app. This took the price of the truck and added about 4,000.00 more plus they removed a offer for owning another make of truck which I had verified with FCA that I did qualify for. We did start to negotiate and instead I wanted to put a large down payment, more than what they wanted to trade in. During the negotiation, George the salesman came back and said the deal could not be done since the finance manager Sammy and him had their numbers confused and thought I was going to trade my truck and large down payment. The payment they quoted my was completely off if I had agreed to that, but 17k down from 42k is not a 560 payment for 72 months with excellent credit. Not sure how they got it wrong but just got my keys and left. I was then contacted by Aaron and started offering me discounts on the dealer addons but Sammy had contacted me to see what we could work out. I had a very reasonable number but at that point had lost intertest and Aaron said he spoke to Sammy and just said thanks and all negotiating stopped. Many other reviews with similar experiences, Almost sold me the truck I had wanted but their confusion quickly ended it. BTW 3rd time trying to purchase vehicles from them and always turns out I have greater success elsewhere! George the saleperson was very polite and had great info on the truck. Just the negotiation killed the deal. More

Very pleasant experience. No stress. Robert Gallagher Very pleasant experience. No stress. Robert Gallagher listened to my needs and worked hard to get just the truck I wanted. Would highly recommen Very pleasant experience. No stress. Robert Gallagher listened to my needs and worked hard to get just the truck I wanted. Would highly recommend this dealership. More

The Dodger family was very awesome getting me in the right truck for me!!! Highly recommend going there and talk with sales rep Tran!! Tran is a true go getter and will work very hard to get you the bes right truck for me!!! Highly recommend going there and talk with sales rep Tran!! Tran is a true go getter and will work very hard to get you the best deal More

The dealership was super clean and very helpful . I don’t like wasting time and sitting in a dealership and that was not the case at this . Super fast and super professional team . I will definitely go back like wasting time and sitting in a dealership and that was not the case at this . Super fast and super professional team . I will definitely go back and recommend. More

Matt was very helpful and nice they all did their best to work with us to get us in the truck we needed. Very clean and friendly work with us to get us in the truck we needed. Very clean and friendly More

Tony and Tran were very helpful with everything they made everything easy. They helped us get a good payment on the truck and were very nice to us everything easy. They helped us get a good payment on the truck and were very nice to us More

I was very disappointed when I had to Pay full price for a second key of over $200 when that should have been part of the original price a second key of over $200 when that should have been part of the original price More

Service staff are very courteous. Oil change was quickly done. I got a coupon discount. I like the new status display. Thanks! I did not have an appointment. done. I got a coupon discount. I like the new status display. Thanks! I did not have an appointment. More