Boerne Dodge Chrysler Jeep

Dually Longhorn Had a great experience with George W., always accommodating and willing to work with us! It was a lengthy experience with some turn ins but it was a s Had a great experience with George W., always accommodating and willing to work with us! It was a lengthy experience with some turn ins but it was a smooth ride through and through! Super excited about our new dually. More

DO NOT GO TO THIS DEALERSHIP Horrible experience in all respects with Boerne Dodge Chrysler Jeep. Sergio took us for a lot of money that we should not have had to pay. And when we Horrible experience in all respects with Boerne Dodge Chrysler Jeep. Sergio took us for a lot of money that we should not have had to pay. And when we received our car there was a lot of things on the car that we did not order "oh, it comes that way" was the response. Could have purchased the same car from a nearby dealership for a lot less money with less headaches. More

Less then desirable Left oil spilled all over motor. I leave things to try weather or not the techs do what they are supposed to. On this trip front 2 tires need to be r Left oil spilled all over motor. I leave things to try weather or not the techs do what they are supposed to. On this trip front 2 tires need to be replaced and they were marked as good. 1 tire had 49psi when we brought it in and left the same way. Shocks and struts are marked as good but we have noise in the front end and tried to say the struts need to be replaced. That's a little contradiction. Also need new front breaks but were all marked as good. More

Poor Salesmanship You would think a salesman would know his inventory. Salesman struggled to find the vehicles he wanted to show us. He finally went in to to talk numbe You would think a salesman would know his inventory. Salesman struggled to find the vehicles he wanted to show us. He finally went in to to talk numbers, they gave us 1 sheet and said that's the numbers. I gave them a counter offer that he did not go back to his sales manager to play the game. I had arranged my own finance in about 10 minutes of wondering out on the lot. As he quickly left and came back to tell me "Thanks for coming in we are not willing to do business with you". So, we got up and left. The price of truck could have been agreed upon but the dealer had so many overpriced addon options that we would have not used. They where unwilling to remove them. Had the addons been removed they price point would have been very close. More

Be honest and upfront and you'll earn lifetime customers Online and initial call truck was one price. Begin texting with "Dirk" truck has dealer add-ons that 1st call didnt mention nor were they visible onli Online and initial call truck was one price. Begin texting with "Dirk" truck has dealer add-ons that 1st call didnt mention nor were they visible online. $44939 truck is suddenly over 52k no thanks. Be honest and upfront and you'll gain more business. Buyer beware! More

Salesperson was HORRID. A sales person advertised a truck on Facebook. I asked for pics as none were available in the ad. She sent me a link to the dealerships website. No pi A sales person advertised a truck on Facebook. I asked for pics as none were available in the ad. She sent me a link to the dealerships website. No pics available. I again asked for pics and got the same link. No pics available. I asked her why she kept sending me a link to the website when all I wanted was pics (it's a long drive to their dealership), she replied that the vehicle was in service getting checked out and there were no pics available. My response was why did she keep sending me links then when she could have simply told me that. Her response was that this FB was her "personal" page and that when she has customers in front of her, she needed to take care of them first (understandable). I said that she should probably not advertise on her "personal" page then. Her reply was that she would advertise as she saw fit. THAT remark just cost them a customer on a $65,000.00 truck. Hello Bluebonnet Motors!!! More

Boerne Dodge Chrysler Jeep - Where only numbers matter! I wish I would of read these reviews before making the long trip. Yes, worst experience EVER!!! After being upset and asking to speak to a manager, wh I wish I would of read these reviews before making the long trip. Yes, worst experience EVER!!! After being upset and asking to speak to a manager, which no one ever came out, nor have I received a call. I spoke with several employee who shared that lying to customers is a common thing, over turn rate is so high in management, employee jobs are as unsecured as a customers buying experience. Most employees seemed as unhappy as I did to be there. I applied online at 9am. kept getting emails and calls from Alex that his manager asked that I get down there, everything looked good! I drive over an hour, get there and nothing has been done with my application and then was told the only way I can get the vehicle. I have to give a vehicle to get a vehicle. So, the stated I trade in my vehicle, they would buy my 2015 with 53,400 miles for 6,973 and they will sell me their 2011 Jeep with 83,000 for 14,995. xxx!! This could of been told before making the trip. No common sense, No courtesy to the customer. Boerne Dodge Jeep- where people are numbers and your time/ travel wasted is not our problem. We may/ will lie to you but just get down here so we can tell you in your face NO WAY YOUR GETTING A VEHICLE. More

If you see 5 stars it’s a fake Sad that this place hasn’t changed in 20 years. Still so hard to deal with. Sales is pressured to rob us blind. They do things the old fashion way. I Sad that this place hasn’t changed in 20 years. Still so hard to deal with. Sales is pressured to rob us blind. They do things the old fashion way. I suggest they do advance the buying experience that the other dealerships have turned to. Making it a pleasure to shop for a car instead of hastle! Ever here the other dealers say NO HASSLE? These type of dealers are bottom feeders like lawyers. There is no justice! Drive to San Antonio. Many more dealers to choose from! More

Thank you Korbie! First off, I chose the wrong day to shop for a vehicle. Not being in the best of moods, and a bit irritable, is not the way a person should be when l First off, I chose the wrong day to shop for a vehicle. Not being in the best of moods, and a bit irritable, is not the way a person should be when looking to commit to a major purchase; however, upon arrival I met with Korbie and it all changed. Korbie was exceptionally patient, understanding, and knew how to answer questions I had. In the end, I drove off (very confidently) knowing that my purchase of a 2019 Jeep Cherokee Latitude was wisely made. For that, I cannot thank Korbie enough! Korbie is someone I highly recommend if you are looking into buying a new vehicle from this location! Korbie, if you are reading this, thank you very much, and I hope this message reaches your supervisor who has done an exceptional job in selecting his staff! Hector Talamantez Jr. More

Time wasters and bad communications My husband and I live in North Austin (Pflugerville) and have been specifically looking for a used Jeep Grand Cherokee Summit along with other specifi My husband and I live in North Austin (Pflugerville) and have been specifically looking for a used Jeep Grand Cherokee Summit along with other specifics but I’ll just keep this as simple as possible. After trying for several weeks to find one in Austin with decent miles and a fair price attached that also matched my budget, we decided it may be a good idea to look outside of Austin. We searched the surrounding cities and found a great possible match at the Boerne Dodge Chrysler Jeep Dealership. We called and got more information on the SUV as it had just arrived to the dealership the day before and no pics had been posted yet. Eric was very nice and very helpful, he sent over pictures through text and email and more details of the vehicle. We scheduled an appointment for the next day around 10am-noon. We didn’t know exactly what time we would arrive. We showed up exactly at 11am. When we arrived, everyone was friendly and greeted us and asked what they could do for us. We checked in saying we are Jodi and Jacob here to see Eric and to look at the 2014 White Jeep Grand Cherokee Summit. The first associate said Eric “was just filling up a tank of gas for the car he just sold and he will be back in 5 minutes. We literally hovered around the car, sitting on the inside for about a week 10-15 minutes discussing it and checking out the condition of the vehicle. Another associate, Jason the floor Manager, asked if we had been helped yet and he knew our needs and also asked “could I get you a different associate to take care of us”. My husband didn’t care who helped but since Eric was on top of things and sent me pics I decided to wait for him. Jason said ok and said “he is just filling up a tank of gas and will back in 10 minutes. We’ve now been waiting around for about 40 minutes and EVERYONE KNEW WE WERE IN LINE TO TEST DRIVE THIS VEHICLE AND THIS VEHICLE ONLY. We were approached by Rick, a diff rent employee who told us to go ahead and check out other pre-owned vehicles while we waited for our test drive. The next thing happened was unbelievable. We walked away from the Summit for literally 90 seconds and some blonde associate jumped in the vehicle with two prospects that just showed up and took off for a test drive. We asked what was going on... Ever since we arrived it was always “oh yeah, Eric will be with you in 5 mins...” What happened Eric??? Everyone else???? Y’all knew we were there waiting for a test drive. We were there to test and to buy THAT car. We didn’t know it would take Eric a whole hour to get with us. The car was bought and we were very upset on how the situation was handled. Jason - you should’ve held onto the keys. Everyone knew we had driven two hours to see this car and to buy it. We had an appointment!!! Very bad business. More