Boerne Dodge Chrysler Jeep

Service Department Not Customer Service Oriented Today Received an email message that my new van was due to an oil change. Called the number to schedule an appointment and was told to bring it in on a cer Received an email message that my new van was due to an oil change. Called the number to schedule an appointment and was told to bring it in on a certain day. I asked if I could get a car wash when scheduling and was told just tell the Service department you want one when you take the vehicle in. When I arrived at the Service department, there were 3 employees sitting behind the counter. I was never greeted and no one made any attempt to see what I needed. Finally someone offered to help. I told him I needed an oil change and requested a car wash like I had been told. He just seemed to laugh and said "We don't offer that here". He asked me who told me that, a saIes person or someone else. I said it was the lady who scheduled my appt. He said " that was a third party who scheduled you. We don't offer car washes to our customers as we don't have any means to provide them" In my opinion, he appeared rude. As it turns out the message I received from Chrysler was wrong and my vehicle did not require servicing. However, when the technician "showed me" that the van did not require servicing, it felt like he was condescending and talking down to me. He seemed rushed and inconvenienced the entire time I was there. Perhaps he was just having a bad day. We really like our van and had hoped to purchase another vehicle from this dealership for my husband early next year, However, I have no desire to set foot in this dealership again because of this service department. We will go elsewhere to have our new van serviced and when we buy our next car. We rated this dealership very high when we purchased the van in Aug 2018 and really liked the salesperson we worked with, however, the service department has us questioning if we made the right decision to buy from this dealership. More

Quick and Fast Repairs My Serive Technician was Michael and he was extremely accommodating, informative, and explained the issues with my vehicle very well. I was very plea My Serive Technician was Michael and he was extremely accommodating, informative, and explained the issues with my vehicle very well. I was very pleased with the service provided by all the staff. More

Great customer seevice Caleb and Michael Are excellent Great service and super fast service i was very pleased to show up at 3pm and they had the car ready within 30 min for an oil change Great service and super fast service i was very pleased to show up at 3pm and they had the car ready within 30 min for an oil change More

Cherokee and Ram service Very professional and courteous,enjoyed the experience, fast turn around,and donuts/coffeeand chatting with Paul.will definately return for service an Very professional and courteous,enjoyed the experience, fast turn around,and donuts/coffeeand chatting with Paul.will definately return for service and or purchase of our next vehicle. More

Easy peasy Really nice folks- thank you Korbie & Vinnie!we are really excited about our new van. It has everything on my must-have list at the lowest price! Really nice folks- thank you Korbie & Vinnie!we are really excited about our new van. It has everything on my must-have list at the lowest price! More

Boerne Dodge Rocks Service Department is Top Notch and they are willing to help and get you back on the road as quick as possible. Can’t thank these guys and ladies eno Service Department is Top Notch and they are willing to help and get you back on the road as quick as possible. Can’t thank these guys and ladies enough for their efforts. More

Excellent customer focused and friendly Dirk Sommers focuses on meeting our needs while ensuring that we received the perfect Jeep. Bryan recognized our need for information and he took the Dirk Sommers focuses on meeting our needs while ensuring that we received the perfect Jeep. Bryan recognized our need for information and he took the time to explain in detail all contact elements. Both gentlemen stayed until 10:30pm to get us signed up and ready to go. Excellence is their middle name! More

Great People, Great Service Great people. Great services No stress. Drove all the way from Adkins, Tx to get a new RAM and other then false online pricing, my overall experience Great people. Great services No stress. Drove all the way from Adkins, Tx to get a new RAM and other then false online pricing, my overall experience was great ! Quick and easy, and drove off the lot in the truck I wanted very quickly! I highly recommend them. Unlike most dealerships, the sales people and financial guys are vultures and will all hound you and follow you every move you make and start with the highest priced vehicle. Here, you get greeted by one person, and they are relax and make the buying process less stressful. There willing to let you just be and walk around and look at different options and if you want something particular they will grab it for you and let you be. But remain in a reasonable close reach if you had any questions. I will be definitely returning in the future and highly recommended them. It was totally worth the drive. I had Brian as a sales person and Anthony as my financial guy. I highly recommend both of them. More

Best Buy Lexus RX 350 2017 with and easy in and out purchase It was such a wonderful experience purchasing the vehicle that we like. We are from out of town and had been shopping a POV Lexus RX 350 when we came It was such a wonderful experience purchasing the vehicle that we like. We are from out of town and had been shopping a POV Lexus RX 350 when we came across the best deal....least mileage, lowest price to the latest (year 2017) model. Me and my husband run a very tight schedule (and not to mention that I was not feeling very well at this shopping time). We had a skeptical attitude, coming from out of town if we could do the purchase very easily and quickly. Lo & behold, it wasn’t a problem at all. I contacted Korbie Contreras first thing Monday AM and with all of my papers completed the same day....me and my husband left Houston Monday evening and 1st thing Tue AM (the next day) as soon as the dealership opened Donnie welcomed us in and allowed us for a test drive (though we waited a little bit from 8:30 AM til 9:30 for the paperworks) once it got started, it went so easily and quickly. Alex took over and handed us off to Anthony to whom all the purchase transactions took place in his office. It took us 1 hr to get done and we left at 1030 AM heading back to H town with the vehicle with us. My husband was able to come to work at 2 PM. It was that so easy and convenient for us getting the car that we were loving to have!!!! We thank you for the whole sales team from Korbie who is our 1st person of contact to Donnie, Alex and Anthony as our last person of contact!!! More power to the whole team and may you keep this high quality customer service to be always at the top! More

Perfect Advisors and everyone else at the dealership make you feel like family and they are concerned about any issues you might have and fix them promptly. I Advisors and everyone else at the dealership make you feel like family and they are concerned about any issues you might have and fix them promptly. I will buy from them again! More