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Bob Wade Autoworld - Service Center

Harrisonburg, VA

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24 Reviews

24 Reviews of Bob Wade Autoworld - Service Center

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July 04, 2023

Always willing to help in order to meet your expectations. Great dealership with outstanding people More

by elween34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2022

Today when my wife returned home from Bob Wade for a scheduled oil change and fluid top off on her crosstrek her first words were "we are not ever buying a subaru from Bob wade again " I wasn't even sup More

by ucmatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dale Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Bob Wade Autoworld responded

We apologize for your experience at the dealership. We have tried to reach out to you several times to discuss the situation with no answer. We will work hard on making this a better experience in the future

Apr 06, 2022 -

ucmatt responded

I received 1 voicemail last week for me to call the lot, not several. After I get time to get to the lot for my key I wont be returning so they is nothing to resolve at this point.

October 26, 2021

Steve, Dale and the Service team, especially Jeff, were so helpful when I had a tire blow-out while traveling through Virginia. They not only made after-hours calls and arrangements for tire replacement, More

by Mary
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Gillette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (service department)
September 06, 2021

After the last incident when I walked out refusing to pay a bogus service bill, I tried twice to call and talk to either John Wade or John Moore, and neither would take my calls or bother to call me back. I More

by Steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alan Click
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grady, Paulo, John Moore
July 05, 2021

Jamie had an associate (Candice)"get back with me" and answered my question very accurately and professionally. I have since received the title to the vehicle More

by rocpm
Recommend Dealer
Yes
Employees Worked With
Jaime Sampson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Stearn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

Tera Gordon is very professional and amazing to work with. She is detail oriented, client driven and has integrity as a salesperson. She cares about her job and her customers! More

by mandyleeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tera Gordon
March 24, 2021

Friendly, personable, very knowledgeable, answers all questions and when she doesn't know she goes and finds out. Overall amazing service. Would highly recommend working with her. More

by Pepper2275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 11, 2021

Rolando has been my salesman for over a decade. His knowledge and positive attitude has kept me going to his place of business. I recommend Rolando each time I hear of someone needing a new vehicle. More

by Harriet
Recommend Dealer
Yes
Employees Worked With
Rolando Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2021

Rolando helped me to get the deal I wanted and the deal I could afford. At thus time, Rolando is searching for just the right truck for me. I will continue to work with Rolando. More

by Harriet
Recommend Dealer
Yes
Employees Worked With
Rolando Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2021

Great buying experience. Knowledgeable, personable, and to top it off makes you feel like family. Austin is the person to go see for a vehicle More

by Garrymendoza501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Asbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
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