Bob Wade Autoworld

Over the top service Our salesman (Joe) was totally on top of all our concerns with this purchase. We started with a less expensive choice but decided on a more pricey ve Our salesman (Joe) was totally on top of all our concerns with this purchase. We started with a less expensive choice but decided on a more pricey vehicle because the salesman did not push us into a decision. He did not try to "close" the deal immediately. In fact, he gave us the option of taking the cars home for the night(s) to try them out. We did this with three vehicles, something I never thought would have offered. This made all the difference in where we purchased and where we will purchase again. We had one small problem after the sale (car prep) and they took the car back and did a complete detailing. Of course, in the mean-time, we were given another vehicle as a loaner. Overall we were very impressed with the dealership and with Joe and Candace in particular. More

Buying Subaru Heather Campbell was extremely helpful and got back to us quickly. She sat down with us and figured out what we wanted and got us a price we could af Heather Campbell was extremely helpful and got back to us quickly. She sat down with us and figured out what we wanted and got us a price we could afford. Heather was very personable and if she didn't know an answer to our question she asked someone else. More

Painless We were trading in a 2009 Subaru Forester and wanted another one. Heather helped as so much and was so courteous and genuinely friendly and made you We were trading in a 2009 Subaru Forester and wanted another one. Heather helped as so much and was so courteous and genuinely friendly and made you feel as ease. See took us to look at all the foresters on the lot allowing us plenty of time to examine each one. After deciding on the one we wanted she got us the best deal possible and a great trade in on our old 2009. (THANKS HEATHER) More

Aaron Baldwin Aaron is great! The test drive sold me and Aaron has been very knowledgeable and helpful throughout this whole process. I will definitely recommend Bo Aaron is great! The test drive sold me and Aaron has been very knowledgeable and helpful throughout this whole process. I will definitely recommend Bob Wade Auto world to anyone looking to buy a new car. More

Pleasantly surprised I had a wonderful time at the dealership the people were extremely nice especially Chris and Chris and my girlfriend like talking to the owner she sai I had a wonderful time at the dealership the people were extremely nice especially Chris and Chris and my girlfriend like talking to the owner she said he was very nice they were so honest and stand by their product I recommend this dealership to anybody I actually came all the way from North Carolina to get a car and I would do it again thank you so much for the wonderful service Bob Wade Autoworld. More

Quick and easy buying experience I I shopped the valley and found the car I wanted at two different dealerships. I chose Bob Wade because there were no games and no gimmicks, just a I I shopped the valley and found the car I wanted at two different dealerships. I chose Bob Wade because there were no games and no gimmicks, just a quick and easy buying experience with professional and friendly staff. I purchased a Subaru Legacy and I love it. I would recommend anyone in the market for a Subaru to save yourself time and look at Bob Wade Subaru first. More

Misleading Information I was positioned to purchase a Fiat 500 that Travis was representing for Bob Wade Subaru. He jumped at the opportunity to drive the car out to me, whi I was positioned to purchase a Fiat 500 that Travis was representing for Bob Wade Subaru. He jumped at the opportunity to drive the car out to me, which I was very grateful for and excited about. He assured me that he had driven the car himself and that it was in perfect condition. I expressed concern buying a car site unseen, he assured me he was a top rated salesman and stood behind the $500 deposit and his word. I believed him. The car arrived (a day after promised even though I had driven 45 minutes and paid a $17 toll to meet him) and I was excited to test drive. As I reversed (no problem) and shifted into first gear the car was stuck and I couldn't get the car into first. The driver shouted to me "you have to pop it into second, it doesn't go into first!" and assured me that he had dealt with this issue the whole drive over. I was shocked! How could he have omitted this huge issue? I drove the car around and came back saying that I was not comfortable buying a car that didn't shift into first gear. The driver assured me it was normal. I called Travis and expressed my concerns. He said it drove just fine when he drove it the day before. Then Travis and the driver got into a disagreement. Suddenly, the driver said that it wasn't happening the whole way over, changing his mind about the fact that he had needed to pop into second because first wasn't working. The tune quickly changed to the fact that the car was still under warranty and that I could easily bring it in since it was under warranty. When I asked them why I should be responsible for this they assured me that the car would be fine. I said simply that I would buy the car once it had been repaired (it was not 100% clear if the issue would fall under the warranty or not). I put my foot down saying that I would not buy a car that had to immediately go in for work that may or may not be under the warranty, which was pretty reasonable. They were all telling me it was normal to have a car that didn't shift into first gear and that I was being unreasonable. I felt pressured and had lost my trust in him since he should have told me from the beginning that it had this issue. It has now been over three weeks and they still have not returned my "guaranteed" $500 deposit that was promised to be "fully refundable" if I did not purchase the car. I have called and got the run around and no call back. The last time I spoke to accounting, I was told that they needed to check on who the manager was before knowing if they would be able to process the refund of the $500 deposit and that she didn't know how long it would take to find that out. Ridiculous. That $500 should have been automatically returned when I didn't purchase the car. UPDATE: After calling and asking about the $500 (twice) they did call me back the same day and returned the money to my credit card. More

Good Experience We were very pleased with our experience at the dealer ship. They had the car we choose ahead of time ready to test drive when we got there. We were very pleased with our experience at the dealer ship. They had the car we choose ahead of time ready to test drive when we got there. More

Painless I had been looking for a used car for a few months and dealt with a couple dealers. Once I told Joe what I wanted we got right down to it. No fuss and I had been looking for a used car for a few months and dealt with a couple dealers. Once I told Joe what I wanted we got right down to it. No fuss and no pressure to buy a new vehicle like the other dealers. I like things simple and uncomplicated. Both Joe and Helen delivered just that. More

STRESS FREE BUYING PROCESS- We had test driven an Outback at another dealer and had a very stressful sales experience. After leaving that dealership tired and f BUYING PROCESS- We had test driven an Outback at another dealer and had a very stressful sales experience. After leaving that dealership tired and frustrated, we continued to do our homework on pricing and features. We visited TRUECAR.com on a Sunday and Jaime contacted us Monday at 9 am. After listening to our "must haves," within 30 minutes he emailed us a great price on a new Outback. PICKING UP THE CAR- We live about 3 hours from the dealership so we had to wait 6 days to pick up the car. When we arrived, Jaime took the time to show us all the features on the car and answer all our questions. PAPERWORK- The prices were exactly as quoted. The process was simple. We listened to the sales presentations regarding warranties and extras. When we declined certain extras, they were polite and didn't put undue pressure on us. More