Bob Tyler Toyota

Absolutely awful service all around. I bought a used truck in Jan 2021 from them and that experience was fine. I brought the truck in for a clunking noise I was having when stopping, which they couldn' truck in Jan 2021 from them and that experience was fine. I brought the truck in for a clunking noise I was having when stopping, which they couldn't diagnose and told me to keep driving it till it got worse (really safe right?!). After barely driving it for a month because I didn't feel safe, I was washing the truck and noticed my passenger side leaf spring was twisted. Brought it back and told them what was wrong and they then confirmed that was my issue. After waiting a week for them to repair my leaf spring (parts didn't arrive...short staffed so couldn't get to it, etc) I pick up my truck leave the dealer and my entire dash lights up. I turn around and come back, after making me wait for an hour and half I am told that the wheel bearing assembly is bad on the drivers side. Big coincidence! They then tell me I have to pay for that repair if I want it done. I asked to speak to the manager and he didn't even offer an apologize. Just told me there is nothing they can do. While waiting for my truck I watched 4-5 different customers pick up their "serviced" vehicle only to turn around in the parking lot because something wasn't done or a light was never reset. Their service dept is by far the worst I've ever been to. I understand being short staffed but your staff are not knowledgeable, helpful, or even the least bit apologetic. I'll never buy another vehicle or get any service done at Bob Tyler Toyota. If I could give 0 stars I would! More

Worst customer service, been treated as a "liar". Though my 2 cars bought through them. Mr. Tyler, Please pay attention to your Employees. Thanks HONDA. my 2 cars bought through them. Mr. Tyler, Please pay attention to your Employees. Thanks HONDA. More

I had an appointment at 9:15 on Thursday July 22 2021 I have been waiting 6 hrs for to call me back the guy Greg Mann said it would be 3 hrs to fix. Kept calling and No one return my calls. Very disappoint have been waiting 6 hrs for to call me back the guy Greg Mann said it would be 3 hrs to fix. Kept calling and No one return my calls. Very disappointing experience with this company More

Worked with a very nice young man. Steve. Helped my husband and I trade both our used cars to get a new dream car. Our sales person was friendly, polite and very knowledgeable of cars. Answered all o husband and I trade both our used cars to get a new dream car. Our sales person was friendly, polite and very knowledgeable of cars. Answered all our questions and was able to get us the payment we wanted. All the people writing negative reviews about Bob Tyler should remember that everyone deserves the chance to learn and to try a little patience. We are in our dream car and thanks to our young salesman are very very happy. Was treated with only kindness and professionalism. David and Monica Fortney More

I recently purchased a 2021 4Runner from Bob Tyler and everyone that I worked with was very friendly and helpful. They made the experience super easy and I was in and out in less than an hour and a half. everyone that I worked with was very friendly and helpful. They made the experience super easy and I was in and out in less than an hour and a half. They gave me the most for my trade, by far and I saved a ton of money compared to other dealers in the area. They had my best interest in mind, not just dollar signs. Will continue to recommend Bob Tyler Toyota. Thank you! More

This is the 4th car we bought at this dealer. I recommend Stacey Conoly. No pressure. Easy process and fairly fast. I will buy again. Stacey Conoly. No pressure. Easy process and fairly fast. I will buy again. More

Gave me to lowest appraisal on my vehicle in the area. All the sales staff are young adults with no product knowledge that’s afraid to approach their boss for a counter offer. Goto Fort Walton, they al All the sales staff are young adults with no product knowledge that’s afraid to approach their boss for a counter offer. Goto Fort Walton, they always beat Bob Tyler’s. More

Had an awesome experience today at Bob Tyler. Our salesman Zac helped me find the dream car I was looking for! Thank you so much! salesman Zac helped me find the dream car I was looking for! Thank you so much! More

Great service. They were able to get the number I needed to walk out the door with keys. I had a budget and they met it. to walk out the door with keys. I had a budget and they met it. More

Christina Beckers I was in Bob Tyler Toyota on 6/23/21, Christina Beckers I was in Bob Tyler Toyota on 6/23/21, for my car to be serviced,was looking at cars and started talking to Mr.Stacey Conley abou Christina Beckers I was in Bob Tyler Toyota on 6/23/21, for my car to be serviced,was looking at cars and started talking to Mr.Stacey Conley about me trading my car in we started looking outside and I saw the car I wanted and Mr. Stacey Conley helped me with getting my 2021 Toyota Carolla LE, we want to thank you Mr. Stacey Conley for all you did that day for us More