Bob Tyler Toyota

Edited: I previously gave 2 stars due to lack of inspection on a used car that was sold to me and immediately had issues a week after driving off the lot. Chris, the sales advisor, reached out to re inspection on a used car that was sold to me and immediately had issues a week after driving off the lot. Chris, the sales advisor, reached out to rectify this problem immediately. They got me scheduled at my earliest convenience and will fix it free of charge. He was very professional and apologized multiple times about the mishap. I greatly appreciate him and his teams for reaching out to me and being able to handle the previously stated grievance! More

I believe there's dishonesty in the service department. I think they are scamming people into unnecessary costly repairs. They also are notorious for not communicating in a timely manner. I have 3 other I think they are scamming people into unnecessary costly repairs. They also are notorious for not communicating in a timely manner. I have 3 other Toyotas and we will not be taking any of them there for repairs. After having my Rav 4 in their shop for the 5th time, they even suggested I speak with someone in sales and possibly trading mine in on a new one. That was it for me. I will be driving extra miles to any other Toyota dealership for my car repairs. More

I’ve been driving my 2025 LC base for just about a year now. I’ve had a couple of interactions with the dealer over this year- every single interaction has been absolutely outstanding - sales experience, now. I’ve had a couple of interactions with the dealer over this year- every single interaction has been absolutely outstanding - sales experience, service and accounting. In particular service rep Greg Mann and the service director Victor - they have reflected well on themselves and on the dealership- well done gentlemen Guy Vilardi Pensacola FL More

Customer service in repair shop is terrible save yourself some aggravation and go somewhere else period some aggravation and go somewhere else period More

They will waste your time, low ball you and lie ! Don't walk run to the WEST. Don't walk run to the WEST. More

Place is a nightmare to deal with; customer service is terrible at best!! Starting at the management level. Never will use them again terrible at best!! Starting at the management level. Never will use them again More

Went to trade my 2025 4Runner TRD Sport, bought 6 months ago for $56k and was offered $41k on a trade for another new 2025 4Runner. I was shocked to say the least. They could of said there’s currently no m ago for $56k and was offered $41k on a trade for another new 2025 4Runner. I was shocked to say the least. They could of said there’s currently no market for this vehicle. I like to trade every year but not at this dealership again. More

Worst place to work for. I was their business development manager... Dana who claims to be the general manager has no clue what she is doing. She is rude and has no custo I was their business development manager... Dana who claims to be the general manager has no clue what she is doing. She is rude and has no customer service skills... Try talking to her is like talking to a three year old ... I worked thereafter month did everything she wanted me to and because of how she is I decided to leave the beginning of this month..I turned in my commission for the month she refuse to pay me ....she didnt pay me my full salary... She is a nasty person RUDE AS CAN BE !!!! STAY AWAY FROM BOB TYLER TOYOTA !!!! More

While my salesman was professional and attentive. I was disappointed by the lack of transparency when it came to financing. I was repeatedly assured of a specific APR before placing a deposit and was I was disappointed by the lack of transparency when it came to financing. I was repeatedly assured of a specific APR before placing a deposit and was told I had been approved. When it came time to sign the paperwork, I was blindsided to find that the APR had more than doubled. This bait-and-switch tactic is misleading and reflects poorly on the dealership. I expect transparency and honesty when making a major financial decision, and this experience fell far short of that standard. More

Worst car buying experience of my life. I bought a new car and wanted to pay cash. It took 6 hours, management was very rude, certain important details were not well explained, and they did I bought a new car and wanted to pay cash. It took 6 hours, management was very rude, certain important details were not well explained, and they didn't seem very appreciative of my business despite the fact that there are several other Toyota dealerships only a short drive away. I rate them ZERO in customer service and I will NEVER purchase another vehicle from them. More