Bob Tyler Toyota
Pensacola, FL
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I had such an amazing experience at this dealership! My fiance and I were walking up to the dealership and we were immediately greeted outside by Raquel. She asked us what we were looking for, I told her a fiance and I were walking up to the dealership and we were immediately greeted outside by Raquel. She asked us what we were looking for, I told her a Lexus IS250 and she said they could get us one! Verne was the one who found the car, he was so nice to show us every detail about it, and then ordered it for us that day. Within a week the car was delivered, the dealership fixed everything that needed work and even put 4 brand new tires on the car! Since this was my first car buying experience, everyone made me feel so relaxed and comfortable. There was no stress or confusion. A large part of that is because of Michael Campbell. He was so organized and knew exactly what needed to happen in order to make this car buying experience a success. So thank you to all who helped me find this car, it was such a great deal and I am now the proud owner of my dream car, a Lexus IS250 because of Bob Tyler Toyota!!! More
We were greeted by Jeremy right away and he let us test drive as many trucks as we wanted. Once we had chosen the truck we wanted the process of buying it went smoothly. Jeremy even came to our home to p drive as many trucks as we wanted. Once we had chosen the truck we wanted the process of buying it went smoothly. Jeremy even came to our home to pick up our trade in so we didn't have to go back to the dealership. More
I do not recall the original salesman I worked and he is no longer there. I think his name was Bruce. He was friendly and helpful. I also had the great experience of working with Verne Hilt the General M no longer there. I think his name was Bruce. He was friendly and helpful. I also had the great experience of working with Verne Hilt the General Manager who was very nice and friendly and gave me an excellent deal on my new Toyota. r Hilt has helped me on a couple of other occasions when I had a minor problem and he goes completely out of his way to solve the problem and he is the nicest person I have ever met. I have complete confidence in Mrs Hilt and this dealership. I would not do business with anyone else. More
our experience at bob tyler toyota was over all wonderfuland pleasing. our salesman, jeremy graham, was very nice and was able to answer all of our questions. wonderfuland pleasing. our salesman, jeremy graham, was very nice and was able to answer all of our questions. More
On December 27th 2011 my husband and I drove into your dealership with the intent on purchasing a new Tacoma x-runner. Ryan Dockens showed us two, a black 2011 and a blue 2012 both almost identical with dealership with the intent on purchasing a new Tacoma x-runner. Ryan Dockens showed us two, a black 2011 and a blue 2012 both almost identical with the exception of a few minor upgrades and color. We spent several hours negotiating price and trade of our 2002 Tacoma. Met briefly with Rob Goodwin, who explained your new improved car buying experience and then met briefly with Verne Hilt. We then left at 2pm to get lunch and told them we would be back in two hours. With our decision made, the blue 2012 we headed back to your dealership with great anticipation of driving our new Tacoma x-runner home. We met with Ryan at 3.50pm, he informed us the blue 2012 was SOLD! traded to another dealership. My heart sank, why would you trade a truck under negotiation? Verne Hilt explains he maybe able to locate another one, after a wait, he returns saying quote" i have good news and bad news. Now from where I am sitting, still reeling from him selling MY new x-runner, what could possibly make a bad situation worse. He informs us that he has found eight and that we do not have to pay the transport fees etc......YOU THINK! My husband and I look at each other still in shock as to how he delivered that quote" good news bad news" and say ok get one. He then says it could be 10 days or more depending on who's willing to trade. Instead of driving out of your dealership behind the wheel of my brand new 2012 Tacoma x-runner, I left in my old 2002 Tacoma in tears and the words echoing in my head "good news bad news" and our new improved car buying experience. Well in MY opinion guys, it needs some work, maybe some customer focus! I'm STILL DRIVING my 2002 Tacoma........ need i say more! More
Tony Teshel was the salesperson I worked with. He was very friendly and patient, taking me on several test drives and explaining the vehicle's features thoroughly. I think the sales manager could have co very friendly and patient, taking me on several test drives and explaining the vehicle's features thoroughly. I think the sales manager could have come down on price a bit more, but I still feel that I got a pretty good deal. After my initial visit I went to another Toyota dealer and actually found a slightly better price on a comparable vehicle, but chose to purchase with Bob Tyler due to their more professional and customer-friendly atmosphere. More
This is the 4th new vehicle that I have purchased from this dealership. All of the people in this dealership that I have had dealings with have been a credit to this dealership. I formerly worked for a this dealership. All of the people in this dealership that I have had dealings with have been a credit to this dealership. I formerly worked for a large corporation and bid vehicle replacements from may dealers from the Melbourne Florida to and including Jacksonville, Pensacola , Panama City and have purchased several thousand vehicles over the years. This Dealership is what all dealerships should be. Dallas Mc Michael More
A very good experience. Have dealt with them many times over many years and have yet to be disappointing. Highly recommend. Sales person Luis Vilar and the manager Vern Hilt were amazing and I got a very g over many years and have yet to be disappointing. Highly recommend. Sales person Luis Vilar and the manager Vern Hilt were amazing and I got a very good deal on my newest car. More
This was by far the best auto deal I've ever had. Ryan might be new to the game, but he plays it well. Come see him at Bob Tyler Toyota... Everyone one else was very helpful also. They work as a team t might be new to the game, but he plays it well. Come see him at Bob Tyler Toyota... Everyone one else was very helpful also. They work as a team to get the deal I wanted. More
Everything about our buying experience was great from the salesman to our service after the sale. Clarence was excellent to work with. And the best part was I got a very good deal on a nice Highlander that m salesman to our service after the sale. Clarence was excellent to work with. And the best part was I got a very good deal on a nice Highlander that my wife loves so far. I can honestly say I would buy another car from this dealership next time also. More