Bob Tyler Toyota | Page 40

On July 12th I found a used 2012 Prius V at an attractive price advertised on line by Bob Tyler Toyota. I made and appointment with a salesman , Larry, to see it the next day. When my wife and I arrived La price advertised on line by Bob Tyler Toyota. I made and appointment with a salesman , Larry, to see it the next day. When my wife and I arrived Larry told us he was working with another customer, but gave us the key so we could look at the vehicle. When he finally joined us he told us the advertised price was a mistake (?) but they would honor it if we wanted the car. He made it clear that what we saw was what we would get - no second key, no touch up paint, etc. The vehicle had been washed but not detailed (still had previous owners personal items behind the back seat). After a test drive my wife told Larry we wanted the car and I asked him to evaluate our trade in and write it up. After another very long wait he returned with an offer that was 2 to 3 thousand dollars under clean trade in for our car. I attempted to counter but the manager wouldn't budge, so I told Larry I would pay them the advertised price and sell my car myself. He got a bewildered look on his face and mumbled something like " you still want it?" He rushed off and, unlike his other long visits to the manager, he was back in about 30 seconds with Verne Hilt, the general manager. Verne introduced himself, noted that we had been there " for some time" (over three hours) and then said " that vehicle has been sold". He told us some story about two managers involved, blah blah blah, and said he wanted to make this right. He led us into his office and, in order to get us to leave without making a scene, fed us a too good to be true story about finding us another used vehicle or giving us a fantastic deal on a new vehicle he would get from another dealer. Of course we have never heard from him again. There may be another issue here besides dishonesty and greed. More

Our salesman Jason was extremely patient. Even when we wanted to see multiple cars, giving him no real basis to start from, he took the time to show us and test drive what ever vehicle we wanted too. When wanted to see multiple cars, giving him no real basis to start from, he took the time to show us and test drive what ever vehicle we wanted too. When he did not have the answers to our questions, he would find them out for us. The used car sales manager Philip was a no haggle type of guy. He was able to take your input and show you the best price he was able to let the vehicle go for. With these two employees, you do not experience the head ache of buying a vehicle. Thank you for the professional and courteous experience of buying a used vehicle. Mark and Melissa More

RAQUEL BOHATKA SHOWED AWSOME PATIENCE WHILE WE LOOKED AND DROVE A VARIETY OF VEHICLES TO FIND US EXACTLY WHAT WE WANTED . IT FELT MORE LIKE DEALING WITH A GOOD FRIEND THAN A SALESPERSON AND SHE MADE THIS AND DROVE A VARIETY OF VEHICLES TO FIND US EXACTLY WHAT WE WANTED . IT FELT MORE LIKE DEALING WITH A GOOD FRIEND THAN A SALESPERSON AND SHE MADE THIS A TRULY ZERO PRESSURE BUYING EXPERIENCE. SPECIAL CREDIT NEEDS TO BE GIVEN TO MICHAEL CAMPBELL WHO WENT TO AMAZING LENGTHS IN ARRANGING FINANCING AND EVEN AFTER THE DEAL WAS MADE .....HE CONTINUED TO WORK AND WAS ABLE TO OFFER A BETTER RATE & TERM. BOTH RAQUEL & MICHAEL ARE A CREDIT TO BOB TYLER. DAN & MARY WADE More

I have been doing business with Bob Tyler for over 12 years, Mr. Verne Hilt and his staff have assisted me and my family, we have purchased several automobiles . I am a small business owner and have refe years, Mr. Verne Hilt and his staff have assisted me and my family, we have purchased several automobiles . I am a small business owner and have referred several clients and friends to this dealership. Mr .Bruce Hilt assisted me on my last purchase and my experience was pleasant as usual. Thank you , Mr. Tyler for such a wonderful dealership and staff. Lisa Simpson More

Overall experience was excellent. My sales person, Mike Morgan. I worked with the dealership to get the truck and package I wanted in a timely matter. Dealership had a similar but not exact model and color Morgan. I worked with the dealership to get the truck and package I wanted in a timely matter. Dealership had a similar but not exact model and color so they placed an order for my truck. The truck was available sooner than expected, but shipping company was able to ship truck when it became available. Mike kept me informed and up to date with all aspects of the sale. Had an install issue with the custom package, but dealership is working around my dynamic schedule to make sure I am satisfied.My Trade in value, was more then i expected and they got me deals on the truck i wasnt expecting. Overall, awesome dealership, and would highly recommend the dealership and sales person Mike Morgan. 2013 Toyota Tundra 5.7 4X4 white dbl cab XSP-X. More

The 3 people listed above went overboard to help me get a car. It was my first real car buying experience, and I was given a very fair amount for my trade in. When Sarah and Franchesca finished dealing with car. It was my first real car buying experience, and I was given a very fair amount for my trade in. When Sarah and Franchesca finished dealing with my bank, it was the first time I had been approved for any type of loan. And I was amazed at how low my monthly payments turned out to be. Even now when I go by there for a visit, they treat me like a friend and not a customer. Mr. Hooper is a very knowledgeable and friendly salesman. I was also pleased when I found out that he is a Christian. I immediately felt at ease talking to him. I felt like I had a personal team of experts working for me. I am also very satisfied with the 2010 Suzuki Sx4 I purchased and can't wait until I am in a position to get something a little newer. I had went to 3 or 4 other dealerships before going to Bob Tylers, but none of them gave me the courtesy and attention that I received at your dealer ship. More

This is my second time purchasing a truck from Bob Tyler Toyota and I have received excellent, personable service an help from everyone I've dealt with here but Keith Kennedy, Phillip Moody and Chris Woods Toyota and I have received excellent, personable service an help from everyone I've dealt with here but Keith Kennedy, Phillip Moody and Chris Woods went above and beyond to help me and provide me with a good truck buying experience. More

Had a very pleasant experience with salesman Bruce Hilt. Did not feel pressured but was able to find a good quality vehicle that had everything I wanted. I also appreciated the follow-up with Mr. Hilt and Did not feel pressured but was able to find a good quality vehicle that had everything I wanted. I also appreciated the follow-up with Mr. Hilt and how he handled any issues I had or q's once I purchased the vehicle. The customer service was great even after I left the dealership with the vehicle! More

Over the years, our 5 Toyota sales through Bob Tyler's dealership, left me continuously impressed by the professionalism of his team. Every interaction has been positive with a reason to return. O Tyler's dealership, left me continuously impressed by the professionalism of his team. Every interaction has been positive with a reason to return. One member of Bob's team stands out consistently - Jeffery Bere - who seems to always there manning the parts center when we visit. Jeff's professionalism, friendliness, and competence is Top Shelf! Jeffery comfortably demonstrates an ability to perform and communicate, doing his job with confidence and a sense of flair. Although I've had several positive interactions with Jeff, one recent experience stands-out (which anyone who's visited a parts counter can relate to) Wanting to change all my FJ's lubricants before our recent road trip to Alaska from Pensacola, I needed to first get new plugs and seals for the front and rear differentials, tranny, etc. - almost a dozen slightly different seals and plugs. Jeff took the time needed to quickly decipher the listings to ensure he had every part I needed. He even found and suggested a plug I missed on my list ~ Easy to say, Jeff makes effective use of the technology at his disposal to ensure customer service excellence and as a bonus, improve his sales performance Jeff displays genuineness when dealing with me and I've observed him interacting similarly with others. He has a strong personal regard for my needs whenever I've had the pleasure of dealing with him. In fact, I make it a point to deal primarily with him. He understands what I need, knows how to deliver, and always sends me on my way feeling good about the experience. There are many stars at this dealership, and Jeff certainly stands-out! Michael Cantwell Panama City Beach, FL More

I thought she did a great job all the way around in every way. I had a truck that needed a towing package and a truck that had more power. She could not have picked anything better. Thanks way. I had a truck that needed a towing package and a truck that had more power. She could not have picked anything better. Thanks More