
Bob Tyler Toyota
Pensacola, FL
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Grossly pathetic! My truck has been there for two months now and is still there. They told us that it was ready and when I got in the truck the a.c. did not work. It w My truck has been there for two months now and is still there. They told us that it was ready and when I got in the truck the a.c. did not work. It was fine when I dropped it off. The truck has about 50k miles and it would be rare for a Toyota to have the a.c. go out. They want 2k dollars to fix it. The truck was hit by lightening and had a lot of issues that was covered by insurance but Bob Tyler is saying that lightening would not cause a.c. issues. Really? It hit all three of our trucks and it killed the a.c. in there. They did not want to deal with the insurance from the start and had the service department do the insurance. He left and the next day all of a sudden nothing else was caused by lightening. So the a.c. went out due too when Bob Tyler fixed the other electrical issues, a Tundra with 50k miles when out due too poor Toyota quality while being at the Bob Tyler dealership, or it was due to lightening. More
We came in just to look around and had the pleasure of working with the sales associate Lorie Johnston. Lorie took her time with us and didn't make us feel pressured. We ended up buying a new Highlander working with the sales associate Lorie Johnston. Lorie took her time with us and didn't make us feel pressured. We ended up buying a new Highlander and love it! If your in the market for a new car, go see Lorie! More
Lorie Johnston was AWESOME!!! We had the best shopping experience ever. We love our new Camry and look forward to working with Lorie again this summer for my wife a car. experience ever. We love our new Camry and look forward to working with Lorie again this summer for my wife a car. More
We had the pleasure of working with Lorie Johnston on a new car. Lorie was extremely friendly and knowledgeable. She gave us a whole new experience in car shopping. We continue to work with her and will new car. Lorie was extremely friendly and knowledgeable. She gave us a whole new experience in car shopping. We continue to work with her and will be recommending her to all our friends. More
We had been shopping for a car from lot to lot, and ran into some rude and unprofessional sales people. When we visited your dealership we met Raquel Bohatka. She was very professional, informative and ple into some rude and unprofessional sales people. When we visited your dealership we met Raquel Bohatka. She was very professional, informative and pleasant. If you are in the market for a new or used car, do yourself a favor and see Raquel at Bob Tyler Toyota. lJimenez More
Alan Clifton helped us.He was very patient with my slow Alan Clifton helped us. He was very patient with my slow making decision. We never felt being pushed. He was on our side to pick the right car for Alan Clifton helped us. He was very patient with my slow making decision. We never felt being pushed. He was on our side to pick the right car for our family car. I’m just glad that he greeted us when we walked in. He was amazing. We are now thinking about renew my husband’s truck and soon my son’s first car!! More
My mom came down from out of state to buy a 2022 Toyota Corolla from this dealership. She was told there would be no extra (out of pocket) fees because she was buying out of state, when that was obviously Corolla from this dealership. She was told there would be no extra (out of pocket) fees because she was buying out of state, when that was obviously a blatant lie because they have made her pay over $500 in fees (which she had to drive down here from South Carolina to pay). We went to the dealership to speak with them in person about the deception to make the sale and were told to leave (Supposedly by Bob Tyler himself) after never being rude or combative in any way. This is absolutely ridiculous; all she wanted was someone to acknowledge the fact that she was deceived to make the sale. I will be certain steer everyone I know and meet to Fort Walton Beach Toyota instead, as the way my mom has been treated by Bob Tyler is completely inexcusable. Steer clear of this dealership, especially if you’re from out of state. More