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Bob Tyler Toyota
Pensacola, FL
503 Reviews
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Showing 503 reviews
May 13, 2014
Horrifying experience Dishonest salesman and worst dealership I have ever experienced ! I was told several SEVERAL different things in process of buying car that reminds y Dishonest salesman and worst dealership I have ever experienced ! I was told several SEVERAL different things in process of buying car that reminds you of tricksters that it left me feeling uneasy from now on to purchase or apply for services. Bad business and will give you run around. More
by Jules9695
Employees Worked With
C. Woods, Michael Campbell
March 13, 2014
This is just a small example of the great service provided at Bob Tyler Toyota in Pensacola. I had a brake light that was out and called the dealership. I spoke to Jaime Rivera who told me to come o provided at Bob Tyler Toyota in Pensacola. I had a brake light that was out and called the dealership. I spoke to Jaime Rivera who told me to come on by today, if I had the time. I arrived at the dealership and was greeted by Robert, a gentleman whose last name I did not get. Told him of my situation and he said to go inside and pay for the bulb. I was inside for a couple of minutes with a couple of people in front of me. After a very small wait, I paid for my bulb and returned to my Highlander. Robert had changed the bulb! It actually took longer to pay for the bulb than to get the bulb changed! I was totally impressed! Thanks Mr. Tyler, for having your employees take the time to provide great service on such a small issue! More
by bmize33
Employees Worked With
Robert, the person who greeted me when I drove up
March 11, 2014
I will never again consider purchasing a vehicle from this dealership. Unfortunately, a man who prides himself on military service and flying the American flag doesn’t pass morals to his sales teams. Pos this dealership. Unfortunately, a man who prides himself on military service and flying the American flag doesn’t pass morals to his sales teams. Positives: Amanda Harris with internet sales is professional and honest in her job. After using USAA pricing service, wife and I went into dealership and spoke with salesman Tony. I specifically told him I didn’t want to provide privacy information but he said the sales department would only do a snapshot on my credit (soft inquiry). I was very adamant that I didn’t want my credit pulled as I don’t want a credit hit and credit score drop for two years on my credit if I decide not to buy. Bottom line, Tony lied and we took a credit hit that will last two years. Upon verifying a hard inquiry with Equifax (both wife and I took hit) I asked the Sales Manager Michael, about this and after he denied it was a hard inquiry he then back stepped and said that we signed the paperwork and provided the PPI and bottom line shame on us. The man has no place in management. I have since notified Toyota Customer Care and filed a complaint and will do everything in my power to educate others about this un-ethical approach to selling a car. No, it’s not illegal as I provided the PPI but it’s not the way of doing business. This almost validates why Eastern Shore Toyota won a multi-million dollar settlement with this dealership. If you have your own financing, not doing a trade, and are using a service that provides bottom line pricing save yourself a drive and use Bob Tyler. If you need financing, are trading in a vehicle, or negotiating the price, drive further and don’t blame me when you find yourself writing a negative review? More
by markinpcola
Employees Worked With
Tony Teschel, Michael Campbell, Amanda Harris
January 02, 2014
This dealership is very dishonest and practices yo yo financing scams. I had to go back to the dealership a few times because of the PAL I had did not go through because of the negative equity and the de financing scams. I had to go back to the dealership a few times because of the PAL I had did not go through because of the negative equity and the dealership nor the loan company pointed this out. I originally had went to the dealership to go buy a used car and the dealership ended up selling me a car for $5,000 more than what the car was worth. They also ended up selling my car that I traded in for 6,000 more than what they gave me for the car. Please steer clear of this dealership! -------------UPDATE 01/06/2014-------------------------------------------------------------------------------------------------------------------------------------------- Today the issue was resolved after talking to the Used Car sales department manager, Sarah Chapman. This showed that this dealership is willing to ensure that its customers have a great overall experience. I really appreciate the willingness of the dealership to have great customer service. I look forward to the possibility of doing business with them in the future. More
by bvelez
Employees Worked With
Timmy Teschel, Sarah Chapman
December 04, 2013
We went to BOB TYLER TOYOTA looking to test drive a pick up on Nov-30, 2013. We were four, two adults and two small children. I thought with all of us together would be easier to decide on which truck to ge up on Nov-30, 2013. We were four, two adults and two small children. I thought with all of us together would be easier to decide on which truck to get. We walked in, no appointment, and Dave Bratcher greeted us. We walked with Dave and saw a few vehicles side by side for better comparison. Dave was excellent and gave us one of the greatest customer service experience. He helped us by listening and answering our questions, as well as understanding our needs. He was great with our children also, for which we are very grateful. We later met Sara and Kim, great ladies! Overall, we had a very pleasant experience. Dave will be my first choice on helping us to purchase a vehicle! More
by g4t1t4
Employees Worked With
Dave Bratcher, also worked with Sara and Kim
November 30, 2013
I drove over 200 miles to buy a car from Bob Tyler Toyota after having a few bad experiences locally. The price on auto trader was almost unbelievable, but we went anyway after speaking to a rep over the ph after having a few bad experiences locally. The price on auto trader was almost unbelievable, but we went anyway after speaking to a rep over the phone. The price was set, no haggling, no pressure, just a good deal. Jason was our sales rep and was very professional and knowledgeable and he made us feel at ease. It was well worth the drive. More
by luvi2
Employees Worked With
Jason Whistle
November 22, 2013
Fraudulent Toyota "Certified" inspection. Wiper hose lines leaky & knawed, fluids empty & not checked, list goes on. BTT admitted mechanic fired for not doing inspections & now they won't pa Wiper hose lines leaky & knawed, fluids empty & not checked, list goes on. BTT admitted mechanic fired for not doing inspections & now they won't pay to have another dealer perform Certification inspection they failed to do properly. Six weeks from purchase & still have no title for CASH deal! 2011 FJ Cruiser basically has worthless certification. Live 200 miles away & local dealer cannot do work unless they prepay due to bad collection history. Randy Brooks refuses to authorize certification inspection by local dealer, even though BTT fraudulently represented to Toyota corporate that car passed Certified inspection. LIARS & FRAUDS! No reasoning with this person who obviously lacks ability to deliver any modicum of service. Incidentally, we are only talking about a $530 bill for the inspection! Laughable & maddening situation! I will never buy anything from BTT again! More
by Lady Gator JD
Employees Worked With
Randy Brooks
October 02, 2013
Our involvement with the skilled team at Bob Tyler made our car buying experience so enjoyable that we decided to purchase two automobiles from them within a week of each other. They were straight forward our car buying experience so enjoyable that we decided to purchase two automobiles from them within a week of each other. They were straight forward with choices that were well within our payment range. Our sales person Raquel stayed extra-long hours showing us many wonderful choices; she is a true professional with negations and answered all of our questions and concerns during and after the purchase. Even a month later she keeps in contact to be sure we are happy with the cars. I would recommend my friends and family to Raquel if they ever are in the car market. Great job goes to Mike, Austin, Raquel and everyone else of the team!! Kent, Teenia and Bekka Rodriguez More
by KentRodriguez
Employees Worked With
Michael Campbell
September 25, 2013
This was the best experience of my Life!!! Kory and Amanda took great care of me. I got everything I asked for exactly. They were fair and worked out a great deal for my budget. This is a dealership Amanda took great care of me. I got everything I asked for exactly. They were fair and worked out a great deal for my budget. This is a dealership I definitely trust. Thank you Bob Tyler Toyota!!! Asha Peterson, 2013 More
by Truebronzebeauty
Employees Worked With
Kory, Amanda Harris
September 22, 2013
Bob Tyler Toyota was the first dealership I came to going south on hwy 29 just before entering car city. I asked my daughter to pull in there and I would begin my search for a new vehicle. We were greeted south on hwy 29 just before entering car city. I asked my daughter to pull in there and I would begin my search for a new vehicle. We were greeted very pleasantly by Sheila Moore. She inquired about the reason for my visit and I replied beginning my search for an .SUV. she invited my 87 yr old Mom and daughter to wait in the comfort of the lobby while she assisted me. Sheila listened without interruption as I gave her everything from my needs to the color choice I woulld like. She said I can help you with that let's begin over here. At the end of our walk around the car lot she had diligently and kindly allowed me the time to decide that a Venza met my needs. We talked about my price range and after much hard work by her and 2 managers I drove my 2012 Venza home tonight. My sincerest thanks to Sheila, an. Employee that Bob Tyler Toyota can be very proud of, needless to say should I be in need of a vehicle in the future Bob Tyler Toyota will be my first stop and Sheila Moore will be the person I ask for. More
by lehatc
Employees Worked With
Shelia Moore
