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Bob Tyler Toyota
Pensacola, FL
503 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 503 reviews
September 27, 2014
Remarkable Greg was extremely helpful. He provided fast service. Everyone was friendly and nice. Great attitudes and advice. I would recommend anyone to Bob Tyle Greg was extremely helpful. He provided fast service. Everyone was friendly and nice. Great attitudes and advice. I would recommend anyone to Bob Tyler Toyota in Pensacola, Florida. More
by krystal.bell.5
Employees Worked With
Greg Besteda. Kim Douglas.
September 22, 2014
Very unsatified customer We purchased a 2010 Chevrolet HHR in October 2013 from Bob Tyler Toyota. 3 months after purchase the power steering pump went out so I called and lef We purchased a 2010 Chevrolet HHR in October 2013 from Bob Tyler Toyota. 3 months after purchase the power steering pump went out so I called and left the sales manager a message to call me since the car had an "inspection" before we purchased it but still to this day have not received a phone call back. We also purchased the Car Care Service Plan. I was reluctant to purchase the service plan since I do not live in Pensacola but was assured by the sales manager that Pep Boys would honor this program so we purchased it. I went to Pep Boys to use the Car Care Service Plan yesterday and they have never heard of the plan and do not except it. Very unhappy and will never recommend Bob Tyler to anyone I know. More
by wagnerwes
Employees Worked With
Sarikaya, Kubil
July 04, 2014
Great experience I had an overall great experience buying my new Toyota Camry. Our Salesperson, Sheila was very helpful and friendly...not pushy at all. She even too I had an overall great experience buying my new Toyota Camry. Our Salesperson, Sheila was very helpful and friendly...not pushy at all. She even took the time to show me how to use the backup camera. They didn't have the exact Camry I wanted on the lot so they ordered it for me. When I came to pick it up Sheila had everything ready to go, full tank of gas, set up my Bluetooth, called my insurance, etc. I got a really good deal on the Camry from the manager, David.. It was not stressful, and there was not a lot of back and forth haggling on the price. It was actually very easy, I would definitely recommend this dealership! And make sure to ask for Sheila! More
by Tburdess
Employees Worked With
Sheila, David
July 03, 2014
great service Excellent service. They everything possible to accommodate me at the price and payments I could afford. No pushy sales pitches they showed me only wh Excellent service. They everything possible to accommodate me at the price and payments I could afford. No pushy sales pitches they showed me only what I wanted to see not a bunch of cars I wasn't interested in. More
by akuenzle
Employees Worked With
sheila moore
June 13, 2014
Great Experience I visited Bob Tyler Toyota last Friday hoping to look at a Toyota Tacoma and was greeted by salesman Shawn Eidson. I told him what I was looking for I visited Bob Tyler Toyota last Friday hoping to look at a Toyota Tacoma and was greeted by salesman Shawn Eidson. I told him what I was looking for and he immediately told me about three Tacomas they had with details on all three. He was very knowledgable about their inventory. We then walked the lot to look at the Tacomas and found one that was the color and price range I was looking for. We test drove it and decided to sit down and talk numbers. He wasn't at all pushy and made me feel very comfortable. Shawn and Sales Manager Sarah Chapman worked with me tirelessly to get the price to a place that worked for me. Once we agreed I was taken over to Finance Manager Chris Woods. I went in hoping to keep my payment down as low as possible and wasn't looking to add anything else. Our meeting was short and sweet. He obviously knew his stuff. He began to explain all of the available warranties he could offer me. I was skeptical at first but he was able to find an interest rate 2 points lower than my long time Credit union! And kept my monthly payments lower than they would've been with my bank, even though I added every warranty available! Needless to say I was extremely satisfied with my experience at Bob Tyler Toyota and would strongly recommend visiting this dealership. More
by Dustinsocc
Employees Worked With
Shawn Eidson, Sarah Chapman, Chris Woods
June 06, 2014
price changer I was interested in a vehicle they had listed online. So, I emailed them for their rock bottom price. Their rock bottom price was almost $1000 more I was interested in a vehicle they had listed online. So, I emailed them for their rock bottom price. Their rock bottom price was almost $1000 more than the advertised price. Since I was from out of state, they adjusted the price again because of sales tax. In less than 24 hrs on the day I decided to take a test drive I looked on the internet and there was the same car advertised at $334 less than the deal they had just quoted me. I emailed them once again and asked about it and was told the manager had stepped in and lowered the price. But, noone had informed me about the price drop. They are not willing to negotiate at all. What ever price they have advertised just add about $1000 to it and check the local listings before you buy. I would recommend you take your business elsewhere to a more competent dealer. More
by doylebrooksjr
Employees Worked With
SunShyne Holbert
May 26, 2014
Great Experience buying my new Toyota Corolla Sport After much research and shopping, i finally decided on getting a 2014 toyota corolla. This decision was made after looking at and test driving several After much research and shopping, i finally decided on getting a 2014 toyota corolla. This decision was made after looking at and test driving several new vehicles. Shortly after shopping, i decided that Toyota was the way to go. After testing the Camry Hybrid, Camry and corolla, i decided that the corolla really did what i needed it to do and a a price i liked. Jared, my sales person did a great job of telling me the differences between the cars and models. His customer service was by the far the best i have seen in the past 3 months of car shopping. I traded in my Suv, and got a great value for it, and with the help of Mrs. Sarah and Jared i was able to get the car i wanted at a price that fit my budget.Mr Genest was also very knowledgeable with my questions in regards to insurance and other financial questions i had. I really appreciate the way that Bob Tyler's team handled the purchase of my new vehicle. More
by christiangarabedian
Employees Worked With
Jared M Peevy ; Sarah Chapman ; Kevin Genest
May 23, 2014
Amazing sales staff! I started my vehicle search like most do, the internet. I was responded to quickly by Jenny McQuaig and set an appointment for my Lexus test drive. Up I started my vehicle search like most do, the internet. I was responded to quickly by Jenny McQuaig and set an appointment for my Lexus test drive. Upon arrival I was warmly greeted by her and her manager Ken. The Lexus I wanted to test drive was already pulled to the front with my sales person Tony Teschel ready to go. Because Jenny had worked out the details of pricing prior to my arrival, the transaction was seamless. I was even able to fit an extended maintenance package with Kim in finance. This was the easiest car buying experience I've ever had. More
by LexusLover83
Employees Worked With
Jenny McQuaig, Tony Teschel, Kim Douglas, Tony Teschel
May 22, 2014
best dealership ever I came in with trouble and left feeling like family. They looked out for me very well. The level of cohesion and overall togetherness' in there is ast I came in with trouble and left feeling like family. They looked out for me very well. The level of cohesion and overall togetherness' in there is astounding and more than I have ever been thought of. These people care. More
by shagg342
Employees Worked With
tim, kim , sarah
May 17, 2014
A Good Experience at First I decided I wanted to check out this dealership since it was right down the street from where I live. They are involved in the USAA buying program so I decided I wanted to check out this dealership since it was right down the street from where I live. They are involved in the USAA buying program so I got a price certificate from USAA and headed in to take a look at some cars. I walked in and met Bob Fite who greeted me and asked me about the kind of car I was interested in. He was super cool and even though I hadn't called ahead or anything he took me out, showed me a Corolla, and even let me test drive it. He was able to answer all the questions I had and made me feel really comfortable about the car. We move into the dealership to talk about pricing and this is where things start to go bad. I will admit right now that I should have shown him the USAA certificate first thing, but this was my first time buying a car in 10 years and the very first time using this program - so I had no idea what I was doing. The initial price he gave me was something really ridiculous, like in the 20k range. I showed him the email I got from Bob Tyler Toyota on my phone and he took it and disappeared into the back. I sat there for a while assuming they were talking about the price I was quoted from the USAA car buying service. I figured I had done something wrong. Well, when Bob came back he was with Michael Campbell. Michael proceeded to tell me that the estimated car wasn't on the lot and was a "Corolla LL." I was a little skeptical, as I had read up on the Corolla and had only seen the 'L' model, not this 'LL' model. Now, if he meant a car that had some options removed that is much different than a model called the 'LL.' But, hey, I'm not a car guy, so I listen anyway. Michael starts in trying to match the estimated price (by the way, when I built the car on USAA it was for an 'L') by throwing out that they can get me a college graduate discount. Ok, that's great. The downside is I have to switch over to Toyota financing. I thought I was pretty clear when I mentioned that the reason I was going with USAA in the first place was to take advantage of their buying program special APR, but Michael tried to talk me out of it anyway. C'mon man, no way you're beating 0.59APR for the first 36 months. It's just not feasible. At this point I was feeling pretty uneasy about the whole thing. In Bob's defense he just kind of watched, so Bob, I don't blame you for my bad experience. I declined everything and before I left Michael let me know they weren't trying to be pushy or anything. Well, you know Michael, in my experience if you have to say something like that then you're probably doing it. I guess my facial expressions gave away how skeptical I was about the whole thing. Anyway, I walked out and didn't go back. I ended up getting my car from another dealer. I will say this in case Bob Tyler Toyota is reading it: the most important thing in business is building trust and community. Yes, you need to make a profit, but earning a person's trust is an absolute must. When someone feels comfortable around you they become more open - more willing to spend their money. I could have easily purchased the car that day, but the over-aggressive push on Toyota financing pushed me away because it's not what I wanted. Building community is going to have to be Bob Tyler's biggest goal if it wants to push that 7.5 million dollar lawsuit into the background and start anew. More
by KirbyBridges
Employees Worked With
Michael Campbell, Bob Fite
