Bob Tyler Toyota

I started searching for and getting a quote for the Grand Highlander online on Saturday, and scheduled to visit the lot on Sunday. Based on my selections online, I already knew that they did not have the veh Highlander online on Saturday, and scheduled to visit the lot on Sunday. Based on my selections online, I already knew that they did not have the vehicle that I wanted on the lot, but I wanted to view the Highlanders that they had available in the event I liked them, I would order one from them. A member sent my information over to a sales associate to contact me to schedule on Sunday. Mrs/Ms. Brooke then contacted me via email to setup an appointment, and I advised her that I just wanted to check out the vehicles they had in stock, and that I would make my decision depending on how long it typically takes to order a vehicle. I scheduled for 1 p.m. on Sunday and Brooke advised that she would bring one of the Highlanders around to the bay for a test drive/viewing. She went out to get the vehicle and returned empty handed, then advised that there was a Highlander parked in the lot that we could walk over to view. After getting to the vehicle, she realized that she had the wrong keys, so my spouse and I waited for her to get the keys for another Highlander parked elsewhere in the lot. Upon her return with the vehicle, she nearly struck another customer in the parking lot that was exiting his vehicle, and she ignored that it even happened. She then left to get the keys (again) for the Highlander that she was originally going to show us. Returned empty handed once more. We ended up taking the one she drove over on a test drive and there was zero conversation regarding the vehicle or its' features during the test drive. After returning to the lot, she told us that she wanted to show us the interior of the Landcruiser that was on the lot because it had very similar features to the Highlander trim we wanted to see. She left to get the keys and never returned. Another associate brought the keys out and advised that Brooke had another customer that she was taking care of. I came with a pre-approval for $99K and left extremely disappointed. My spouse was also considering trading in his Ram for a sedan from the dealership, but Bob Tyler just lost two customers and two sales. More

After purchasing 4 cars at bob tyler this is the last time doing business with them. First time doing a lease. There’s no transparency, no professional environment, salespeople are in competition and not time doing business with them. First time doing a lease. There’s no transparency, no professional environment, salespeople are in competition and not about customer satisfaction. Always read, ask questions and never sign any document if you don’t understand any words. More

I bought a car from Ramon at Bob Tyler Toyota and he was amazing! I went on the lot looking for a RAV4 but had to think about it. I messaged Ramon that night. He. came in the next day on his off day to help amazing! I went on the lot looking for a RAV4 but had to think about it. I messaged Ramon that night. He. came in the next day on his off day to help me with the purchase. He made the sale so easy and was so helpful with any questions we had. I am loving my new Toyota!! More

I called to get pricing information on a vehicle, and the salesman accused me of being a "secret shopper," whatever that means. He also claimed he had never heard of a "doc fee" before, insisting it's typica salesman accused me of being a "secret shopper," whatever that means. He also claimed he had never heard of a "doc fee" before, insisting it's typically included in the vehicle price. Only when I mentioned his own dealership's doc fee did he acknowledge it. He also refused to provide the out-the-door pricing. Overall, a very shady and questionable experience. More

The service department provided me with outstanding service. I was visiting Pensacola and my truck had a problem. I call the service department on a Friday afternoon and they repaired it on Saturday mo service. I was visiting Pensacola and my truck had a problem. I call the service department on a Friday afternoon and they repaired it on Saturday morning. Now that is outstanding service. Thanks Wade More

I am thoroughly satisfied with my experience at Bob Tyler Toyota. First, I'd like to say that I am very thankful to have gotten the salesman that I got--Demarious. He is incredibly personable, and, I believe Toyota. First, I'd like to say that I am very thankful to have gotten the salesman that I got--Demarious. He is incredibly personable, and, I believe, seeks to help the buyer out as much as he can. I have alot of faith in my purchase (a 2015 Camry). I believe I got it at the right price--they even came down to account for some repairs that I will most likely need in the future (not serious repairs though). I will definitely be recommending Bob Tyler Toyota and Demarious to my friends. More

Here is why I will never go to Bob Tyler Toyota again. Years ago they had this deal where if you were standing in front of the right car at the right time you would get it for great price. I was the one s Years ago they had this deal where if you were standing in front of the right car at the right time you would get it for great price. I was the one standing in front of the car but it was a MAJOR SCAM. By the time they put all of their fees on it the price was far more than the worth of the vehicle. SCAM!!! Recently I called for the price of an oil change in my Avalon Hybrid. Crystal told me it was $69. When I picked up the car it was closer to $100. SCAMED AGAIN. I won't go back!!!! More

I have purchased a Toyota Crown from Tony Teschel at Bob Tyler Toyota. I think he is the best salesman, very professional. I would buy another from him when I decide to buy Tyler Toyota. I think he is the best salesman, very professional. I would buy another from him when I decide to buy More

*BUYER BEWARE* worst decision I ever did to trust bob tyler Toyota to put me in a RELIABLE car. Just 3 days after knowing the car was messed up took it back up and said I was stuck with the car. Here I a tyler Toyota to put me in a RELIABLE car. Just 3 days after knowing the car was messed up took it back up and said I was stuck with the car. Here I am a month later of purchasing the car and the ENGINE LONG BLOCK HAS TO BE REPLACED (the engine). Literally told me they replaced multiple things and fixed the cause of the engine light then days later the engine light cut back on and they just turned it off and told me not to worry about it and would not take the car back. They KNEW what was wrong with the car especially with the codes coming back as misfire cylinder 3 and sold me a car that was a ticking time bomb. I am absolutely DISGUSTED by how taken advantage of and lied to. I was. PLEASE DO NOT GIVE THESE PEOPLE your business as they do not CARE about your well being. They knew the situation I was in with just being in a terrible wreck needing something reliable and here I am stuck with a 9,000 bill on a 20,000 car and they are not willing to do a thing or have the decency to even give a call back. This was absolutely wrong and I hope I can save someone else from being taken advantage of the same way I was. BOB TYLER IS A DISGRACE. UPDATE: it has been three months since I purchased the car and it has been in the shop waiting for the warranty company to approve the replacement of the engine, I am now responsible for the deductible and other charges for the repair of the vehicle. Yes it is less than the 9,000.00 above but the point and fact is BOB TYLER SOLD ME A CAR WITH COOLANT INTRUSION, the car was messed up when purchased and now I’m facing the consequences because of the vehicle they sold me and they are STILL not willing to help with any of the cost. DISAPPOINTING AND DISGRACEFUL of the service they have given me when making a car purchase. Please don’t not give these people your money or time. More

I searched Fort Walton, Panama City, Tallahassee, Enterprise, Mobile, Montgomery, Birmingham, New Orleans and Jackson MS and found my used 2023 Subaru Ascent at Bob Tyler Toyota in Pensacola. BUT I H Enterprise, Mobile, Montgomery, Birmingham, New Orleans and Jackson MS and found my used 2023 Subaru Ascent at Bob Tyler Toyota in Pensacola. BUT I HIT A HOME RUN when I got SAWYER MARTIN as my agent. WOW - who would think a guy at Toyota would have a working knowledge of a Subaru and better yet did not try once to convert me Toyota (maybe next time). This guy even came in on his day off to close the sale - convenient for me, but I suspect not so much for him, Ask for Sawyer - you won't regret what a blessing he will be!! More