Bob Tomes Ford - Service Center

I was very disappointed that i made an appointment to drop my vehicle off and when I dropped it off the man immediately told me that he wouldn't even be able to look at it for a week but that I had to le drop my vehicle off and when I dropped it off the man immediately told me that he wouldn't even be able to look at it for a week but that I had to leave it there and couldn't bring it back the next Monday when he would actually be able to look at it. I don't understand the need to leave my vehicle there when it wasn't even being looked at. After being there for a full week they finally looked at it and from that point on the service was fine but I really could have used my vehicle for the 6 days I was forced to wait while it simply sat there in their parking lot. I asked the guy why I couldn't just take it with me and bring it back on the Monday they could actually look at it and he said that in order to reserve my place in line I had to leave my car there. That makes absolutely no sense to me. More

Good concern for my situation. Pleasant, professional service from all involved . Timely delivery of the maintenance on the vehicle Pleasant, professional service from all involved . Timely delivery of the maintenance on the vehicle More

Dropped my truck off and got a ride to work, service was completed ahead of schedule, got picked up from work and brought back to the dealership. The care for Customer satisfaction is priority at Bob Tomes completed ahead of schedule, got picked up from work and brought back to the dealership. The care for Customer satisfaction is priority at Bob Tomes Ford! More

Jeff French is and amazing service rep. He is personable and honest. He always answers his phone or if he doesn’t answer, he returns calls promptly. He even personally delivered our car to He is personable and honest. He always answers his phone or if he doesn’t answer, he returns calls promptly. He even personally delivered our car to our house after having the tires replaced. He is a fantastic example of what a service rep should be. More

Very accommodating and friendly service consultant ( Larry). Recall services were completed in promised time frame. Truck was delivered clean. Overall very satisfied with service dept. Larry). Recall services were completed in promised time frame. Truck was delivered clean. Overall very satisfied with service dept. More

Mr. Perez was awesome. He was kind, informing, and helped quicker than expected with very high quality service. quicker than expected with very high quality service. More

Very friendly, easy to work with and quality in getting all the answers to all my questions, specially Emily Castillo. She was angel I got the truck of my dreams because of her. Thank you all the answers to all my questions, specially Emily Castillo. She was angel I got the truck of my dreams because of her. Thank you More

Brodie in service was amazing. Quick, efficient, everything delivered as promised!! Go see him for any of your car service needs Quick, efficient, everything delivered as promised!! Go see him for any of your car service needs More

Great service, nice people. Fast and friendly upgrade done to my computer and fix of the brakes. Fast and friendly upgrade done to my computer and fix of the brakes. More

Great service! Prompt, efficient, friendly, and knowledgeable. Great communication as well. Will definitely use in the future. Prompt, efficient, friendly, and knowledgeable. Great communication as well. Will definitely use in the future. More