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Emily Castillo
Emily Castillo at Bob Tomes Ford

Emily Castillo

Certified Customer Specialist

Bob Tomes Ford

950 S Central Expressway
McKinney, TX 75070

Contact Me
4.6
114 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.6

114 Reviews

Write a Review

114 Reviews of Emily Castillo

March 24, 2026

Dealership Rating
Employee Rating

Perfect transaction! Flawless and fast! Everything was perfect and I’ll definitely buy my next vehicle from them! Thank you! More

by jeff.m.lowery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bridget Campbell, Wade Baskin, Artie City, Andre Darias, Sedric Boler, Deiar Anad, Mo Bazih, Ameen Hekmatullah, Tristan Anderson

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February 20, 2026

Dealership Rating
Employee Rating

Emily castro was the worst sale person i ever came across with, lazy worker. Very disappointed. More

by Estefani
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
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Feb 20, 2026

Bob Tomes Ford responded

Estefani, we’re truly sorry to hear how disappointed you were with your recent visit. It’s frustrating to feel that you didn’t receive the level of attentiveness and professionalism you expected, and we take feedback like this very seriously. We weren’t able to locate your information in our system, but we absolutely want to learn more about what happened. Taylor Munden, our New Car Director, would appreciate the opportunity to speak with you directly. You can reach him at tmunden@tomesautogroup.com or (214) 544-5009 at your convenience. Thank you for taking the time to share your feedback. Talk soon. Best wishes!

February 17, 2026

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Employee Rating

Dealer was great moving me quickly through the buying process and into my new vehicles More

by CWP3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 17, 2026

Bob Tomes Ford responded

CWP3, thanks for sharing 5-stars! We're glad to hear our team was quick and provided a great experience! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

January 11, 2026

Dealership Rating
Employee Rating

I had a great experience from start to finish! Emily was extremely friendly, knowledgeable, and attentive. I would definitely recommend this dealership and working with Emily. More

by RAMONCARRANZA90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Bazih

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Jan 12, 2026

Bob Tomes Ford responded

RAMONCARRANZA90, thanks for sharing 5-stars! We're pleased to hear Emily is friendly, knowledgeable, and attentive! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

January 11, 2026

Dealership Rating
Employee Rating

I had the best experience I have ever had in my life at Bob Tomes ford. More

by Drewblount15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Blessing, Bridget Campbell, Wade Baskin, Sedric Boler, Deiar Anad, Christopher Hoffman, Mo Bazih, Tristan Anderson , Liam Bayley

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Jan 11, 2026

Bob Tomes Ford responded

Drewblount15, thanks for your 5-star praise and kind feedback noting the best experience you've ever had at a car dealership with us! Your kind words mean the world! Congrats on the new ride! We appreciate your business and your note. See you next time. Thanks again!

January 07, 2026

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Employee Rating

Love Bob Tomes Ford. Emily was a great help, was patient and helped me get the truck I wanted! More

by alex.silva2811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 07, 2026

Bob Tomes Ford responded

alex.silva2811, thanks for sharing 5-stars! We're glad to hear Emily was patient and helpful! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

December 22, 2025

Dealership Rating
Employee Rating

Emily was absolutely a dream to work with. She was honest, fair and got my husband and I into 2 brand new vehicles. We cannot recommend her enough! We will definitely be using her for our futu More

by Molly.bakken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tommy reed

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Dec 22, 2025

Bob Tomes Ford responded

Molly, thanks for sharing 5-stars! We're glad to hear Emily is honest and fair! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

December 21, 2025

Dealership Rating
Employee Rating

My wife and I had a great experience purchasing two vehicles when we needed it most. More

by Justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 22, 2025

Bob Tomes Ford responded

Justin, thanks for sharing 5-stars! We're glad to hear our team provided a great experience! We appreciate your endorsement and look forward to serving you again in the future. Thanks again!

December 10, 2025

Dealership Rating
Employee Rating

Clint Harris made buying my new Ford truck a breeze—no pressure, total honesty, and he genuinely listened to what I needed. He knows the Ford lineup inside out, got me the best deal possible, and handled More

by EV.CONSULTING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bridget Campbell, Wade Baskin, Clint Harris, Tristan Anderson , Marco De Tomas

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Dec 10, 2025

Bob Tomes Ford responded

EV.CONSULTING, thanks for sharing 5-stars! We're pleased to hear Clint Harris is honest, genuine, and provided the best car buying experience you've ever had! We appreciate your endorsement and look forward to serving you again in the future. Take care!

November 17, 2025

Dealership Rating
Employee Rating

It was straightforward and easy. I felt like there wasn't a lot of xx and I was very pleased with the ease of the process. Emily was incredibly helpful More

by JACOB.GALLIMORE.217
Recommend Dealer
Yes

Other Employees Tagged: Emily Castillo

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Nov 17, 2025

Bob Tomes Ford responded

JACOB.GALLIMORE.217, thank you for sharing 5-stars! We're pleased to hear your experience with us was straightforward and easy. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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