Bob Tomes Ford - Service Center

We have been Ford Customers for over 30 years and have never had a negative experience with Ford before now. My husband and I bought a new 2019 Ford F150 from Bob Tomes Ford that had only 7 miles on it wh never had a negative experience with Ford before now. My husband and I bought a new 2019 Ford F150 from Bob Tomes Ford that had only 7 miles on it when we drove it off the lot. We started having problems with white smoke from the engine right away but thought it might just be due to the truck being new. We took it to Bob Tomes Ford Service for maintenance/repairs and while there, we brought up the issue of the white smoke and having to add oil several times before it hit 60,000 miles. Bob Tomes Ford could not figure out the problem. Now that the truck is past the original Ford warranty of 60,000, (truck has 90,000 miles), we were told it and needs a new engine. We were not worried because Bob Tomes Ford sold us the truck and their salesman sold us an extended warranty at the time of purchase. We thought it would be covered with no problem. As it turned out, the Ford salesman sold us a warranty directly from them but it was NOT a Ford Warranty! Now the service department is saying the warranty company won't move forward with the repairs unless we provide proof of all oil changes since purchase. I explained that we do not always take our vehicle to the same oil change place so it would be difficult to gather all receipts but I was able to send them 8 or 9 Receipts of Oil Change. The service department has continued to tell us we need to provide more receipts or they can't move forward. I also have learned that the newer Ford trucks have a plastic oil pan & plug and it is a known problem with leakage (just google Ford Yellow plug). The fact is that no vehicle should need a new engine before 100,000 miles even if it had only 8 oil changes (which it had more but I do not have proof. I thought Ford would back up their product under the original 60,000 pier train warranty they advertised since we took it for service before 60,000 for the issue, but we have been told they will not. The warranty Bob Tomes Ford sold to us at time of purchase is not going to cover the engine either. We are incredibly disappointed with Bob Tomes Ford who sold us a truck that failed us, a warranty that failed us, and a service department that failed us by not recognize a serious issue before our truck was out of Ford warranty. We have lost all faith in this dealership, Ford as a product, and Ford as a company . More

Beau helped me book an oil change and it was great very great experience he was very proactive with keeping me updating on when my car would be ready! great experience he was very proactive with keeping me updating on when my car would be ready! More

I am 77 years old and a engineer in tool engineer am have 50 in my field , I have had plenty of work done at dealerships and the service manager Jeff French is the best one and most knowledgeable person I ha 50 in my field , I have had plenty of work done at dealerships and the service manager Jeff French is the best one and most knowledgeable person I have ever had and went out of his way to get the problem solved and you can tell he is a knowledgeable in his field and makes you feel good about dealing with him and goes out of his ways to make you feel comfortable with his recommendations and is not just a paper pusher he knows his business line and the mechanics ability and tells you he has a great machanics for the type of work you're having done, then he has you meet the machanic in my case David and he was so knowledgeable and told me I didn't need everything I told him to do and found out what was wrong and could cost 1/4 the price what I insist to go with he also one of the best machanic I ever worked with ( not just a replace with a new one and see if that works, they told me it would be ready in a day or or two and it was, Like I said I am 77 years old and never had such great work and professional in all my life. Go there you will not be disappointed More

Great service work completes on time as promised I would recommend there work and service manager kept me informed at all times recommend there work and service manager kept me informed at all times More

The personal attention is first class. Every employee is very personal, professional, and thorough. Enjoyed working with them. Thank you! Every employee is very personal, professional, and thorough. Enjoyed working with them. Thank you! More

Austin was my service advisor. He kept me up to date on my car and when I could pick my car up. Great customer service. I will definitely go back if need be and I will ask for A He kept me up to date on my car and when I could pick my car up. Great customer service. I will definitely go back if need be and I will ask for Austin. Awesome service advisor. Great service advisor. More

Ivan was amazing and kept me up to date on my trucks progress. The dealership is busy so I understand delays. Thank you for getting my truck running! progress. The dealership is busy so I understand delays. Thank you for getting my truck running! More

Very professional and always super helpful. They are also very timely with services, my vehicle was in and out in 24 hours! They are also very timely with services, my vehicle was in and out in 24 hours! More

Went for an oil change. Service was completed quickly and accurately. Will continue to use them. Service was completed quickly and accurately. Will continue to use them. More