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Bob Swope Ford
Elizabethtown, KY
72 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 72 reviews
October 18, 2015
Great customer service Just purchased a 2015 Escape and was had a great experience all the way - Justin found us a vehicle in our price range and with all the options we des Just purchased a 2015 Escape and was had a great experience all the way - Justin found us a vehicle in our price range and with all the options we desired. I would highly recommend Justin as your sales associate, he found all the rebates and made sure that we were satisfied. The whole process was effortless - beginning to end. More
by R Elliott
Employees Worked With
Justin, Andrew
October 10, 2015
Service center not the best Made 2 trips for a diagnostic to be told my airbag rcm was bad and the part wasn't correct cause I didn't buy it from them, but a different ford. I wa Made 2 trips for a diagnostic to be told my airbag rcm was bad and the part wasn't correct cause I didn't buy it from them, but a different ford. I was given the part number by them for my specific vin, but now it's not the right one. Extremely frustrating, I will find a different ford dealership to fix the problem. I felt as though it was a pain for them because I had questions. Not the customer service I like to recieve. More
by Fusion23
Employees Worked With
?
May 25, 2015
Very helpful in my time of need! I truly cannot say how helpful the people at Swope’s Ford have been to me today! I was driving through Kentucky on a long distance move from New York I truly cannot say how helpful the people at Swope’s Ford have been to me today! I was driving through Kentucky on a long distance move from New York to Texas when my brakes had an issue. Of course being that it is Memorial Day weekend most stores are closed and parts are hard to find but the awesome people at Swope’s took me in and went absolutely above and beyond helping me. Jeff drove me to different stores in search of a bolt I needed without hesitation and when that search came up empty he offered to take me to and from my hotel! Ultimately they loaned me a vehicle for the night which was an absolute god send. I cannot say enough about how helpful the whole office has been in my time of stress and panic! More
by Dan
Employees Worked With
Jeff, Ron
March 03, 2015
Car service center is the worst. The dealership is awesome to bad it does not go to the service center were you have the work done. I made the mistake of taking my 03 Ranger down for The dealership is awesome to bad it does not go to the service center were you have the work done. I made the mistake of taking my 03 Ranger down for a clutch problem, Here's the kicker the tech said I had a main seal leak hmm I guess they did not think I knew the differance. I wont continue to ramble about this however I will also say that they were 2 weeks late getting me my truck back then the bill I almost had a stroke. I would never recommend there service center to anyone. Like I said the dealership rocks to bad the service centers do not. FYI the labor costs were more then the parts. More
by notahappycamper
Employees Worked With
Derrick
September 18, 2014
BEWARE: Dealer not concerned about customer's safety I found the vehicle that fit what I had been looking for, a 2013 Taurus SHO, on the website for Bob Swope Ford in Elizabethtown, KY. The actual trans I found the vehicle that fit what I had been looking for, a 2013 Taurus SHO, on the website for Bob Swope Ford in Elizabethtown, KY. The actual transaction of purchasing the vehicle was painless and the sales associate was very accommodating and friendly. I decided to purchase the vehicle despite discovering that the dealer had permitted the vehicle to be driven as a demo by a salesperson and the mileage was higher by 3500 than the website indicated. There wasn't much I could do about the mileage, but it should have been my first hint that something was off with a dealer that is putting that many miles on cars they have posted for sale online with the odometer reading documented. The financing process was also uneventful and satisfactory. Because this was a Saturday, the detail department was closed and the Cilajet sealant that was part of the purchase couldn't be applied that day meaning another 2+ hour drive from Nashville would be required. I scheduled to take a day off and made the trek to drop off the dealer. They tried to give me a little loaner Focus but ultimately provided a decent Explorer Sport which seems more appropriate considering the inconvenience. My son and I spent the next 6 or so hours in Louisville making the best of the day. We finally picked up the car and it looked very good and headed home to Nashville. Now this is where the issues began; not knowing the service history I took it to my local dealer and had them do a complete service just in case. In the course of doing this I found out that the vehicle had never been run through any sort of service at Bob Swope Ford at all despite them clearly driving it regularly through a service interval. Additionally and most alarming is that despite the vehicle being on their lot long enough to accumulate 3500 miles and my separate visit back, they completely failed to discover and carry out 2 safety recalls (for your reference the specific recalls are 13S04 Fuel Delivery Module Replacement and 14S10 Right-hand Front Half-shaft Retention to which I will let you look up online and decide seriousness for yourself) that my local dealer considered serious enough to recommend not driving the vehicle until they were completed. I was also informed directly by their used car manager that their standard policy/procedure if for no used vehicle to EVER leave their lot with outstanding safety recalls, not because it is required on used cars, but because it is in the best interest of their potential customer’s safety. I contacted Bob Swope Ford in writing asking that their GM please call me. The gentleman who did finally call wasn't the GM but he represented the dealer. This representative was very cavalier about my concerns on their lack of concern for customer's safety to which he casually dismissed my concerns and stated that I should have found them myself using a Carfax report. Their attitude was indifferent and dismissive. I don't typically take time to write reviews but I want to make anyone I can aware that given the option, they should consider any non-Swope Auto Group owned dealerships since this apathetic attitude towards their customers safety is likely systemic throughout the organization. More
by ChristopherY
Employees Worked With
Samantha
September 07, 2014
Pleasant atmosphere. Had an issue from a previous Ford Dealership, First called Bob Swope and spoke to their Mgr. Ron. He wasn't sure he could help but told us to come on Had an issue from a previous Ford Dealership, First called Bob Swope and spoke to their Mgr. Ron. He wasn't sure he could help but told us to come on in. He told us to smile and ensured he would help in anyway he could. After a week worth of contact from Ron and Kalvin, and the Finance Mgr. They were able to help fix my issue. Can't say enough about the sales people there, even the ones not involved with this issue, everyone's always smiling. they are all pleasant and speak to you. Makes you feel comfortable, feels like they value you as a customer. Looks like it would be a fantastic place to work. If you are in the market for a new or used Ford vehicle, I would try them first, Even with as busy as they are, they have plenty of time to help make sure you are taken care of. More
by jswi566
Employees Worked With
Kalvin, Ron, and the finance Mgr.
June 13, 2014
Best Dealership Being Active Duty I have had dealt with different dealerships around the U.S. Bob Swope Ford is by far the best one. Their customer service to the pri Being Active Duty I have had dealt with different dealerships around the U.S. Bob Swope Ford is by far the best one. Their customer service to the prices are more then above and beyond. They gave me more for my trade in then what was recommended as well as the price for my truck was well below what they could of gotten. I am very happy with the service and will always recommend them to my friends and family. More
by mcgreen2011
Employees Worked With
Paul Skaggs, Jocelyn Stover, David Pritchard
May 14, 2014
Oil change and 9 month Service in and out in 30 minutes.. EXCELLENT service and personal care. Pouring down rain, brought my car around to a side door under an awning when complete in and out in 30 minutes.. EXCELLENT service and personal care. Pouring down rain, brought my car around to a side door under an awning when complete.. other side of the service building. Next Oil Change and service given a reminder and hand wipes to keep in the car.. very very pleased always with the way ive been treated. More
by Becky2323
Employees Worked With
Christy
October 10, 2013
I contacted Bob Swope Ford in hopes of purchasing a 2005 Ford Explorer. I have less than perfect credit so I was unsure if they would work with me but I was ensured by a helpful employee that it was not a p Ford Explorer. I have less than perfect credit so I was unsure if they would work with me but I was ensured by a helpful employee that it was not a problem at all. They gathered all my information and said they wouldn't finance to me alone which was fine, I got a cosigner and they stated with my income they couldn't finance me that vehicle since it had a lot of miles on it. I gave up said okay and moved on. A couple days later another employee contacted me and stated he wanted to help me get into a vehicle, he asked if there was anything else I wanted and I told him my requirements in a new car and he said he would call me back. He called me back with a 2006 Jeep Commander with less miles. He said he had it all approved and ready to go. I was excited. I was advised I needed to add the vehicle to my insurance and come in that night which I did. When I got to the dealership we were going over documents and income, they had my cosigner down for making 15,000 a month....When I filled out my online app for him initially for the Ford Explorer, I did put one too many 0's at the end but when I spoke with the previous agent he fixed this for me with the correct income. I'm not sure why there was not a question about that when he called me back in the first place. If my boyfriend made 15,000 a month, I'm pretty sure I would have no problem just buying the care I wanted straight off the lot. Needless to say I am fathomed by the lack of communication in the office. I paid for a babysitter to make this hour long trip (one way) to keep my daughter so I could get up there, I also now have to pay for adding the car to the insurance even though I never stepped foot in the car, gas money to the person who drove me there and not to mention I had finals this week so wasted a night that I could have been studying. I am highly disappointed, not that they were not able to finance me, that is my problem, but that they would make a point to contact me to try something else and not even take the time to get with the person that I initially tried with to make sure all the facts were straight before getting my hopes up again. Now I am out of money and time wasted with Bob Swope. More
by thallmark89
Employees Worked With
Kalvin(but he was not the issue)
July 23, 2013
BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about SUV@ 1;15PM Told him I Would be there within 2 Hours Arrived @ 2;30 PM Said SUV Was in Detail BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about SUV@ 1;15PM Told him I Would be there within 2 Hours Arrived @ 2;30 PM Said SUV Was in Detail Shop.When I Arrived SUV Was Leaving On Transport to Auction. Poor excuse for a Sales Manager and Dealership NOT REPUTABLE Robert Christie Drove 116 Miles Round Trip More
by chris1945
Employees Worked With
sales manager
