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Bob Swope Ford
Elizabethtown, KY
66 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 66 reviews
June 13, 2014
Best Dealership Being Active Duty I have had dealt with different dealerships around the U.S. Bob Swope Ford is by far the best one. Their customer service to the pri Being Active Duty I have had dealt with different dealerships around the U.S. Bob Swope Ford is by far the best one. Their customer service to the prices are more then above and beyond. They gave me more for my trade in then what was recommended as well as the price for my truck was well below what they could of gotten. I am very happy with the service and will always recommend them to my friends and family. More
by mcgreen2011
Employees Worked With
Paul Skaggs, Jocelyn Stover, David Pritchard
May 14, 2014
Oil change and 9 month Service in and out in 30 minutes.. EXCELLENT service and personal care. Pouring down rain, brought my car around to a side door under an awning when complete in and out in 30 minutes.. EXCELLENT service and personal care. Pouring down rain, brought my car around to a side door under an awning when complete.. other side of the service building. Next Oil Change and service given a reminder and hand wipes to keep in the car.. very very pleased always with the way ive been treated. More
by Becky2323
Employees Worked With
Christy
October 09, 2013
I contacted Bob Swope Ford in hopes of purchasing a 2005 Ford Explorer. I have less than perfect credit so I was unsure if they would work with me but I was ensured by a helpful employee that it was not a p Ford Explorer. I have less than perfect credit so I was unsure if they would work with me but I was ensured by a helpful employee that it was not a problem at all. They gathered all my information and said they wouldn't finance to me alone which was fine, I got a cosigner and they stated with my income they couldn't finance me that vehicle since it had a lot of miles on it. I gave up said okay and moved on. A couple days later another employee contacted me and stated he wanted to help me get into a vehicle, he asked if there was anything else I wanted and I told him my requirements in a new car and he said he would call me back. He called me back with a 2006 Jeep Commander with less miles. He said he had it all approved and ready to go. I was excited. I was advised I needed to add the vehicle to my insurance and come in that night which I did. When I got to the dealership we were going over documents and income, they had my cosigner down for making 15,000 a month....When I filled out my online app for him initially for the Ford Explorer, I did put one too many 0's at the end but when I spoke with the previous agent he fixed this for me with the correct income. I'm not sure why there was not a question about that when he called me back in the first place. If my boyfriend made 15,000 a month, I'm pretty sure I would have no problem just buying the care I wanted straight off the lot. Needless to say I am fathomed by the lack of communication in the office. I paid for a babysitter to make this hour long trip (one way) to keep my daughter so I could get up there, I also now have to pay for adding the car to the insurance even though I never stepped foot in the car, gas money to the person who drove me there and not to mention I had finals this week so wasted a night that I could have been studying. I am highly disappointed, not that they were not able to finance me, that is my problem, but that they would make a point to contact me to try something else and not even take the time to get with the person that I initially tried with to make sure all the facts were straight before getting my hopes up again. Now I am out of money and time wasted with Bob Swope. More
by thallmark89
Employees Worked With
Kalvin(but he was not the issue)
July 23, 2013
BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about SUV@ 1;15PM Told him I Would be there within 2 Hours Arrived @ 2;30 PM Said SUV Was in Detail BEWARE!!!!!!! BEWARE!!!! Talked to Sales Manager about SUV@ 1;15PM Told him I Would be there within 2 Hours Arrived @ 2;30 PM Said SUV Was in Detail Shop.When I Arrived SUV Was Leaving On Transport to Auction. Poor excuse for a Sales Manager and Dealership NOT REPUTABLE Robert Christie Drove 116 Miles Round Trip More
by chris1945
Employees Worked With
sales manager
April 17, 2013
If you are looking for a vehicle , new or used, and you are looking to have a pleasant experience......... stop by Bob Swope Ford on Dixie in Elizabethtown ! We have bought many new & used vehicles in are looking to have a pleasant experience......... stop by Bob Swope Ford on Dixie in Elizabethtown ! We have bought many new & used vehicles in our lifetime and I always "cringed" just driving on the lot knowing what we would have to go through ! I will tell you our experience at Bob Swope Ford with Paul Jenkins was not like that at all ! A true gentleman to the end.....courteous ....polite...caring...not pushing us for anything !!! I have never, ever given a salesman or a dealership a great rating, I will not rate what is not deserved !! Please stop by and ask for Paul Jenkins at the Bob Swope Ford dealership......you will honestly be glad you did! Oh...I almost forgot...we also bought a 2008 Toyota P.U. while we were there that we love and all without the push & shove !! Thanks Paul !!!!!!!!!!! More
by Judyat
Employees Worked With
Paul Jenkins
April 11, 2013
We have been shopping for a new vehicle & have always been FORD customers so coming to Bob Swope Ford was logical. There was a no pressure atmosphere, everyone from our salesman to his manager worked wit been FORD customers so coming to Bob Swope Ford was logical. There was a no pressure atmosphere, everyone from our salesman to his manager worked with us to get us where we wanted to be on pricing. It was a great experience and we look for nothing but excellence going forward with maintenance and service. Thanks Bob Swope! More
by JulieUhl
Employees Worked With
David Dangerfield
February 09, 2013
After the experience I had at your local competitor--had it. I didn't have an appointment and my service was handled in a professional manner. I also had explained I had issues at the competitor amd ot se it. I didn't have an appointment and my service was handled in a professional manner. I also had explained I had issues at the competitor amd ot seemed that they welcomed me even if I didn't purchase my auto from this dealership. I felt I was important and everyone appreciated my business. More
by mjtqmjcq
Employees Worked With
Bob Pritchard and Justin Fox
December 21, 2012
Cody and the rest of the team provided excellent customer service from start to finish. First time I can say that I enjoyed purchasing a vehicle. Awesome experience...will return to Bob Swope Ford for future service from start to finish. First time I can say that I enjoyed purchasing a vehicle. Awesome experience...will return to Bob Swope Ford for future purchases. Highly recommend! More
by JoyceColwell
Employees Worked With
Cody Seng
December 01, 2012
We were very pleased with our experience at Bob Swope Ford in Elizabethtown. This is the third new Ford that we have purchased, and we plan to continue buying our vehicles at Bob Swope. Frank and Andre Ford in Elizabethtown. This is the third new Ford that we have purchased, and we plan to continue buying our vehicles at Bob Swope. Frank and Andrew were very helpful with making our deal go smoothly. They were friendly, helpful, and knowledgeable about the cars and the whole process. We received a fair price for our trade-in and love our new Ford Edge. We give these guys an A+ rating and have nothing but good things to say about Bob Swope Ford! More
by Jblain
Employees Worked With
Frank and Andrew
August 04, 2012
My is name is jessica Lay and went to the dealership on 8-3-12.I live in Loiusville and heard such great things about them.My family had bought cars from before.When walked in there everyone made feel very 8-3-12.I live in Loiusville and heard such great things about them.My family had bought cars from before.When walked in there everyone made feel very welcome. Paul Jenkins is who I dealt with.Thourgout the whole process Paul made me feel like family.He talked about would be best for me. He answered all my questions that had asked him. He treated me with such respect.Thanks Paul for all that you did.Dacid in the finance area was great.He walked the paper work and answered all my questions.He made feel at ease and worked with me on want I could afford.I will send my family and friends out to them.You all were great Thanks Jessica Lay More
by jessicalay502
Employees Worked With
Paul Jenkins and David in the fiinance separtment
