Bob Swope Ford

2015 CMAX SEL in for oil change and balance and rotate 4 tires. Shop inspection recommended replace cabin air filter and rear wiper blade. Reasonable cost at this point about $155. Then shop finds "swollen tires. Shop inspection recommended replace cabin air filter and rear wiper blade. Reasonable cost at this point about $155. Then shop finds "swollen lug nuts while rotating tires and recommends repalcing all 20 lug nuts. Charges $252 for 20 each lugnuts , so each lug nut was: $12.60 (OEM price was $13.55 each, so they saved me $1 per nut). But on researching several Ford Parts Sites selling OEM parts charge anywhere from $7-9 per lug nut for the OEM part. ($140-180 vs $252) and several local parts stores sell after market lug nuts of the same specs at $5 to $7 each ($100-$140 total). I asked to have parts and shop find me aftermarket parts to avoid the high OEM costs and in a few hours they reported back they could find none, but at same time, 2 other tire shops in the area did successfully find non-oem aftermarket lugs that matced the CMAX. Overall cost for this visist started at $155 and ended at $449.74, and when I paid by VISA I got hit with another 3% service charge raising total to $463.23 (surcharge for card $13.49). I made the decision to finish the repairs at the shop so that is entirely on me. Shop/servoice people were courteous. The AI sysytem the dealership uses to route calls or answer questions is totally in left field. That really needs work. Ya call in and get Carl Swope that routes you, then the AI wacko picks up and cant understand what ya want, so when ya get frustrated and ask for a human it can never connect to one and sends ya to voice mail to wait for the call not returned. I learned, when AI picks up to repeat "HUMAN" 4-5 times and keep calling in till a person picked up, average for me was 4-5 calls. Lesson learned, I used to feel comfortable there, now I will double check all I'm told and will consider other local Ford and Mercury dealers as alternatives especially since a new one is getting built on ring road and just as handy to do business at. I trusted, I paid the higher price, I could have declined , thats on me, but Sopwy boys, ya parts prices are way higher than your competition and you gonna feel that from me. More

They will do everything in their power to take you for as much as possible, from removing parts that were never supposed to be touched to breaking things and charging you almost 4 times the going rate. They much as possible, from removing parts that were never supposed to be touched to breaking things and charging you almost 4 times the going rate. They care nothing about the people nor the product. I work at ford and after dealing with them I will never buy ford again and I encourage you to do the same. More

Took care of my vehicle very quickly and we're very professional. We appreciate excellent service. professional. We appreciate excellent service. More

They followed thru with a couple items that I had concerns about... Overall a great experience. concerns about... Overall a great experience. More

On February 16, 2026 Purchased a new Ford Explorer from Rex Allaman. As I am a difficult buyer it took a few a tries for us to put pen and paper on this particular vehicle. He enrolled two other gentleman Rex Allaman. As I am a difficult buyer it took a few a tries for us to put pen and paper on this particular vehicle. He enrolled two other gentleman (finance) and they were outstanding. We ran a few scenarios and then a couple more without one drop of drama X maybe me. (A little). There was much dialogue and the tech they had was pretty incredible. Hard questions quick and easy answers. I sincerely appreciate the patience and professionalism from the entire crew. I was surprised and a bit delighted that I actually bought an SUV, only took about 6 years. Thanks again! More

4 Feb 2026 we purchased a Use Lincoln from Swope Ford. We had REX as the Swope Sales Representative. He is more than Superb. He provided information on every and all questions we presented. REX gave We had REX as the Swope Sales Representative. He is more than Superb. He provided information on every and all questions we presented. REX gave the wife and myself the and unbelievable orientation on the Lincoln. We could not have asked for a better salesman. I am not easy on salesman, but REX did such a good job I am totally satisfied. I am sure that whatever vehicle Rex presents and sells to Swope customers you will be more than satisfied the same as our family. PAR Excellent. PS he also follows up with you after the sale. More

Repeat buyer with Swope. Smooth, easy process from first inquiry about the desired vehicle through driving it off the lot. Sales (Tyler Woodward) and financial staff were o Smooth, easy process from first inquiry about the desired vehicle through driving it off the lot. Sales (Tyler Woodward) and financial staff were outstanding. Ford's financing blew my pre-approved rate out of the water. Purchased a 2025 F-150. Will definitely buy from Swope Ford again (3rd vehicle I've purchased from them.) More

Both the Sales Manager and the Sales Agent immediately set out to locate a new 2026 F150 per my specifications and found 3 all of which they were prepared to compare and price including figuring in trade set out to locate a new 2026 F150 per my specifications and found 3 all of which they were prepared to compare and price including figuring in trade in and extra options in which I was interested allowing me to not only be satisfied with but happy with my final choice. More