Bob Swope Ford

Service Dept. was top of the line When I took my car in for vehicle care, I was very pleased with the attention, care and professionalism of the service dept, especially from Brian Cle When I took my car in for vehicle care, I was very pleased with the attention, care and professionalism of the service dept, especially from Brian Cleaver. I initially called in and he was able to not only get me in the same day but he had already spoken with the technicians about what was needed by the time I got to the dealership. He arranged transportation for me to my job, which relieved much stress. The work was patiently explained to me in a professional and detailed manner. Should I need car service in the future, I will absolutely go to Bob Swope Ford. Great team. More

Outstanding service. The service department has always provided exceptional service in a very timely manner. This visit the service was completed way ahead of the initia The service department has always provided exceptional service in a very timely manner. This visit the service was completed way ahead of the initial estimated time. The shuttle service provided is greatly appreciated. More

This company always takes good care of my car. Dec. 01, 2016 Since the day I bought my car from Swope Ford in 2013, I have taken it to Bob Swope Ford in Elizabethtown Kentucky to be serviced regul Dec. 01, 2016 Since the day I bought my car from Swope Ford in 2013, I have taken it to Bob Swope Ford in Elizabethtown Kentucky to be serviced regularly. They are always friendly, courteous, prompt, and efficient in getting my car serviced and ready for me to drive it away. I think they are very reasonable in their prices, and I like the way they make one feel welcome and comfortable in their nice waiting area. Carrie Server was my Guest Server Coordinator yesterday and she is a very nice lady. I highly recommend Bob Swope Dealership in Elizabethtown, Kentucky to anyone who is interested in purchasing a new vehicle and/or needing their vehicle serviced. I no longer live in that area but I still drive there to have my car serviced. They're great. More

Great 'No xx' Dealer !!! I went to this dealership after having a very poor experience at BigM in Radcliff. I was looking for a specific vehicle for certain needs. Andrew and I went to this dealership after having a very poor experience at BigM in Radcliff. I was looking for a specific vehicle for certain needs. Andrew and Justin made a couple of suggestions and I ended up leaving shortly after with a different car that was 10 times better. There were a few small obstacles that they handled for me and made this one of my best car buying experiences ever. More

Worst Experience ever! The WORST EXPERIENCE at a service place, I have ever had! Took vehicle in for a recall, check air conditioner, not cooling but blowing air, and fix The WORST EXPERIENCE at a service place, I have ever had! Took vehicle in for a recall, check air conditioner, not cooling but blowing air, and fix left blinker. They kept calling with more stuff wrong and the price keeps climbing. The vehicle i have was bought new from Ford and well-kept in the garage and never had any issues, never been wrecked or anything. Just recently out of warranty. The problem came with one part they said it needed to be replaced which was not a usual part you repair on an air conditioner. When asked what was wrong they said it was bent which was strange since the air conditioner had never been worked on before. When time to pick up vehicle firs they said we have to keep all weekend which they already had it overnight. Then when my husband said okay I want to see the parts that were broken and an explanation of what was wrong (sounds simple right?). Next in about an hour they call back and all of a sudden it was ready to go. Okay. When you get there first they do not want to show you the part, then after insistence they went to get the part, and now it was not bent it would not seal correctly. Okay how would that have happened? We asked. They said someone went in there and broke it. Okay we have never had any work on the air conditioner on this vehicle we bought new and the only owners. We changed oil, filters, etc. Then either it came from the factory like this or it happened when fixing? Now we are liars and we went in there and worked on an air conditioner that had never been worked on. It does not end there. Okay I want my bill. Well, I have to add it up. They you stand there for 10-15 minutes waiting for them to decide how much you owe them and the bill goes form 400-800.00 dollars. Really. I can see if air compressor was out of the air conditioner but for hoses and a line? I paid and left but I will NEVER BE BACK! You can tell when you are being ripped off. E’town Bob Ford Swope Service ripped me off! More

Funniest Bunch to give all your money too I've bought a car here and loved the service Mr. Jeff Maclin is the know wit all of sales. That man sells cars when you don't even plan on going. He h I've bought a car here and loved the service Mr. Jeff Maclin is the know wit all of sales. That man sells cars when you don't even plan on going. He helps out throughout the whole process and follows up with any issues. He is truly reliable and I rate Bob Swope Ford in Elizabethtown, KY with 5 stars for the awesome homey staff. As well as the new improvements to the building..Although parking could be a bit better, but that's no reason to rate them any lower...Great job team out there. More

Excellent Costumer Service Just want to say a big thanks to Bob Swope Ford. They really took care of my Challenger that I bought from them over 3 years ago. The clear coat was Just want to say a big thanks to Bob Swope Ford. They really took care of my Challenger that I bought from them over 3 years ago. The clear coat was peeling on its spoiler and even though the 3M warranty would not pay to fix it, Bob Swope Ford paid to fix it and gave us a loaner car to use while it was being fix. I would recommend them to anyone who is wanting to buy a car. More

Veteran Endorsement As a career Soldier with 25+ years of Service, I have purchased new and used vehicles from a dozen or more dealers all across the country, Bob Swope F As a career Soldier with 25+ years of Service, I have purchased new and used vehicles from a dozen or more dealers all across the country, Bob Swope Ford in Elizabethtown, KY is among the best. Samantha, our Sales Person and Army Veteran, went above and beyond the call of duty to help my wife and I find the exact 2015 Ford Explorer we wanted. Her integrity and commitment to duty in helping people is beyond reproach. We gave her a list of options we wanted, and she found our deal and brought it to the dealership for us. Some may think the buying process is a bit of a pain, but I enjoy the challenge and thrill of making the best deal possible. Ron, the Sales Manager, was a pleasure to work with in making this deal. He gave us every rebate and special offer possible and helped us find even better financing than we could get by ourselves. They were working out of a temporary sales office when we bought our car but since then, the dealership has a built a very nice new facility that we go to for maintenance and service. More

Excellent customer service. This dealership made me feel like I was important even though I did not purchase a brand new car. I was so impressed with the way I was treated that This dealership made me feel like I was important even though I did not purchase a brand new car. I was so impressed with the way I was treated that when it came time for me to purchase my next vehicle, I made arrangements to have them acquire the truck that was at another dealership in the same family. They really go out of their way to make their customers feel important. More

Great Service. JUSTIN KEIPER did a great job helping me shop for new vehicle. He was not pushy and allowed us time to think about it. He was patient and had a great JUSTIN KEIPER did a great job helping me shop for new vehicle. He was not pushy and allowed us time to think about it. He was patient and had a great personality..I AM EXTREMELY SATISFIED WITH MY PURCHASE OF MY 2016 Ford Escape and would send anyone to Justin if shopping for a vehicle..he is honest and straight forward. Thanks for you service. More