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Bob Swope Ford
Elizabethtown, KY
72 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 72 reviews
August 16, 2022
This is a great dealership, I have bought multiple vehicles from this dealership. My only concern is the service department. Everytime I bring my vehicle in for an oil change, it takes over an hour. I vehicles from this dealership. My only concern is the service department. Everytime I bring my vehicle in for an oil change, it takes over an hour. I work 3rd shift and I would like to go sleep. I have a maintenance plan, and I still don’t want to get my oil change due to the fact of having to wait an hour or more. I have seen people wait longer in the waiting room. If they could cut an oil change down to 30mins per vehicle that would be a lot better and I would give this dealership a 5 star. I have watched them service multiple vehicles, sometimes I been there before some people and they are done before me. This is my review to you, hopefully you can speed up oil change More
by Aj.emmi
Employees Worked With
Steve
June 27, 2022
We have recently purchased 4 vehicles from them and the service is outstanding! Marcus Wethington was our sales person and he goes above and beyond to make sure you get what you want and our satisfied w service is outstanding! Marcus Wethington was our sales person and he goes above and beyond to make sure you get what you want and our satisfied with your purchase. I highly recommend him if you are looking for a vehicle. Brandon Lustek was also great to deal with. He will find you the best possible financing out there with the lowest rates. More
by Chris
Employees Worked With
Marcus Wethington, Brandon Lustek
May 23, 2022
I was met by Sales in the Parking lot, Had a specific car I wanted to drive . Paul Jenkins is a good sales rep. Done his best to meet me Half way and arrange the sale. Offered by finance the extras that mig I wanted to drive . Paul Jenkins is a good sales rep. Done his best to meet me Half way and arrange the sale. Offered by finance the extras that might be wanted but did not need, But they offered. I said no and that was that no pressure. Worked with me to get everything lined up. Then gave me an out the door price so not to surprise me later. Straight and to the point is what I like in a sales person. No run around or up sales. We bought a GMC at the ford dealer if not for the factory warranty i would be doing all Maintenace and oil changes there. Very happy with the new car and the trade in amount. was fair . Roger Renken More
by Roger
Employees Worked With
Paul Jenkins
January 08, 2022
I placed a June 2021 Ford Maverick hybrid order and after 200 days it still remains unscheduled to be built. With each email and phone call to Swope, I’m led to believe all they can do has been done. “Ford 200 days it still remains unscheduled to be built. With each email and phone call to Swope, I’m led to believe all they can do has been done. “Ford isn’t scheduling any hybrids”…”Ford isn’t scheduling any XLTs”… we’re my last 2 responses. Considering the online forums and FB truck clubs that I am a part of, I know both Hybrid and XLTs are in fact being delivered to customers… not only scheduled. I feel like I’ve been pushed to the back of Swopes priority list based on the manipulation of their priority codes and allocations. With that being said, I have not been able to acquire any further useful information other than in “order processing”. I’m writing this review because I’ve been telling quite a few folks about the new Ford Maverick and would not like for one of my friends or family to go through this same scenario based on my word of mouth advertising. More
by Jonwain
Employees Worked With
Ford
September 17, 2021
Outstanding purchasing experience from ordering to completing the purchase. Every step was handled smoothly and without any issue. I cannot comment on the price as I used X-plan pricing on the purch completing the purchase. Every step was handled smoothly and without any issue. I cannot comment on the price as I used X-plan pricing on the purchase of a new 2022 F350. The trade in allowance was higher than expected, even considering the crazy used car market of 2021. I would highly recommend and they will get my business again. More
by Ken W
Employees Worked With
Laura Gray and Brandon Lustek
July 09, 2021
Excellent service, with a prompt and informative team. The service was wonderful everything that it should of been, will definitely do business again in the future with Swope The service was wonderful everything that it should of been, will definitely do business again in the future with Swope More
by Andydecker346
Employees Worked With
Paul Jenkins, Brandon
June 10, 2021
Speedy and professional experience. Needed cup of coffee. Young lady at front made new pot at 5:30pm. Wanted some memorabilia from dealership upon 70000 purchase but they wouldn’t budge? No biggie Young lady at front made new pot at 5:30pm. Wanted some memorabilia from dealership upon 70000 purchase but they wouldn’t budge? No biggie More
by davidpierce2525
Employees Worked With
Marcus/Andrew
March 20, 2021
We drove 45 minutes to see a vehicle you had for sale. We like the vehicle and had cash. Your sales team stated their were multiple appointments for people to see the vehicle today and we could not buy We like the vehicle and had cash. Your sales team stated their were multiple appointments for people to see the vehicle today and we could not buy it until they viewed the vehicle first. Your sales staff suggested we wait two hours to see if the next person showed up for the appointment. Then another saleman came out and stated they added another appointment for noon. We were told we couldn't have an appointment until 2pm. Terrible experience! More
by robertrcollins
Employees Worked With
Sales Staff
