Bob Steele Chevrolet

I drove about an hour to look at an f150 and was expecting to work a reasonable deal bringing a vehicle with zero issues, zero damage, new tires and new top, all maintenance on record as well, inste expecting to work a reasonable deal bringing a vehicle with zero issues, zero damage, new tires and new top, all maintenance on record as well, instead of making a deal and giving me a reasonable trade in offer they tried to offer me 21k then came up to 26k even though in the vehicles worst condition the vehicle is worth 30K in this area. Glad I wasted my time and money with these xxxxx. More

I purchased a used car in 12/20 on the very next day it wouldn't start. The alternator needed to be replaced and the on board computer had to be reprogrammed. Since then both of the control arms had to be wouldn't start. The alternator needed to be replaced and the on board computer had to be reprogrammed. Since then both of the control arms had to be replaced, alignments had to be done numerous times, the compressor had to be replaced, the condenser and the evaporator have to be replaced, the moon roof was damaged, the check engine light will not turn off, the traction control is not working, a sensor on the block causes it to shift roughly AND customer service will offer at most 100 dollars off an over $5,000 cost for repairs. Not only that they want 3300 dollars to just fix the a/c issues when right down the street quoted more than 1,000 dollars less for the same jobs. The shop manager continues to apologize for all that has gone wrong on the car, but after promising to look into it, he never called back despite 2 voicemails. Upon finally getting a hold of him, he pretty much said, "I apologize for all that you're going thru," but too bad. There was a check mark on my diagnostic sheet and that told him he already resolved the issues. HA! He still has yet to send me the Diagnostic information he promised to send. An oil changed took 3.5 hours because the person I was dealing with went to lunch and I couldn't get my car until they came back. Upon the last visit, my car sat at the end of the car wash for over 45 mins. even after I asked to get my car and leave. STAY AWAY FROM STEELE CHEVROLET. More

Came to dealership after call promising an upgrade with little or no increase in price. Made appointment and when I arrived, sales had no idea what I was talking about. Price and trade result monthly price little or no increase in price. Made appointment and when I arrived, sales had no idea what I was talking about. Price and trade result monthly price was much higher than I expected. Came into a little $ and tried again a few weeks later. Low value on trade and less than politeness from sale manager -- could hear him from a distance. Decided to try another dealer and eureka, was given a good deal -- trade in $5,000 higher and nice easy sales experience. Won't be going back to this dealer again for purchase for sure. More

Twice I’ve made an apprenticeship for service. Twice I’ve been put off due to then not getting it going and instead lie to you and delay you. Now two weeks later and I was told they will get it do Twice I’ve been put off due to then not getting it going and instead lie to you and delay you. Now two weeks later and I was told they will get it done as soon as one part gets there next day but then call said part not there called back there are other cars ahead of you now and all parts there delay delay lie lie Last time it was in they scratched the fender on passenger side and I didn’t say anything but you can clearly see it from the fender cover they used had something on it. Don’t care because it’s been two weeks and still not done. If you are counting on them to get it done or processed go to another dealer the number two rated is in Melbourne not the 65th 2 1/4 star rated dealer for everything especially service they just don’t care More

Very deceptive pricing. When we went to look at a car, we were told we would be charged $3k more for the car since we weren't military, financing a car, and trading a car in When we went to look at a car, we were told we would be charged $3k more for the car since we weren't military, financing a car, and trading a car in (we wanted to pay cash). The sales rep, I believe by the name of Christian was rude, unprofessional, and lost a sale that would have happened same day....due to his lack of professionalism and poor people skills. If I could give less then a one star rating I would. More

I have had nothing but good experiences with service, parts, scheduling and sales. I have been looking for a new vehicle, and no fault of the dealership what I wanted was not available here. Becaus parts, scheduling and sales. I have been looking for a new vehicle, and no fault of the dealership what I wanted was not available here. Because I needed a truck I decided to upgrade but found the price more that I wanted to spend, however the price dropped so I was deciding how much longer to wait for the one I wanted. I finally decided to go for the bigger truck which was listed on the website a steel price of XXXXXXX. Working with my salesman we startedworkinh the numbers. As of today I was told the on line price was not correct. This has been on the site for about a month and I had talked to several people about this reduction and no one said it was wrong until I questioned the sales document. I was told that was a mistake caused by a third party. I question that if someone builds a listing are the not checked and approved. Are the just ignored without quality be preformed to insure accuracy. I am disappointed that this is allowed to happen and I think someone at the dealership should have to review and approve these posting in the dealership name or honor their listing price of these specific. I hope we can continue our association but will always require price checks. It's not my fault is not a valid excuse. More

Worst customer experience. When I pulled up to the dealership for service they were disrespectful and too aggressive. They also lied about work that was done on my vehicle. When I pulled up to the dealership for service they were disrespectful and too aggressive. They also lied about work that was done on my vehicle. More

Was primed and ready to buy a car from them today and then i noticed it priced higher in their website. Emailed to confirm and they told me the higher price was right. No apologies no “my bad”. So the then i noticed it priced higher in their website. Emailed to confirm and they told me the higher price was right. No apologies no “my bad”. So they were gonna let me drive out to cocoa and look at a car and then tell me it’s 4K more then they said. No thanks. Internet Sales team was slowest and most unprofessional dealership I’ve dealt with. More

I took my car to have the cruse control and windshield wiper motor fixed. It took 3 days to fix the cruse control and a week and a half to find a windshield wiper motor and controller. With an appointment wiper motor fixed. It took 3 days to fix the cruse control and a week and a half to find a windshield wiper motor and controller. With an appointment, this hour and a half job took in-excess of six hours, leaving the steering wheel, arm rests, and carpet covered in grease. The wrong screws were used to put the housing back together and a cover is missing from one of the windshield wipers. When operating the windshield wipers, the only cover eighty percent of the windshield. More

GO SOMEWHERE ELSE. The entire serve department has No Sense of Urgency. I live in Titusville and this is the nearest Chevrolet Dealer for servicing my 2019 Suburban. Fi The entire serve department has No Sense of Urgency. I live in Titusville and this is the nearest Chevrolet Dealer for servicing my 2019 Suburban. First time I was there it took almost 8 hours to cut a key for the suburban. I talked to the service manager and negotiated a free oil change for the delay in getting the key. Big mistake, over 3 hours for a simple oil change. Tired to sell me a deluxe 60,000 service. Almost $800 for brake fluid exchange, transmission fluid change, air filter, cabin filter, fuel cleaner. Overpriced unneeded work. It was my last visit to Bob Steele. Boniface-Hiers in Melbourne my next try. More