Bob Stall Chevrolet

If I could give them no stars I would I made an appointment with the service department to have my vehicle looked at since we have been having problems with our air conditioning and defros I made an appointment with the service department to have my vehicle looked at since we have been having problems with our air conditioning and defroster not blowing properly. We have had the blower motor and the resistor changed out multiple times and our mechanic said it looks like we have a short so we need to take it in to someone who works in electrical to get it fixed. When I dropped of my vehicle at eight this morning I was 20 to 30 mins early for my appointment. I was greeted by rose and after taking my info she offered to have the courtesy shuttle drive me home. I was told it probably would be early afternoon before they actually had run the diagnostic test and figured out what was wrong. Rose asked me not to call her she would call me once she knew what repairs the truck needed. At 4 p.m. I called her since I hadn't heard from her all day I explained to the man who answered the phone that I had dropped my truck off this morning and hadn't heard anything he told me that it looked like the diagnostic hadn't been done and he would have rose call me back when she was done assisting the customer she was helping. When she asked if she could keep the truck overnight and I explained to her I needed it back since I have kids I have to drive to school. Rose said she was going to head out to the bay to talk to the mechanic and find out if he had run the diagnostic yet and found what the issue was and she would call me back in five mins. At this point my husband and I headed over towards the dealership from our home in san diego. Fifteen mins later a block and a half away from the dealership rose called me back she said that the mechanic hadn't run the diagnostic yet and that I could take it home and bring it back in the morning and it would be worked on first thing. At this point i let her know we were on our way in and i would see her soon. When we got to there she explained that sometimes repairs take time to diagnose and my husband at that point pointed out that they hadn't even started to try to diagnose the problem. I told her they had our vehicle for eight hours and I had an early morning appointment with them and that they hadn't done anything and this just wasn't okay. I asked what if I had chosen to stay until I found out what was wrong with it and how long it would take to fix. Her answer was we wouldn't have let you we would insisted on giving you a ride. At that point I informed her that she had turned two loyal chevy customers away from chevy and that I wasn't going to bring it back to them in the morning since I had already given them a whole day and they hadn't done anything I wasn't going to waste any more of my time on a dealership that doesn't see the importance of ensuring timely service. Every other chevy dealership I have ever gone to ensures when you have an appointment that they see your car on that day and diagnose what is wrong with it. My husband and I have had chevy's since 2001 and we have always had great service and never been treated like we were today. So to sum it all up don't take your vehicle here unless 1. when dropping it off you want to be told don't call us we will call you 2. all day wait with no word and no one even looks at your vehicle 3. you aren't allowed to stay and wait to find out what is wrong with your vehicle 4. Cannot run a diagnostic in a Timely Manner 5. Service Representative Rose doesn't care if you are helped in a timely manner and cannot understand the meaning of the word Appointment. More

Couldn't be happier I was shopping for the new 2016 Camaro 2SS and Patrick showed me one they had on the showroom floor even though he knew it was not the color I was goi I was shopping for the new 2016 Camaro 2SS and Patrick showed me one they had on the showroom floor even though he knew it was not the color I was going to purchase. We met with him twice so that my wife could also view this car and then he helped me track a car they had in transit and notified me the day it arrived. During all this he was very knowledegable about the car itself and Chevrolet's status codes. During the negotiations he did all he could to represent my position to the sales manager and I felt I was treated very well by both. This is a model that is in very short supply and they still negotiated in good faith and I got the deal I wanted. The car buying process was fun and I enjoyed everyone at the dealership. More

During our two day car-shopping marathon, this dealer was the most pleasant to work with. Gus was very low pressure out in the lot, showed us cars that fit what we were looking for and let us drive them with the most pleasant to work with. Gus was very low pressure out in the lot, showed us cars that fit what we were looking for and let us drive them without filling out paperwork first (one dealership made us start a credit check). He called us the next morning to let us know he checked what else they had in stock, and once we were negotiating a deal he really did work hard to make it a good deal for us. He saw what was troubling us and went out of his way to make everything very easy and convenient for us. We didn't end up buying here due to extenuating circumstances, but if it hadn't been for them, we definitely would have. So go and make it up to Gus by shopping here, these guys go out of their way for you, and their prices are pretty good. More

Thomas was great! He listened to what I wanted and helped me get the Corvette I wanted. Everyone was very nice and nobody cared that I was wearing an old worn T-shirt, board shorts , and flip flops. This was me get the Corvette I wanted. Everyone was very nice and nobody cared that I was wearing an old worn T-shirt, board shorts , and flip flops. This was important to me as when I was shopping from dealership to dealership the sales people were not interested in helping me, I am assuming because of my attire. Only Bob Stall Chevrolet were both attentive and polite throughout the process. Their professional staff and great selection are the reasons I purchased my new Corvette at Bob Stall. They have continued to provide excellent support after the sale. They are helping me obtain a car cover and various other additions to my vehicle from the Chevrolet catalog. Thank you to everyone at Bob Stall Chevrolet! More

Bob Stall has been my first stop for car buying for over 20 years. When our daughter needed to trade in her first car she paid for at 16 they new what our goals were. We needed her to have a car in her name 20 years. When our daughter needed to trade in her first car she paid for at 16 they new what our goals were. We needed her to have a car in her name alone so as to build credit. That said now she is driving a vehicle she can still afford and building said credit at the same time. I gave a 4 on the price because well heck it's always nice to ask for lower prices. More

I was allowed to drive three cars and salesperson was patient, kind, and professional. Price of Corvette was about 7 Thousand dollars less than other dealers locally. We are going back. Bob Stanley w patient, kind, and professional. Price of Corvette was about 7 Thousand dollars less than other dealers locally. We are going back. Bob Stanley was a true gentlman. More

Thomas was very educated about the traverse and friendly with my kids too which is always a plus. He made the whole thing a lot more enjoyable and he was also professional. John Stall was kind and helped m with my kids too which is always a plus. He made the whole thing a lot more enjoyable and he was also professional. John Stall was kind and helped me get the exact car that I wanted! More

This dealership went above and beyond to make sure that my husband and I were totally satisfied with our car.They addressed every question and concern quickly and courteously.They worked with us to get us my husband and I were totally satisfied with our car.They addressed every question and concern quickly and courteously.They worked with us to get us the deal and the car that we wanted. More

Very helpful staff. If was a real easy car buying experience. This is my third vehicle purchased from this dealership and I will use them again in the future. experience. This is my third vehicle purchased from this dealership and I will use them again in the future. More

Always available for service. Customer service is number one. we had a service problem late in the day and they took us immediately. thank you one. we had a service problem late in the day and they took us immediately. thank you More