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Bob Stall Chevrolet
La Mesa, CA
66 Reviews
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66 Reviews of Bob Stall Chevrolet
November 27, 2018
They will rob you blind! They will take advantage of you! I never post reviews and am a very easy customer to please but my experience here was awful. I am a 23 yr old female They will take advantage of you! I never post reviews and am a very easy customer to please but my experience here was awful. I am a 23 yr old female from Arizona who came in after my car overheated on my way from AZ to Carlsbad. I had no idea what was wrong with it and expressed that to Chris (my service rep). All I wanted was to fix it enough so I could get it back to Scottsdale safely. After they replaced EVERY SINGLE HOSE in my engine, I learned from talking to friends and family in the car business that only ONE of those NEEDED to be replaced. What should have cost me ~$100, cost me over $700. Oh, and Chris (my service rep) promised me that my car would be ready on Monday, but never heard from them Monday. Tuesday, I called them and he says it will be no later than noon that the key would be in my hand, which is good because I needed to drive back to Arizona Tuesday and I legally cannot drive after dark because of my vision. So I got to the dealership at noon. He says the tech is finishing it up. An hour later, he comes back to say that the tech is having an issue with one of the hoses. OK. An hour later he says that the tech is just finishing it up, again. I finally got in my car at 4pm, 4 hours after I was promised it. I get in my car and THE CHECK ENGINE LIGHT IS ON!! Another 30 minutes in the dealership (trying to find the service manager to talk to about my situation), Chris comes back to say that one of the hoses had come lose, which would have been extremely dangerous to drive to Arizona with. I called the service manager on my trip back to AZ to explain that I had been taken advantage of and explain my terrible experience only to get an "oh, I'm sorry to hear that." Spend your money somewhere else, and make sure you know what you need before you go in or they will rob you blind. More
by erisholly
Employees Worked With
Chris, Service Manager
July 08, 2018
Car Buying I submitted an application online, got a response from Alan Sheehy right away, the next day received a phone call. Alan said he will submit my applica I submitted an application online, got a response from Alan Sheehy right away, the next day received a phone call. Alan said he will submit my application and call me the next day, well the next day I never received a phone call then a say later I get a call from the receptionists there asking me when can I come in i told her Alan was suppose to call me the previous day and never did she said I will have him call you ASAP.never received the call. Whether approved or not you should still call as a courtesy. Just poor customer service in my opinion. More
by Jennifer
Employees Worked With
Alan Sheehy
June 11, 2018
Worst Experience buying USED ever! I bought a used truck "AS-IS" from Bob Stall and within 24 hours had a check engine light come on for the evap system. I was falsely told during the s I bought a used truck "AS-IS" from Bob Stall and within 24 hours had a check engine light come on for the evap system. I was falsely told during the sale that "buyers remorse" does not apply to used vehicles. This was a lie and I would've utilized option had I not been lied to. Truck had 2 engine codes both of which were not meeting California Emissions Standards. I called them and explained to them my situation, they requested I bring the truck into be seen and speak with an advisor on my options. I brought it in 30 mins later and was told at 9:30 AM! that the advisor went home sick, but I wouldn't have to pay for the diagnostic. I was told that my charge would be $196 for a $30 part. I asked to speak to the sales manage to get this fixed due to the fact that AT THE TIME OF SALE the vehicle was not emissions standard ready and that I have only had the truck for 24 hours. After leaving several voicemails and calling back I was finally put in touch with Essi who greeted me hostily and told them I shouldn't threaten them with a negative review because I bought the vehicle used and "as-is". I was told they would fix the ISSUES and be called back the following day to pick up the truck. Next day, got a call from Gary saying truck was ready to be picked up. In order for me to pick up the truck I had to sign papers saying I could not ask them to fix anything else that goes wrong with the truck. Seems like blackmail and not giving customers confidence in their purchase at your establishment. But ok, I sign thinking this is over. I drove off the lot got onto HWY 8 and check engine light comes back on for the same issue I brought it in for to get fixed. They lied to me and duped me, I missed 2 days of work over this and am now out $720 to fix the issue they never fixed and told me they would fix. Bob Stall sold me a vehicle that did not and couldn't pass emissions inspection at the time of sale and told me I was not eligible for Buyers Remorse. I won't get the truck back for another week due to these repairs. They cost me time, money and huge inconveniences. Had the vehicle for 1 week and its been in the shop for 6 days. I would NEVER recommend buying from here and after seeing the other reviews I feel like others are saying the same. Do yourself a favor buy going somewhere else. Somewhere that is honest and reputable. More
by Michael C.
Employees Worked With
Essi, Gary
February 13, 2018
Worst custumer service post purchase ever They are quick to sell you the car and will assure you that any problems that come up they will deal with. But once one does after 1 week of ownership They are quick to sell you the car and will assure you that any problems that come up they will deal with. But once one does after 1 week of ownership they become usless. More
by Gilbert
Employees Worked With
Adolf garcia
January 31, 2018
Great Car Buying Experience Purchased a car here recently and it was such a nice experience. No pressure, Jon showed me around, reviewed all my options, let me drive a few and ga Purchased a car here recently and it was such a nice experience. No pressure, Jon showed me around, reviewed all my options, let me drive a few and gave me time to think about the purchase. Been a Nissan driver for years, was pretty sold on continuing with Nissan but with better overall reviews and the low pressure sale, I bought here. So far they have been great with things. Feel like the salesman knew the product and got me the best deal for the money. Recommend anyone to purchase from here. More
by Pam
Employees Worked With
Jon
September 20, 2017
Rude, bad mannered Sales Manager I would like to say, that they were fast to respond to my email inquiries and the showing salesman was courteous and attentive, we were looking for a I would like to say, that they were fast to respond to my email inquiries and the showing salesman was courteous and attentive, we were looking for a car for my older parents, when they transferred us to the "Sales Manager", he's was patronizingly rude. He said his car was below market price, I asked for a Blue Book proof and it was a whopping $7.00 dls below, so I said thank you, and was about to leave, when he asked me a reasonable price for the car, I said 16k which was about what I had researched, when I was about to stand up he shouted that If I wanted a car without an engine he could sell it to me at that price. I was really insulted and disappointed of his attitude so I went to Courtesy Chevrolet and they treated us like a family, they got us a better car, a better price and better deal. More
by wwwcarshop
Employees Worked With
George and The rude Sales Manager
August 10, 2017
Made up for the first issue. First visit had issues and was not pleased. They contacted me and have shown they do care about client service. Wish this would have been the case on First visit had issues and was not pleased. They contacted me and have shown they do care about client service. Wish this would have been the case on the first visit but at least they have worked with me and made the situation understandable. More
by Trevor
Employees Worked With
Mo
May 19, 2017
Watch out for the "Best price Guaranty" This Guaranty does not mean you can't find a discounted Vehicle at a different dealer you often can and Bob Stall will not match there price. I found This Guaranty does not mean you can't find a discounted Vehicle at a different dealer you often can and Bob Stall will not match there price. I found the same 2016 Silverado diesel at Courtesy Chevrolet with the same options for $2500.00 less the day after I bought my truck and was told that vehicle had factory discounts on it and they could not match that price. (So much for the best price guaranty) Before you buy contact Courtesy's internet department,you'll be glad you did. More
by bstamper
Employees Worked With
Sales Mgr.
February 09, 2017
Do Not Take Your Vehicle for a Repair This dealership had my Car on an insurance claim since November 14, 2016 and Today is Feb 9, 2017. They game me the Run around and when I finally cam This dealership had my Car on an insurance claim since November 14, 2016 and Today is Feb 9, 2017. They game me the Run around and when I finally came to pick up my Car I had different Rims other then the ones I paid for and specified. They will do you any kind of way. No Integrety, Honesty, or Good Customer Service that that won award for in 2015. I think they Got the big head and do me any kind of way! And I had a $500 deductable but some how managed to still pay $1000. And then I had an huge scratch on my driver side mirror More
by Cedric Cobbs
Employees Worked With
Body Shop
November 18, 2016
Poor Customer Service I came by the service department with a friend to ask for help with his headlights. I asked Eric Beyer if the service department was busy. He told me, I came by the service department with a friend to ask for help with his headlights. I asked Eric Beyer if the service department was busy. He told me, "No, it's just a regular day" so I asked if he could have one of the service guys take a look and shoot me in the right direction. Mr. Beyer then told me he couldn't do it and it would be tomorrow before he could get to it. LIKE THE TITLE SAYS, xxxx POOR CUSTOMER SERVICE. Please feel free to contact me (619)212-0787 if you would like to discuss this matter further. More
by Tyrone Doughty
Employees Worked With
Eric Beyer
